Personal Information

About Liz Miller

Liz Miller is Vice President and Principal Analyst at Constellation focused on the org-wide team sport known as customer experience. While covering all core pilars of CX (Sales, Service and Marketing), Miller spends time zeroing in on the business demands on today’s Chief Marketing Officer, the evolution of customer engagement and the rising requirement for a new security posture that accounts for the threat to brand trust.  A 28-year marketing veteran, Miller offers strategic guidance on the leadership, business transformation and technology requirements to deliver on today’s CX strategies. She has worked with global marketing organizations on transforming everything from business models to messaging in order to stay competitive in the shifting digital landscape. She will examine the key trends modern CMOs face, ranging from the realities of engagement in the trust economy to how marketing has become enterprise security’s greatest threat and critical champion.

Prior to joining Constellation, Liz oversaw research, programs and content for the Chief Marketing Officer Council, developing thought leadership agendas for CMOs around the globe. Liz also counseled numerous organizations on core messaging and competitive advantage, working with marketing, advertising and security solutions. Liz is a skilled moderator, facilitator and speaker, engaging C-suite executives in hundreds of industry webcasts and roundtables, keynote presentations and panels around the globe.

Coverage Areas

Customer Experience (CX), Marketing, Marketing Automation, digital experience and digital experience platforms (DXP), digital asset management, content management systems (CMS), customer data platforms (CDP), sales engaement, sales effectiveness, customer service, social media engagement, voice of customer, communications and engagement cloud, brand trust and security

Professional Background

  • 27 years in marketing, communications and strategy
  • Industry expertise in technology, sports and entertainment, beauty/personal care, luxury products, healthcare, security

Education

  • BA, Politics, Mount Holyoke College, Massachusetts