Ambient Experience Summit 2025
February 24-25, 2025
About Ambient Experience Summit (AXS)
The Ambient Experience Summit™ (AXS) brings together senior customer and employee experience leaders for a focused, one-and-a-half-day program at Willows Lodge in Woodinville, WA. The summit combines analyst insight, executive panels, and peer discussions to explore how technology and design are reshaping experiences and business models.
- Why Attend?
AXS is designed for executives who want practical, forward-looking perspectives on customer and employee experience. The format blends short “CR Talks,” interactive panels, and small-group sessions. Attendees leave with tested ideas, useful frameworks, and connections with peers tackling similar challenges.
- Who Attends?
Participants include VP-level and CXO leaders across:- Customer Experience, Marketing, and Digital
- Customer Service and Success
- Sales and Commerce
- HR, People, and Employee Experience
- Experience Highlights
- CR Talks: Analyst-led briefings introducing new frameworks and research
- Panels: Executive discussions shaped by audience input
- Workshops: Peer exchanges focused on solving real challenges
- 1:1 Conversations: Direct dialogue with industry leaders
- AX100 Gala: Recognition of leaders advancing customer and employee experience.
“I left AXS 2025 feeling inspired, challenged, and energized by the brilliant minds I had the chance to connect with. The future of tech, CX, EX, and digital strategy is evolving fast—and I can’t wait to see where we take it next. To everyone I met—thank you for the conversations, insights, and camaraderie!”
“Once again, the Constellation Research team delivered! I never fail to learn something or connect with impressive leaders. There are events I look forward to every year, and AXS is one of them. In Austin, I participated in a panel on B2B evolution and the changing nature of CX and EX. But the best part is the conversation, connection, and learning. R "Ray" Wang’s keynote was a highlight, and Liz Miller is a brilliant moderator.”
“Always fantastic to spend time with Constellation Research and Martin Schneider, Larry Dignan, and Liz Miller at AXS. It was great to be able to share more how Hotwire and ROI·DNA are harnessing AI to navigate the rapidly changing CX landscape with tools like our AI search tool that empowers teams and customers with smarter insights faster to enable smart, creative programs that improve the experience, not just add more content! Loved all the follow-on conversations and learnings from Heather Wilson, Kristina Chambers, Traci Flitcraft, Thomas Rocharz, Kelly Waldher, Glenn Facey and many others and look forward to seeing you all again at the next event, if not on a video call soon!”
Your VIP Hosts and Constellation Analysts
Code of Conduct
AXS is dedicated to fostering a respectful, inclusive environment for all attendees. We expect thoughtful debate and professional conduct, free from harassment or disruptive behavior. Violations may result in removal from the event. A full policy is available here (link)