Open Research

Certinia’s AI Agent Strategy Kicks Off With Staffing, Customer Success

Published August 08, 2025
Larry Dignan
Larry Dignan
Editor in Chief of Constellation Insights

Executive Summary

Executive Summary

Certinia, which provides management software for professional services organizations, delivered its first installment of artificial intelligence (AI) agents built on Salesforce’s Agentforce platform as part of its recent summer release

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August 08, 2025
Author
Larry Dignan
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Data to Decisions Digital Safety, Privacy & Cybersecurity Future of Work Innovation & Product-led Growth Marketing Transformation Matrix Commerce New C-Suite Next-Generation Customer Experience Tech Optimization Chief Analytics Officer Chief Data Officer Chief Digital Officer Chief Executive Officer Chief Financial Officer Chief Information Officer Chief Information Security Officer Chief People Officer Chief Privacy Officer Chief Supply Chain Officer Chief Technology Officer