Next Generation Customer Experience analyzes how organizations make the shift to systems of experience and mass personalization at scale. In Digital Business organizations compete in the service economy. In the service economy only organizations that can deliver optimized customer experiences survive.
This customer-centric cohesion requires new paradigms in user experience fueled by digital business technologies including social, mobile, cloud, big data, and unified communications.
Lloyds Banking Group is building its next-generation machine learning platform on Google Cloud's Vertex AI in a move that will replace legacy systems. Here's how the partnership fits into the bank's broader transformation.
Lowe's is betting that AI agents powered by Google Cloud can become do-it-yourself home improvement companions and offer personalized customer experiences.
AI agents are likely to be adopted in healthcare as a way to provide patient guidance in any modality and carry out tasks like transportation, appointment scheduling and follow-ups.
Google Cloud announced a bevy of capabilities and services designed to enable multi-agent systems for its customer base, which is increasingly integrating the company’s models, data platform and agent development tools into their stacks.
UNDERSTAND THE METHOD TO THE MADNESS
The shock and awe from tariffs represent just one part of the Great Reset that’s being led by a President that has a once in a lifetime opportunity to transform America's standing and shape the POTUS legacy. Hampered by a failing WTO and short-term thinking that plagues the Western world, tariffs provide the biggest leverage point to both political and economic bilateral negotiations for access to the US $29 trillion economy.
Meta launched Llama 4 family with open weights with two models available so far on AWS, Microsoft Azure and Google Cloud.
ServiceNow said that the purchase of Logik.ai will expand its reach into CRM. Salesforce said Logik.ai will also accelerate its efforts in sales and order management processes.
