AX50™ 2020

Constellation's AX50™ is an elite list that recognizes bold global executives focused on reinventing and transforming customer experiences (CX) across their organizations and industries. Ambient Experience leaders exhibit bravery in breaking barriers and crafting authentic experiences.

Constellation Research's AX50™ recognizes the leading global executives focused on transforming customer experiences (CX) across their organizations and industries. Ambient Experience leaders exhibit bravery in breaking barriers and crafting authentic experiences.  

This esteemed list of leaders understands and anticipates customers’ needs and recognizes that customers call the shots. Winners of the AX50™ are not afraid to deliver amazing experiences, transform business, share with others and grow the next group of leaders.

Constellation’s team selects the winners through nominations from peers, industry influencers, technology vendors and analysts. The selected executives enjoy substantive benefits and a private VIP invitation for membership to the Constellation Executive Network, as well as a VIP invitation to the Ambient Experience Summit.

The Constellation Research team collected nominations from peers, industry influencers, technology vendors, and analysts, and then completed the comprehensive vetting process and reference checks. They looked for the following key traits and actions among the AX50 leaders:

  • Thinking outside of the box and breaking the status quo through bold measures
  • Activating and advancing experiences that understand and anticipate customers’ needs
  • Recognizing and respecting that customers call the shots
  • Making real impact by guiding their organizations to reinvent themselves and disrupt their industries

Brian Aronowitz

Chief Marketing Officer
Institute of Culinary Education

Mark Browning

Exelon Utilties

Christopher G. Burger

Vice President Global Technology & Global CIO Chief of Staff
InterContinental Hotels Group (IHG®)

Christina Callas

Chief Digital Officer
Total Wine & More

Cheryl Cargill

Vice President of Total Customer Satisfaction

Charlie Cole

Global Chief eCommerce Officer at Samsonite
Chief Digital Officer at Tumi

Glenn Coles

General Manager & CIO, Information Technology
Yamaha Motor Corporation, North America

Rhonda Crawford

Vice President, Global Distribution & Digital Strategy
Delta Air Lines

Ross Creasy

EVP, Chief Innovation Officer
Ameris Bank

Sandra De Zoysa

Group Chief Customer Officer
Dialog Axiata, PLC

Lynn Diegel

Consumer Care and Contact Center Operations, Associate Director
The Clorox Company

Renee Ducre

Senior Director of Data Strategy
Turner Sports at Warner Media

Jay Duff

Director, Analytics Engineering
Chick-fil-A Corporate

Tori Forbes-Roberts

Vice President, Reservation Sales, Customer Care and Digital Engagement
Delta Air Lines

Kieran Hannon

Chief Marketing Officer
Openpath, Inc.

Heather Hanson

Head of Global IT User Experience
AB Electrolux

Jo Ann Herold

Chief Marketing Officer
The Honey Baked Ham Company

Jennifer Hewit

User Experience Strategy and Analytics Executive
Bank of America

Danielle Joiner McPherson

General Manager, Global Reservations Tech & Innovation
Delta Air Lines

Linda Jojo

Executive Vice President, Technology & Chief Digital Officer
United Airlines

Robert Kleinschmidt

Strategic Digital Business Innovator & Senior Vice President
Airborn, Inc

Ronda Krier

Vice President, Digital Guest Experience and Business Intelligence
Red Robin

Kenny Lauer

Former Chief Experience Officer & Now: Unlimiting our human potential through AI Personas
Lifekind AI

Victor Lee

Chief Marketing Officer

Martin Marcinczyk

Founder/GM Helm

Ed Massey

Head of GHOS Americas Region
InterContinental Hotels Group (IHG®)

Mike Menendez

IT Vice President

Heather Miksch

Vice President of Business Operations

Chris X. Moloney

Chief Marketing Officer & Senior Vice President of E-Commerce
Brinks Home Security

Alexandra Morehouse

Chief Marketing Officer & Chief Digital Officer
Banner Health

Pedro Mota

Vice President Marketing
Porsche Cars North America, Inc.

Lynda P. Pires

Global Head of Customer Experience Insights, Grupo Santander Digital
Banco Santander

Kellie Romack

Vice President, Digital HR and Strategic Planning

Rob Roy

Chief Digital Officer

Sunny Sanyal

Vice President of Marketing
Hyster-Yale Group

Kendra Shimmell

Senior Director, UXR Central Science

Charlie Sung Shin

Vice President, Strategy & Analytics
Major League Soccer

Janet Song

Former Chief Customer Officer
Dollar Shave Club

Steve Stessman

Vice President of National Sales
Tuff Shed

Nikki Todd

Vice President Digital User Experience
The Coca Cola Company

David Trice

General Manager
Honeywell Connected Buildings

Mirjam Van Den Berg

Chief Customer Care Officer

Dan Vinh

Vice-President/CMO Marketing & Communications
Culinary Institute of America

Ricky Volante

Chief Executive Officer
The Professional Collegiate League

John Walsh

Vice President, Marketing
Mack Trucks, Inc.

David West

Principal COO
The Professional Collegiate League

Paul Zaher

Vice President, eCommerce
WestRock Company

Krystal Zell

Chief Customer Officer, VP Customer
Home Depot

Eileen Zicchino

Managing Director, Head of Client Strategy, Business Banking
Bank of America Merrill Lynch