Chief Revenue Officer | Constellation Research Inc.

Has Loyalty Been Left Behind? Not if Salesforce Has a Say

It’s Time to Set the Record Straight on Customer Data Terminology

By Nicole France

Event Report: The #CES2021 Preview What's Hot And Useful In The Enterprise

By R "Ray" Wang

SAP CPQ Transforms the Sales Process

By Nicole France

Research Report: Inside Constellation's 2020 Enterprise Awards

By R "Ray" Wang, Dion Hinchcliffe, Doug Henschen, Holger Mueller, Liz Miller, Nicole France, Steve Wilson

News Analysis: Celonis Launches Execution Management System

By R "Ray" Wang

Google Changes the Cloud Market for the Better with Anthos

By Holger Mueller

The Gig Economy Comes to Customer Service

By Nicole France

From Transactions to Customers: Finding People in the Data

By Nicole France

Adobe Acquires Workfront, Focusing Squarely on the Work of Marketing and Customer Engagement

By Liz Miller, Nicole France

Oracle Revamps CX Commerce

By R "Ray" Wang

Salesforce Commerce Cloud Builds on Existing Capabilities

By R "Ray" Wang