Next Generation Customer Experience analyzes how organizations make the shift to systems of experience and mass personalization at scale. In Digital Business organizations compete in the service economy. In the service economy only organizations that can deliver optimized customer experiences survive.
This customer-centric cohesion requires new paradigms in user experience fueled by digital business technologies including social, mobile, cloud, big data, and unified communications.
ServiceNow's CRM's pitch is relatively simple: Solve issues fast, adapt, run customer operations at half the cost and go live quickly. The approach is to service, sell and deliver on one platform that combines AI, data from multiple systems including inventory, contracts and operations and workflows.
Dynamics 365 Business Central is typically aimed at smaller enterprises. Microsoft is raising storage tiers and pricing for new AI features.
Palantir continues to land US commercial accounts as it raised its outlook for the second quarter and 2025.
Amazon Web Services will launch an AI agent for scientific literature via a partnership with Wiley, a publisher of journals.
Resilience is the major theme as enterprises report quarterly results and the biggest takeaway is that the giants will weather the storm and smaller companies won’t.
Apple reported better-than-expected for its fiscal second quarter as iPhones, Macs and iPads sold well.
PayPal has big plans for transform from a payments company to a commerce platform that can carry out buying decisions. But first, the company is going to have to retire tech debt from acquisitions and a siloed data architecture.
Freshworks delivered a strong first quarter, upped its outlook for the second quarter and year and CEO Dennis Woodside said the company is positioned well despite economic uncertainty.
In the Artificial Intelligence world, there's Ray's Law. AI capabilities double every 7 months. At this seven month doubling rate, in two years, this will be a 1500% increase. In six years, AI intelligence capability will be 10,0000%.
Agentic AI is entering its next phase of hype as vendor conference season unfolds. Pick an enterprise vendor and you'll hear a keynote that revolves around AI agents, but there are a lot of building blocks that still need to fall into place.
Google Cloud revenue was $12.26 billion, up 28% from $9.58 billion a year ago, with operating income of $2.18 billion.
