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Quarks

June 25, 2026

Rethinking CRM as a New System of Action

Next-Generation Customer Experience

How AI agents, context-heavy data enrichment, and next-gen workflow are reinventing approaches to CRM success

Martin Schneider

Quarks

June 22, 2026

If CRM Is Dead, How Is the Relationship Still Breathing?

Marketing Transformation

Debunking a Conversation That Could Be Truly Detrimental to Customer Relationships

Liz Miller

Executive Brief

June 19, 2026

Success in the AI ERA Starts With the Right Platform

Data to Decisions

How Joule Studio Increases Developer Velocity and Thus Enables Enterprise Acceleration

Holger Mueller

Analyst Blog

Latest Blog Posts

Enterprise research, distilled. Real-time analysis from the Constellation pipeline.

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Analyst Blog

June 21, 2026

Snowflake Summit 2026: Redrawing the Boundary Between Data, Context, and Action

Data to Decisions

Enterprise architecture has spent the last twenty years separating systems of record, systems of insight, and systems of execution. Applications executed business processes. Data platforms store and govern information. Analytics platforms delivered insights....

Michael Ni

Analyst Blog

June 19, 2026

The CEO’s AI Dashboard, Part 4: Infrastructure Readiness

I want to move from data readiness to the infrastructure that will determine whether AI can operate at enterprise scale with enough speed, control, and resilience to matter. Infras...

Esteban Kolsky

Analyst Blog

June 16, 2026

Hot Take: Salesforce Acquires Fin and Leaves Us Reading Between the Agentic Lines

Salesforce has announced its intent to acquire agentic unicorn, Fin. The pickup will bring a customer service focused frontier model into the AI Research fold while delivering an e...

Liz Miller

insights live

Constellation Research Insights

Explore our latest publications, videos and analysis to stay ahead of technology trends with your editor Larry Dignan

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Salesforce takes a run at outcome-based Help Agent pricing

Future of Work

June 26, 2026

Salesforce takes a run at outcome-based Help Agent pricing

Salesforce launched Agentforce Help Agent, a pre-packaged service agent that will be priced at $2 per resolution. The groundswell behind outcome based pricing is accelerating. Get ready for the outcome-based pricing parade....

IBM Research details first sub-1 nm chip, unveils nanostack architecture

Tech Optimization

June 25, 2026

IBM Research details first sub-1 nm chip, unveils nanostack architecture

IBM said it has launched the first sub-1 nanometer (nm) chip technology with a transistor architecture at 0.7 nm. The most common chip classes for devices and AI are 3 nm to 5 nm. ...

Micron's Q3 surges, outlook raised for Q4 as profit margins approach software levels

Tech Optimization

June 24, 2026

Micron's Q3 surges, outlook raised for Q4 as profit margins approach software levels

Micron Technology delivered a strong third quarter and raised its outlook and delivered profit margins on par with software companies....

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CR Conversations

June 24, 2026

Pegasystem's Ken Stillwell on Tokenomics and Outcome-Based AI

Marketing Transformation

Somewhere along the way, the AI industry started keeping score by the wrong number. Token leaderboards, token maxing, ever-larger consumption as a badge of sophistication. In a recent conversation with Constellation Research, Pega's COO and CFO, Ken Stillwell, argued that this scoreboard was rigged from the start and t...

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June 22, 2026

The Invisible Infrastructure of Commerce: OpenText's John Radko on Business Networks and the Rise of AI Agents

Matrix Commerce

Every day, companies exchange an enormous flow of information with their partners. Purchase orders, sales orders, shipping notices, invoices, and countless other documents move bet...

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DisrupTV

June 19, 2026

Winning with AI by Becoming Data Inspired | DisrupTV Ep 443

Future of Work

Winning with AI isn't a technology problem. It's a leadership, culture, and strategy problem rooted in how organizations actually use data to drive change....

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