Artificial intelligence and customer experience are a common intersection on earnings conference calls as enterprises. Companies are looking to connect the dots between lifetime value of a customer, driving revenue and hybrid approaches that meld technology and humans. Here's a look at some of the CX efforts detailed in recent days.
Nathan Rosenberg, Chief Brand & Marketing Officer at Virgin Voyages, said his company has increased open rates to 30% on email marketing with click through rates of 20% since deploying Gemini Enterprise AI agents working with his copywriting team.
Google Cloud said its seventh generation Tensor Processing Unit (TPU), known as Ironwood, will be generally available soon as the company also outlined new Arm-based Axion instances.
Qualcomm CEO Cristiano Amon: "I think it's all going to be about generating the most amount of tokens with the least amount of power, and that's our right to play."
OpenAI isn't about to cede all the enterprise fun to Anthropic, which is viewed as the LLM for business play.
Freshworks reported better-than-expected third quarter earnings and upped its outlook for the fourth quarter as the company is expanding wallet share. The company is also aiming to land more business users.
Quantinuum launched its new Helios quantum computer, a high-performance general purpose commercial system with 98 fully connected qubits and fidelity north of 99.9%. The launch is aimed squarely at enterprises looking to deploy quantum computing for certain use cases. Indeed, Amgen, BlueQubit, BMW Group, JPMorgan Chase and SoftBank are initial customers pursuing biologics, fuel cell catalysts, financial analytics and organic materials.
Google said its Gemini 2.5 Pro and Gemini 2.5 Flash now run natively in Databricks and can be run using SQL, Python and Databricks tools.
AMD reported better-than-expected third quarter results as its data center unit delivered revenue growth of 22% and its PC sales grew 46% from a year ago.
Perplexity said it "received an aggressive legal threat from Amazon" demanding it prohibits its Comet browser users from using AI assistants on Amazon. Get used to similar kerfuffle.
SAP advanced its plans for developer tools, SAP Build, the Joule roadmap and connecting to a broader ecosystem including a partnership with Snowflake.
Snowflake launched Snowflake Intelligence to general availability, outlined a set of new developer tools and forged a pact with SAP so Snowflake AI Data Cloud and SAP Business Data Cloud are interoperable.
