At Dollar Shave Club, Janet leads the Member Services organization as a strategic brand-building function of the company. As one of its first employees she helps drive business strategy and develop personalized customer experiences. With a lifecycle-centric, data-driven philosophy she oversees the department’s operations, quality assurance, platform development, engagement and retention programs, as well as DSC University, the company’s product education and training platform.
Janet’s experience range from early stage startups to established brands such as Myspace. As an early hire at Userplane, a pioneer in social communication software, she was instrumental in the company’s growth and marketing operations. Userplane was acquired by AOL Time Warner in 2006. With over ten years of experience in the B2B and consumer internet industry, she brings a proven track record of growing web products, brands, and online services.