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Constellation Insights
November 9, 2025

A look at the intersection of AI and customer experience

Artificial intelligence and customer experience are a common intersection on earnings conference calls as enterprises. Companies are looking to connect the dots between lifetime value of a customer, driving revenue and hybrid approaches that meld technology and humans. Here's a look at some of the CX efforts detailed in recent days.

Research
November 3, 2025

Sales Force Automation: SAP

This report explores how SAP's AI-powered sales force automation tools are transforming seller productivity through smarter insights, better usability, and seamless integration across front-office systems.