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Constellation Insights is the news and insights arm of Constellation Research — delivering timely, expert-led analysis on the future of technology, business transformation, AI, digital innovation, CX, and more.
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Recent Insight News

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Insights News
August 6, 2026

Five9 raises outlook after strong Q2

Next-Generation Customer Experience
Five9 reported better-than-expected second quarter results and said its Google Cloud partnership and AI Voice Agents are gaining traction. Five9 also raised its outlook for the thi...
Larry Dignan
Insights News
August 5, 2026

Uber controls token spend, outlines AI use cases

Next-Generation Customer Experience
Uber’s second quarter results and outlook were mixed, but the company did flesh out its AI use cases and added that it has its token spending under control. ...
Larry Dignan