Insights News
June 26, 2026

Salesforce takes a run at outcome-based Help Agent pricing

Future of Work
Salesforce launched Agentforce Help Agent, a pre-packaged service agent that will be priced at $2 per resolution. The groundswell behind outcome based pricing is accelerating. Get ...
Larry Dignan
Insights News
June 24, 2026

Qualcomm acquires Modular to add open software chops

Data to Decisions
With Modular, Qualcomm will also have a chip agnostic compute layer that can work across devices, edge computing and data centers. Qualcomm is also using Modular to accelerate its ...
Larry Dignan
Insights News
June 24, 2026

OpenAI, Broadcom unveil first AI inference chip

Data to Decisions
OpenAI and Broadcom launched their first AI accelerator called Jalapeno with plans to deploy by the end of the year. OpenAI's custom silicon effort is part of a plan to deliver a v...
Larry Dignan
Insights News
June 23, 2026

HPE Discover: A look at the takeaways

Tech Optimization
HPE is coming off a strong quarter and its Discover conference where it launched new AI infrastructure, laid out plans to leverage networking as a differentiator and outlined how i...
Larry Dignan
Insights News
June 21, 2026

Don't let your vendor's AI strategy become yours

Innovation & Product-led Growth
Tom Pagram, Head of AI at Virgin Australia, has a simple message for enterprises: Don't let your vendor pick your AI strategy. quot;One of the fastest ways to slow down your AI tra...
Larry Dignan
Insights News
June 19, 2026

Why Amazon Quick could be more strategic than recognized

Future of Work
AWS folks are bullish about Amazon Quick and its prospects in the enterprise and possibly with consumers as well. In a land of LLM overload, AWS is pitching Amazon Quick as a front...
Larry Dignan
Insights News
June 17, 2026

AWS sics Transform on technology debt

Innovation & Product-led Growth
AWS launched AWS Transform continuous modernization in private preview. The capability, part of the Transform suite code modernization tools, will be worth watching as enterprises ...
Larry Dignan
Insights News
June 16, 2026

HPE tightens Nvidia ties in AI stack, integrates Juniper

Tech Optimization
HPE launched an updated AI factory stack on the latest Nvidia technologies including the Vera CPU, added features to HPE Private Cloud AI and integrated the Juniper networking port...
Larry Dignan
Insights News
June 15, 2026

Salesforce acquires Fin for $3.6 billion

Next-Generation Customer Experience
Salesforce said it is acquiring Fin, formerly known as Intercom, for $3.6 billion in a deal that brings customer service AI agents and a proprietary AI model called Apex to Agentfo...
Larry Dignan
Insights News
June 14, 2026

For Starbucks, AI returns are behind the scenes

Next-Generation Customer Experience
Starbucks CEO Brian Niccol is betting the coffee company’s returns on AI investment will come from outcomes that aren’t noticed by customers that much. The company is focusing on s...
Larry Dignan
Insights News
June 10, 2026

Oracle eyes outcome-based pricing: Does it stand a chance?

Data to Decisions
Oracle is moving toward outcome-based pricing as a model to complement its existing enterprise contracts. The big question is whether Oracle and its customers can deliver the outco...
Larry Dignan
Insights News
June 10, 2026

AWS Graviton5 generally available

Tech Optimization
Amazon said its AWS Graviton5 CPU is generally available and just in time as enterprises are looking at multiple CPU options for AI inference workloads. ...
Larry Dignan