Constellation builds its research agenda from client input, primary research, and industry expertise. The research agenda is updated on an ongoing basis and published on a quarterly basis. This is not a promise to deliver but more provided to give clients a direction of what will be published when.

Title Publication Date Research Product Analyst
Demystifying Resolution: Customer, Identity and Why Both Matter Q4 2020 Best Practices Liz Miller
Headless Architecture vs. Headless Content Q4 2020 Big Idea Liz Miller, Nicole France
Defining "Modern" Business Applications for CX Q4 2020 Big Idea Nicole France
2021 PESTEL Business Transformation Planning Framework Q4 2020 Trends R "Ray" Wang
Digital Transformation Survey Q4 2020 Trends Dion Hinchcliffe, R "Ray" Wang
Market Trends: Solving for Customer Experience in a Post-CRM World Q4 2020 Trends Nicole France
Market Overview: Field Service Management Q1 2021 Market Overview Nicole France
Big Idea: Inside The Digita Giants Q1 2021 Big Idea R "Ray" Wang
Rethinking Engagement Analytics for the Experience Age Q2 2021 Big Idea Liz Miller, Nicole France
Strategies for Managing Customer Data Q2 2021 Best Practices Nicole France