Totango: Customer Success Management for a Post-Sale, On-Demand, Attention Economy By Dr. Natalie Petouhoff
ServiceSource: Customer Success Management for a Post-Sale, On-Demand, Attention Economy By Dr. Natalie Petouhoff
Gainsight: Customer Success Management for a Post-Sale, On-Demand, Attention Economy By Dr. Natalie Petouhoff
How Adobe Used Workday’s Core HR to Drive Executive-Level Transparency and Engagement By R "Ray" Wang
Post Omni-Channel Retail: How to Transform Three Physical Challenges into Digital Opportunities By Guy F. Courtin