Next Generation Customer Experience analyzes how organizations make the shift to systems of experience and mass personalization at scale. In Digital Business organizations compete in the service economy. In the service economy only organizations that can deliver optimized customer experiences survive.
This customer-centric cohesion requires new paradigms in user experience fueled by digital business technologies including social, mobile, cloud, big data, and unified communications.
Apple needs to jump start its AI strategy and the only way it's going to get there is through acquisitions. Here's why a purchase of Perplexity makes sense and why Apple may want to keep shopping.
Samsung is betting that the acquisition of Xealth and its ecosystem combined with new sensors and health features in Galaxy Watch8 and its devices will make it a healthcare player.
Apple said Jeff Williams, chief operating officer, will retire at the end of the year and Sabibh Khan, senior vice president of operations and architect of the company's supply chain, will take over this month.
Grammarly built a strong business by bringing its AI writing assistant to wherever you work, but recent acquisitions of Coda and Superhuman and new capital point to much larger ambitions.
Figma filed for an initial public offering, named ServiceNow CEO Bill McDermott to its board and highlighted its revenue growth as investors got to see why Adobe wanted to buy the company for $20 billion.
FedEx CEO Rajesh Subramaniam said there's a "referendum on global supply chains every single day" amid economic and global trade uncertainty.
Clorox said the SAP overhaul is more than just an upgrade and about process and digital transformation. The company is also overhauling its data infrastructure to be more efficient in the future.
Salesforce launched Agentforce 3, which features Agentforce Command Center, support for Model Context Protocol (MCP), and updated Atlas architecture to speed up reasoning and performance.
