How Complementing Capabilities Create Value for IBM and SAP Customers
How Changing Retail Best Practices Will Advance Workforce Management, Talent Management, Payroll, HR Core and Benefits
This report examines how technology-driven changes in retail best practices will redefine the roles of retail workers and affect how they are managed.
Social Listening Helps Provide Better Insights, Customer Service, and Profitability
This case study documents how General Motors used Oracle Service Cloud and Oracle Social Relationship Management Engagement Platform to create a social media strategy that resulted in consistent customer service around the world, boosted GM's social engagement with customers, and improved customers' perception of GM brands.
Vendor Profile: SAP User Experience-as-a-Service
BUILD and SAP Splash Improve Usability of Enterprise Software
This report focuses on SAP UXaaS, a new category of cloud-based software designed to improve the usability of enterprise software, aiding not only professional user interface (UI) designers but also technically inclined business users.
Seamless, Personalized Self-Service Should Not Be an Afterthought
This report identifies the nine elements of successful self-service-driven customer engagement.
Blockchain Surprised the Payments Industry, but Its Usefulness Beyond Digital Money Doesn’t Match the Hype
This report highlights the weaknesses of Blockchain, the platform underlying Bitcoin digital currency. This report reviews blockchain’s special properties, provides practical advice for deploying digital ledgers, and soberly re-assesses their true disruptive potential.