About This Constellation ShortList™
The portfolio of products that employees use at work has always been influenced by the applications people use in their personal lives. Early AOL email accounts lead to corporate email. Personal blogs showed brands the need for corporate blogs to connect with customers. Wikipedia provided a model for how people can work together to create knowledge based inside the company. Facebook introduced social networking, which led to dozens of enterprise social networking vendors. While “enterprise chat” tools (e.g., Microsoft Skype, IBM Sametime) have been around for decades, today’s new generation of messaging applications, including Facebook Messenger, WhatsApp and SnapChat, are influencing the way employees want to connect, communicate and collaborate. Employees are looking at these tools as a way to reduce the use of email and hopefully feel less overwhelmed.
Constellation considers the following criteria for these offerings:
- Administrative controls (ex: user and group management, directory sync)
- Analytics/metrics/usage dashboards
- Application development capabilities (i.e., integrations, extensions)
- Chat only, or voice and video
- Client access points (e.g., desktop, mobile, tablet, large screen, embed in other applications)
- Compliance and governance features
- Deployment options (i.e., on premises, cloud, hybrid)
- Freemium vs. premium features
- Integration with other business tools/platforms
- Location of data centers
- Native file storage and sharing and/or integration with popular third-party services
- Native task management features and/or integration with popular third-party services
- Search capabilities
- Security (e.g., access roles, administration roles, encryption)
- Size and depth of business partner ecosystem
The Constellation ShortList
Constellation evaluates more than 10 solutions in this market. This Constellation ShortList is determined by client inquiries, partner conversations, vendor selection projects, and internal research.
Note: There are several other messaging vendors that focus on consumer or personal-level communications that are not included in this list as they are not considered enterprise-grade.
- BroadSoft UC-One
- Cisco Spark
- Glip (owned by RingCentral)
- HipChat (owned by Atlassian)
- Slack Enterprise Grid
- Unify Circuit
Frequency of Evaluation
Each Constellation ShortList evaluation will be updated every 180 days as needed.
Constellation clients may work with the analyst and research team to conduct a more thorough discussion of this ShortList. Constellation can also provide guidance in vendor selection and contract negotiation.
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