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Constellation Insights
December 3, 2025

Amazon Connect gets its due at AWS re:Invent 2025

Amazon Connect is the lead for AWS when it comes to taking a bunch of building blocks and "primitives" and compiling them for enterprise use cases. Amazon Connect isn't about being a contact center application as much as it is addressing customer-facing use cases starting with service.

Constellation Insights
December 2, 2025

AWS launches Amazon Nova Forge, Nova 2 Omni

With Amazon Nova Forge, AWS is looking to deliver real enterprise outcomes. The reality has been that off-the-shelf foundational models are inaccurate in many enterprise use cases. When enterprises build on top of open source models, results can degrade as more data is added.

Constellation Insights
November 26, 2025

SavATree's Sarah Cusack on engaging frontline workers

SavATree, a landscape services company that operates across 40 US states, generated $1.5 million in returns by better engaging and training its frontline workers. Here's a look at the takeaways from Sarah Cusack, director of learning and development at SavATree.