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Trends

Why the Next AI Wave Is About Process, Not Models, Part 1

Data to Decisions
Enterprise artificial intelligence (AI) adoption has reached an inflection point. Building on years of data modernization investments, most organizations can now deploy models,…
Michael Ni
Big Idea

Five Ways Intelligent Revenue Platforms Optimize GTM Efforts

Revenue & Growth Effectiveness
As agentic AI and other technological innovations make it easier to integrate data and implement RI tools, growth leaders must begin using these tools not just as stand-alone…
Martin Schneider
Open Research

Constellation Research's CXO Confidence Survey

Data to Decisions
Constellation Research's 2025 CxO Confidence Survey examines enterprise sentiment among senior decision-makers navigating a landscape defined by complexity and cautious…
R Ray Wang, Hannah Mason
Open Research

Constellation Research's 2025 AI Survey

Data to Decisions
Artificial intelligence (AI) has shifted from experimentation to execution. Nearly all respondents (95%) to Constellation's 2025 AI Survey report actively using AI…
R Ray Wang, Hannah Mason
CR Pulse

Contact Centers Find a Voice in the AI Era

Marketing Transformation
Market Description The contact center is an exceptional example of the subtle but critical difference between a bulwark and a vanguard. A bulwark is the defensive core'sa…
Liz Miller
CR Pulse

Sales Force Automation: Salesforce

Matrix Commerce
Market Description Sales force automation (SFA) solutions focus on documenting and addressing the entirety of the sales process'sautomating and recording the specific stages,…
Martin Schneider
CR Pulse

Sales Force Automation: SAP

Matrix Commerce
Market Description Sales force automation (SFA) solutions focus on documenting and addressing the entirety of the sales process'sautomating and recording the specific stages,…
Martin Schneider
Big Idea

Augmenting and Accelerating Frontline Productivity

Data to Decisions
Today's frontline workers face a confluence of forces that will dramatically reshape business models, impact employee experience, transform customer experience, and affect…
R Ray Wang
Trends

Assessing Agentic Enterprise Readiness

Future of Work
Agentic artificial intelligence (AI) sits top-of-mind for many executives, especially those focused on experience delivery and customer engagement. Although many have launched…
Liz Miller
CR Pulse

Infor Evolves Its EAP for the AI Era

Matrix Commerce
Market Description Enterprises run enterprise applications to manage and automate their innate value-creation process. Enterprise resource planning (ERP) systems are the most…
Holger Mueller
CR Pulse

Sales Force Automation: ServiceNow

Matrix Commerce
Market Description Sales force automation (SFA) solutions focus on documenting and addressing the entirety of the sales process'sautomating and recording the specific stages,…
Martin Schneider