What I Miss: Event Report From A Grounded Marketer
It started innocently enough. It was a funny tweet from a wife musing about her husband going to a virtual conference.
Executive Network
Click Here, Learn More
Next-Generation Customer Experience
Next Generation Customer Experience analyzes how organizations make the shift to systems of experience and mass personalization at scale. In Digital Business organizations compete in the service economy. In the service economy only organizations that can deliver optimized customer experiences survive.
This customer-centric cohesion requires new paradigms in user experience fueled by digital business technologies including social, mobile, cloud, big data, and unified communications.