Next Generation Customer Experience analyzes how organizations make the shift to systems of experience and mass personalization at scale. In Digital Business organizations compete in the service economy. In the service economy only organizations that can deliver optimized customer experiences survive.
This customer-centric cohesion requires new paradigms in user experience fueled by digital business technologies including social, mobile, cloud, big data, and unified communications.
Retailers are busy trying to figure out agentic AI driven commerce and keep frontline workers engaged so they can drive customer experience. Those are the key themes from the National Retail Federation Big Show in New York City.
OpenAI is planning on being a healthcare industry AI player with the launch of OpenAI for Healthcare, a HIPAA-compliant version of ChatGPT for clinicians, just days after debuting ChatGPT Health for consumers.
UserTesting, which provides customer experience insights, said it has acquired User Interviews, a platform for recruiting people for user and market research as well as AI training.
World Economic Forum's 2026 Theme Centers Around "A Spirit of Dialogue"
Another year, another Davos. With 3000 official and 5000 unofficial attendees at UnDavos and a host of amazing side events, the beginning of the year marks a rite of passage for the C-Suite. While convening high above the Swiss Alps, these global leaders will "talk" about the state of world affairs and economy, Many skeptics wonder if real dialogue will be had.
Nvidia outlined its Alpamayo open AI models and datasets to bring reasoning to autonomous vehicles. At CES 2026, Nvidia CEO Jensen Huang said Mercedes Benz with Alpamayo will hit the road in the first quarter.
Samsung and Munich Re's Hartford Steam Boiler (HSB) unit, which offers insurance for equipment breakdown, are planning to leverage IoT sensors, AI and smart appliances to spin up personalized home insurance. Welcome to the 2026 monetization of AI use cases.
Meta acquired Manus in a deal that aims to give the company a rare win in artificial intelligence after a year of revamping. Manus is critical to fleshing out Meta CEO Mark Zuckerberg's dream of a universal AI assistant to get work done across its products.
From AI breakthroughs to infrastructure investments, 2025 reshaped the tech landscape. CGTN's Sally Ayhan spoke to Ray Wang, Principal Analyst at Constellation Research, about the year's biggest tech milestones and what's driving competition heading into 2026.
As CxOs zoom out on 2025, it's clear that the year was characterized by AI building blocks and the need for real returns. Agentic AI platforms aren't quite mature, but the industry standards and connections are making deployments more realistic.
Paychex is betting that its proprietary data sets in human capital management and adjacent markets will make it a winner in AI via productivity and new products.
Rimini Street’s first act took 20 years, but the second will move much faster as the company aims to layer agentic AI on top of legacy enterprise resource planning (ERP) systems.
A recent partnership with ServiceNow highlights where FedEx is going with its data and platform.
