Next Generation Customer Experience analyzes how organizations make the shift to systems of experience and mass personalization at scale. In Digital Business organizations compete in the service economy. In the service economy only organizations that can deliver optimized customer experiences survive.
This customer-centric cohesion requires new paradigms in user experience fueled by digital business technologies including social, mobile, cloud, big data, and unified communications.
Karthik Narain, Group Chief Executive, Technology and CTO at Accenture, said enterprises should think about trust as the primary gatekeeper to AI adoption, eye collaboration between AI agents and humans, and architect companies to take advantage of a time where there's a "a personalized digital brain for every employee."
Are AI agents going to reinvent workflows, processes, the future of work and enterprise efficiency? Or are AI agents just a better user experience and another excuse to sell you a different flavor of the "suite always wins?" Your answer depends on time frame.
Google's future vision is to create leverage its data, properties and services to create a universal AI assistant that will be agentic, understand your personal context and carry out tasks.
Google Beam will use an AI volumetric video model and multiple cameras to make 2D calls look immersive and in 3D. Google Beam is built on Google Cloud infrastructure.
SAP unveiled its next evolution of its Joule AI agent and plan is to make it omnipresent across the ERP giant's platform and even follow business users to third party systems too.
Boomi said that it has more than 33,000 Boomi AI Agents deployed across enterprises as it rolled out new agents for Boomi Enterprise and Boomi Agentstudio went generally available.
Enterprises are pursuing AI agents as part of a broader transformation and automation push. Here’s a look at the projects we’re watching for May.
The race is on to parent your soon-to-be sprawling set of AI agents with orchestration layers, AI studios and a bevy of tools to build, deploy, manage and optimize this digital workforce.
