Next Generation Customer Experience analyzes how organizations make the shift to systems of experience and mass personalization at scale. In Digital Business organizations compete in the service economy. In the service economy only organizations that can deliver optimized customer experiences survive.
This customer-centric cohesion requires new paradigms in user experience fueled by digital business technologies including social, mobile, cloud, big data, and unified communications.
Alianza and Amazon Web Services (AWS) signed a multi-year partnership to enable traditional communication service providers to deliver and monetize voice and cloud communications services.
Amazon Web Services launched Amazon One Enterprise, a palm-based identity service that aims to make palm-reading a mainstream way to enter buildings, improve security and verify credentials.
Fiona Tan, CTO of Wayfair, said alignment between business and technology is critical--especially when navigating a demand surge and a pivot to efficiency. The key to navigating the change is to have a platform mindset.
Zoom CEO Eric Yuan said that Zoom saw 220,000 accounts enabling Zoom AI Companion.
With holiday shopping season underway, retailers see uncertain consumer spending, better inventory positions, lower supply chain costs and customer experience investments they hope deliver.
Sam Altman just faced his Steve Jobs moment when the OpenAI board fired him on Friday.
The balance between too much governance and not enough innovation was the challenge OpenAI faced. This was a very immature board with members who had never built companies, never moved from ideology to commercialization, nor had any pragmatic board experience.
ServiceNow's generative AI strategy revolves around what it calls "practical generative AI applications" that focus on use cases and smaller models that are more efficient.
Wayfair saw breakneck growth three years ago and an ensuing hangover that required a focus on operating margins and execution, but a technology transformation has the company thinking big again.
Overall, Apple's game plan is to monetize its user base with services and subscriptions.
McDonald's said its strong third quarter results were in part driven by digital sales and more than 57 million 90-day active members in its MyMcDonald's rewards program.