Filter Results
Results
Salesforce said it has cut its AI inference bills by right sizing models. The general idea: Tune specific open source models to complete tasks instead of relying on pricey models.
In a blog post that was a bit lost in the usual barrage of Salesforce articles about Slack, Agentforce and products, the company slipped by a bit of technical knowhow that'll matter to enterprises.
Insight Blog
General Mills is planning to save $3 billion over the next four years via technology modernization and redesign its supply chain to offset inflation, fund growth investments and grow earnings and cash flow over time.
Insight Blog
AI, Outcomes, and Leadership: What Tomorrow’s Disruptive Companies Are Doing Differently | DisrupTV Ep 445
The billable hour is dying. Homogeneity is innovation’s enemy. And the leadership trap most likely to cap your organization’s potential is one you built yourself.
Video
The Board
Enterprise AI is moving to operating judgment. The constraints now sit in inference economics; hybrid architecture; decision rights; institutional knowledge; cybersecurity; and the ability to reallocate money, people, and strategies while the market changes faster than the annual planning cycle.
The Board
Enterprise AI is moving to operating judgment: decisions that affect how AI is deployed and leveraged, not whether it will be used. The constraints now sit in inference economics; hybrid architecture; decision rights; institutional knowledge; cybersecurity; and the ability to reallocate money, people, and strategies while the market is changing faster than the annual planning cycle.
SAP said it will loosen maintenance and support rules for on-premises ERP deployments in a move that ends a European Commission investigation. The European Commission opened an investigation of SAP's after-market support services for on-premises software in 2025.
The move doesn't impact SAP's cloud platform.
In a statement, SAP said it has updated its policies for on-premises customers with the following:
Insight Blog
OpenAI launched ChatGPT Work, which embeds Codex in ChatGPT, to get a wide range of work done. The company also rolled out general availability of its GPT-5.6 models.
With moves, OpenAI is looking to close the gap with Anthropic's Claude Cowork. ChatGPT Work also moves its core web, mobile and desktop apps toward superapps. And Codex now will be exposed to a wider audience.
Insight Blog
Quarks
All aspects of society are being transformed by AI, and, of course, IT operations (ITOps) is no exception to that phenomenon. The transformation to an increasingly, if not exclusively, AI-powered ITOps reality is becoming a must-do uptake of AI, the driver being the necessity to defend enterprises’ assets via AI—because they are likely going to be attacked by AI.
OpenAI and Anthropic were already set up to be squeezed by open source large language models (LLM) from China and the US, but now SpaceXAI and Meta are getting in on the fun.
Simply put, the race to the bottom is on and enterprises that were hit by unexpected token costs are likely to cheer. Anthropic and OpenAI aren't going to be thrilled.
Insight Blog
SpaceXAI launched Grok 4.5, a model that is designed to outperform on coding, agentic tasks and knowledge work, in a move that highlights why the company acquired Cursor for $60 billion.
The company said Grok 4.5 was trained alongside its Cursor unit.
Insight Blog
CR Pulse
Sales force automation (SFA) solutions focus on documenting and addressing the entirety of the sales process—automating and recording the specific stages, actions, and outcomes of the process as a means to improve productivity of the sales force. Modern SFA tools are extending core SFA competencies such as lead, contact, account, and opportunity tracking to also include tools that impact usability and adoption, including data enrichment and platform extensibility.
Apple said it inked a $30 billion deal with Broadcom to design and manufacture custom chips. According to Apple, the deal will produce more than 15 billion chips manufactured in the US.
Insight Blog
Best Practices
Constellation Research predicts $3.03 trillion (or 2.4% of the world’s GDP of $126 trillion) in global spending for AI in areas such as infrastructure, software, services, models, cybersecurity, and governance by the end of 2026. Given the massive investment, the levels of governance must be proportionate to this overall level of spend. Unfortunately, many organizations have jumped into AI without first clarifying their business strategy. Form follows function, and AI investment decisions should flow from business strategy and not precede it.
IBM launched a compact z17 system with single frame and industry standard rack options to make the mainframe more amenable to tight data center spaces.
The company rolled out new IBM z17 and IBM LinuxOne 5 configurations in single frame configurations as well as rackable options.
Insight Blog
DeepSeek freaked out the LLM industry about 18 months ago and kicked off the US-China AI race in earnest. Then DeepSeek's buzz faded a bit as other Chinese open LLMs flooded the market. However, DeepSeek's real impact may be quietly happening now.
Let's rewind just a smidge. In January 2025, DeepSeek launched and rattled the US AI giants, which subscribe to a muscle-head approach and big token consumption. DeepSeek started a long and winding conversation about LLM value.
Here's what we said at the time about DeepSeek's impact.
January 2025 (wildly premature):
Insight Blog
Anthropic inked a 20-year lease agreement with TeraWulf to add capacity. The deal highlights how neoclouds and second-tier providers are scrambling ahead of what's expected to be Meta's cloud computing launch.
Insight Blog
Big Idea
Responding to prospect and customer inquiries is a critical element of the revenue lifecycle. Often, revenue is not possible without first tackling the request for proposal/request for information (RFP/RFI) process. These inquiries can occur as more traditional RFPs, but companies also need to respond to customer inquiries across various stages, as well as offer self-service options for customers wanting fast and accurate information.
Executives in Constellation Research's BT150 are starting to see the trickle-down effect from cloud capacity constraints.
The BT150 meetup was held June 26. This Constellation Research CxO call operates under Chatham House rules so the takeaways aren't attributed.
Insight Blog
Every year at PegaWorld, Constellation Analyst Liz Miller sits down with a Pegasystems leader, Tara DeZao, for what's become an annual tradition: a candid, marketer-to-marketer conversation about where AI hype ends, and real value begins. This year's conversation cut through a lot of noise and surfaced a few hard truths every enterprise marketing leader should hear.
Video
Persistent Systems is bulking up with the acquisition of Europe services provider Nagarro in a deal valued at nearly $1.3 billion.
The combined company will have $2.9 billion in annual sales and more than 46,000 employees.
Insight Blog
Verizon is automating its network and its closed-loop automation platforms have executed more than 70 million network configurations with AI agents and frontier models such as Anthropic's Claude.
The effort, outlined in a recent blog post, highlights how Verizon is looking to automate physical networks, continually optimize and ultimately reach Level 4 network autonomy, which will approach high-level cognitive automation.
Insight Blog
There is a conversation that ebbs and flows heralding the demise of categories of technology. One of the favorite tools to meet its grizzly end is CRM. During the rapid rise of digital and web in the 2000s, CRM met an early demise as SaaS solutions drafted a narrative that on-premises salesforce automation (SFA) and CRM tools of the 1990s were dead. Today, it is fair to estimate that on-premises CRM has dramatically shrunk to represent less than 20% of the CRM market.
CRM did not die. It moved.
Analyst Blog
Episode 133 of ConstellationTV brought together analysts and industry leaders to tackle some of the most pressing questions in enterprise AI, from whether "context" is becoming meaningless marketing language to how Qualcomm is making a serious play for the data center.
Video
Meta is reportedly considering a cloud computing unit to rent out spare capacity in a move that would put it in competition with AWS, Google Cloud and Microsoft Azure. The fallout from Meta entering cloud computing would be felt well beyond the big three hyperscalers.
Insight Blog