Meet the 150 Artificial Intelligence Executives Driving an AI Powered Future
Customers no longer turn to brands and organizations first for information on products, reputation, or even assistance. Chief customer officers must reestablish credibility for their organizations and redefine the customer journey on the customer's terms. Constellation understands the challenges faced as organizations make the shift from transactions to engagement and from engagement to experiences. Constellation provides leaders with the best practices, new strategies, and disruptive technologies that will reset how organizations engage with their prospects and customers.
AI Begins And Ends With Nvidia
Despite the massive buzz on AI, only a few core companies that power the Age of AI will succeed. The high capital costs of research and development investment, the time required to take a product to market, and the ability to cross competitive moats create a massive barrier to entry. In fact, only a few vendors have shown significant profits in AI:
Take A Measured Approach To AI Adoption
The rush to AI projects often comes as an all or nothing approach. However, lessons learned from Constellation's Executive Network (CEN) members show a gradual and measured approach. Constellation sees five phases to adoption from both a business and cultural point of view:
Zoho outlined a more collaborative vision of customer relationship management, launched a series of AI-driven enhancements across its platform, upped its developer game and created a cybersecurity stack.
Technologies for the enterprise have often been seen as enablers for disruption and change. Over the past five decades as one technology or vendor would come to prominence and dominate a market, challengers would apply new technologies or business models to topple the legacy market and create new markets. Silicon Valley built its credibility on these disruptive market entrants. This cycle would continue to repeat itself until the next challenger became the market leader and struggle to hold on to its lead while meeting the demands of investors and the market.
Expect Software Giant Hunters To Soon Be The Hunted In A Digital Giant's Quest For Growth
Six of the Magnificent Seven (Microsoft, Apple, Nvidia, Alphabet [Google], Amazon, Meta [Facebook]) stocks have entered the four comma club -over $1 trillion in market cap. With a combined market cap of over $13.2 trillion, these six players continue to defy physics with continuous quarters of double digit organic growth. Digital giants by definition have deployed five key strategies: