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Research

Latest Research

Explore our latest publications, videos and analysis to stay ahead of technology trends.
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Customer Story
April 21, 2026

Certinia Launches Veda AI Agent Suite

Future of Work
Certinia recently launched Veda, an intelligent operations engine comprising a suite of AI agents and actions that sit on top of its professional services automation (PSA) platform.
Larry Dignan
Customer Story
April 20, 2026

Zillow Bets on Content, Context, Data Flywheel as AI Differentiator

Data to Decisions
Zillow, a leading real estate marketplace and media company, is betting that AI will be a boon to its business, both internally and in customer experiences, thanks to a hefty dose of proprietary data, context, and the ability to tailor its own large language models (LLMs).
Larry Dignan
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Enterprise research, distilled. Real-time analysis from the Constellation pipeline.
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Analyst Blog
April 22, 2026

CRM Is Not Dead (and Other Enterprise POVs from CRTV Episode 128)

Future of Work
In ConstellationTV episode 128, co-hosts Liz Miller and Holger Mueller tackle the biggest myths in enterprise tech, from the state of CRM to Wall Street's AI obsession. Here are the top seven stories covered this week....
Liz Miller
Holger Mueller
Hannah Mason
Analyst Blog
April 16, 2026

AEO, GEO, and What Happens as AEM Enters the Chat

Marketing Transformation
The world of technology loves a good hero story. Right now, as we traverse this Age of AI, LLMs have emerged as the hero, skyrocketing in use and popularity while changing how bran...
Liz Miller
insights live
Constellation Research Insights
Explore our latest publications, videos and analysis to stay ahead of technology trends with your editor Larry Dignan
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IBM delivers strong Q1, maintains outlook
Innovation & Product-led Growth
April 22, 2026

IBM delivers strong Q1, maintains outlook

IBM reported a better-than-expected first quarter and said it saw strong sales of infrastructure due to hybrid cloud and IBM Z systems. Software revenue was up 11% in the first quarter. ...
ServiceNow: In line Q1, Armis integration, expanded Google partnership
Data to Decisions
April 22, 2026

ServiceNow: In line Q1, Armis integration, expanded Google partnership

ServiceNow's first quarter was in line with expectations and the company projected second quarter subscription growth of 22.5%. Separately, ServiceNow said it has expanded its partnership with Google Cloud and launched industry specific agentic AI offerings....
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