Here Comes the Virtual Experience Lab: A Secret Weapon for Improving Sales and Customer Loyalty
Lack of User Adoption Drives Most Software Implementation Failures
For decades, more than half of technology projects have failed due to one key factor—the lack of adoption by key stakeholders. Even when compared with the complexity of a technical implementation, why is adoption still the number one customer challenge? The human factor requires different learning modalities via interactive content; this drives successful customer onboarding, ongoing education, retention advocacy, and cross-selling.