Customers no longer turn to brands and organizations first for information on products, reputation, or even assistance. Chief customer officers must reestablish credibility for their organizations and redefine the customer journey on the customer's terms. Constellation understands the challenges faced as organizations make the shift from transactions to engagement and from engagement to experiences. Constellation provides leaders with the best practices, new strategies, and disruptive technologies that will reset how organizations engage with their prospects and customers.
From AI breakthroughs to infrastructure investments, 2025 reshaped the tech landscape. CGTN's Sally Ayhan spoke to Ray Wang, Principal Analyst at Constellation Research, about the year's biggest tech milestones and what's driving competition heading into 2026.
Five Market Trends for 2026 and the ServiceNow Armis Deal
Today on Fox Business Network with Ashley Webster on Varney and Co, 5 Market Trends for 2026 were shared (watch the full program here):
Rimini Street’s first act took 20 years, but the second will move much faster as the company aims to layer agentic AI on top of legacy enterprise resource planning (ERP) systems.
The results are in! We are excited to announce the 2025 Enterprise Awards, recognizing the standout leaders, innovations, breakthroughs, and yes, a few unforgettable flops that shaped enterprise technology this year.
This year’s Enterprise Awards honor the trailblazers driving this next chapter of enterprise transformation. After a spirited debate across our analyst team, we’re proud to present the technologies and companies that defined enterprise excellence in 2025.
This month explores how shifting market conditions and accelerating AI adoption are influencing enterprise technology strategy as we head into 2026.
The rise of voice-first experiences and what it means for modern CX.
AWS re:Invent marked a pivotal shift in the cloud giant's trajectory. Moving beyond its traditional focus on core compute primitives, AWS is aggressively "moving up the stack" to dominate applied AI, data strategy, and agentic frameworks.
Amazon Connect is the lead for AWS when it comes to taking a bunch of building blocks and "primitives" and compiling them for enterprise use cases. Amazon Connect isn't about being a contact center application as much as it is addressing customer-facing use cases starting with service.
Confidence with caution: How CxOs are rebuilding growth through technology
ConstellationTV episode 118 covers the latest enterprise tech developments, creative advertising solutions, and strategic pivots from leading organizations.
Adobe’s acquisition of Semrush is interesting because it adds significant capabilities and expertise in the gathering, utilization and analysis of brand driven search, including search conducted by large language models (LLMs).
