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Customer Story

Certinia Launches Veda AI Agent Suite

Future of Work
Certinia recently launched Veda, an intelligent operations engine comprising a suite of AI agents and actions that sit on top of its professional services automation (PSA)…
Larry Dignan
CR Pulse

Customer Success Software: Gainsight

Future of Work
The Addition of MCP Capabilities Has Gainsight Aiming to Be the Platform for Agentic Customer Retention and Growth
Martin Schneider
The Board

Enterprise Intelligence Monthly Update: April 2026

Board Strategy
This month’s thread: the breakdown of the “AI promise curve” as it meets execution reality exposes cost structures, governance gaps, and architectural misalignment, forcing…
Esteban Kolsky
Customer Story

Anthropic vs. SaaS: A Nuanced View

Data to Decisions
Anthropic is a) a software-as-a-service (SaaS) killer, b) a disruptor of multiple industries with its Claude large language model (LLM) and the agentic apps built around it, c) an…
Larry Dignan
Customer Story

SaaS Under the Microscope: How To Evaluate Your Vendor

Data to Decisions
Software-as-a-service (SaaS) companies are being repriced, reevaluated, and rethought as analysts, investors, and customers wonder how artificial intelligence (AI) agents will…
Larry Dignan
Customer Story

ZohoDay 2026: Emerging Themes To Watch

Data to Decisions
ZohoDay 2026 in February featured dozens of takeaways and insights from an enterprise software company that has historically been disruptive and offers great value for the money…
Larry Dignan
Open Research

Constellation Research's CXO Confidence Survey

Data to Decisions
  Constellation Research’s 2025 CxO Confidence Survey examines enterprise sentiment among senior decision-makers navigating a landscape defined by complexity and cautious…
R Ray Wang, Hannah Mason
Open Research

Constellation Research's 2025 AI Survey

Data to Decisions
  Artificial intelligence (AI) has shifted from experimentation to execution. Nearly all respondents (95%) to Constellation’s 2025 AI Survey report actively using AI…
R Ray Wang, Hannah Mason
Big Idea

Augmenting and Accelerating Frontline Productivity

Data to Decisions
Today’s frontline workers face a confluence of forces that will dramatically reshape business models, impact employee experience, transform customer experience, and affect…
R Ray Wang
Trends

Assessing Agentic Enterprise Readiness

Future of Work
Agentic artificial intelligence (AI) sits top-of-mind for many executives, especially those focused on experience delivery and customer engagement. Although many have launched…
Liz Miller
Open Research

Constellation Research’s 2025 Analyst Relations Survey

Data to Decisions
  Constellation Research’s 2025 Analyst Relations Survey provides a snapshot of how analyst relations (AR) professionals are navigating fixed budgets, shifting expectations,…
R Ray Wang, Hannah Mason
Trends

IBM Embarks on a Fault-Tolerant Quantum Voyage

Data to Decisions
Market Description In June 2025, IBM shared an updated roadmap for its quantum offerings that reflects new dates and systems as well as the industry’s overall attention to…
Holger Mueller
Big Idea

AI Exponentials Will Rule the World

Data to Decisions
The age of artificial intelligence (AI) ushers in a revolution with an exponential scale unmatched by any other technology revolution to date. As humanity grapples with what…
R Ray Wang