Vendor Profile

ServiceSource: Customer Success Management for a Post-Sale, On-Demand, Attention Economy

Published August 08, 2015
Vice President and Principal Analyst, Constellation Research

Executive Summary

ServiceSource Vendor Profile Buyer's GuideVendor Profile: ServiceSource®

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Understanding Which Customer Success Management Approach Fits Best 

ServiceSource® provides B2B companies with technology- enabled services, cloud software and best-practice processes to improve customer success, drive revenue growth and decrease churn from existing customers. ServiceSource’s solutions help companies manage the end-to-end customer revenue lifecycle, including onboarding and adoption, upsell and cross-sell, retention and renewals. 

This vendor profile provides an overview of ServiceSource® and identifies key differentiators, product offerings, and a short list guide for buyers. 

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Published
August 08, 2015
Author
Dr. Natalie Petouhoff
Categories
Next-Generation Customer Experience Chief Customer Officer