Next Generation Customer Experience analyzes how organizations make the shift to systems of experience and mass personalization at scale. In Digital Business organizations compete in the service economy. In the service economy only organizations that can deliver optimized customer experiences survive.
This customer-centric cohesion requires new paradigms in user experience fueled by digital business technologies including social, mobile, cloud, big data, and unified communications.
Salesforce reported better-than-expected third quarter results, said it has reached 9,500 paid deals for Agentforce and upped its outlook for the fiscal year.
Amazon Connect is the lead for AWS when it comes to taking a bunch of building blocks and "primitives" and compiling them for enterprise use cases. Amazon Connect isn't about being a contact center application as much as it is addressing customer-facing use cases starting with service.
Amazon's Kiro, Amazon Web Services' next-gen AI developer platform, is launching in preview for individual users with an autonomous agent for each developer, integration with GitHub and issue assignments.
Amazon Web Services launched AWS Transform custom, which is a new agent to modernize the custom code that got you into your technical debt pickle in the first place.
This report explores how to leverage agentic AI and ease of integration to unlock customer lifetime value
AWS Marketplace is moving beyond apps to offer multiple products bundled into one package, faster private offers and agent mode. AWS Marketplace is also accelerating processes post purchase.
Warby Parker is entering its third act that will be powered by AI on two fronts: Productivity and revenue growth. Neil Blumenthal, President and Co-CEO, said on the company's third quarter earnings call that the eyeglass retailer's next act will be "defined by innovation through AI."
SavATree, a landscape services company that operates across 40 US states, generated $1.5 million in returns by better engaging and training its frontline workers.
SavATree, a landscape services company that operates across 40 US states, generated $1.5 million in returns by better engaging and training its frontline workers. Here's a look at the takeaways from Sarah Cusack, director of learning and development at SavATree.
Zoom reported better-than-expected third quarter results as the company gained wallet share and grew the number of customers contributing more than $100,000 in trailing 12 month revenue.
Confidence with caution: How CxOs are rebuilding growth through technology
Large language models are at an interesting juncture. LLM breakthroughs have slowed and there are questions about whether they will lead to artificial general intelligence. Coupled with concerns about an AI infrastructure bubble LLMs are going to be closely watched--especially since they're the key ingredient of agentic AI.
