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AccentCare's Heather Wilson: How customer and employee experience go together
Heather Wilson, Senior Vice President and Chief Communications and Marketing Officer at AccentCare, sits at the intersection of customer experience, employee experience, marketing and talent recruitment.
Adobe's plan: Leverage agentic AI for CX, unify platform
Adobe laid out its customer experience vision that includes multiple purpose-built AI agents, automated experiences that can adapt on the fly and scaling personalization.
