Next Generation Customer Experience analyzes how organizations make the shift to systems of experience and mass personalization at scale. In Digital Business organizations compete in the service economy. In the service economy only organizations that can deliver optimized customer experiences survive.
This customer-centric cohesion requires new paradigms in user experience fueled by digital business technologies including social, mobile, cloud, big data, and unified communications.
Pegasystems launched Pega Agentic Process Fabric, a service that aims to orchestrate AI agents and make them more reliable with process knowledge.
Here’s a look at Hitachi Digital Services (HDS) and everything you need to know from its first annual US Analyst & Advisor Day, May 20–21, 2025, in Frisco, Texas.
For JPMorgan Chase, the investment in technology and AI will never reach the finish line. Think of transformation as an ongoing project.
C3.ai is betting that it can land more enterprise customers with demo licenses issued to partners that highlight its AI applications and ultimately turn into long-term deals.
Salesforce delivered better than expected first quarter results and upped its outlook for the second quarter. The company said it saw strength in Data Cloud and AI annual recurring revenue.
Karthik Narain, Group Chief Executive, Technology and CTO at Accenture, said enterprises should think about trust as the primary gatekeeper to AI adoption, eye collaboration between AI agents and humans, and architect companies to take advantage of a time where there's a "a personalized digital brain for every employee."
Are AI agents going to reinvent workflows, processes, the future of work and enterprise efficiency? Or are AI agents just a better user experience and another excuse to sell you a different flavor of the "suite always wins?" Your answer depends on time frame.
Google's future vision is to create leverage its data, properties and services to create a universal AI assistant that will be agentic, understand your personal context and carry out tasks.
