Constellation builds its research agenda from client input, primary research, and industry expertise. The research agenda is updated on an ongoing basis and published on a quarterly basis. This is not a promise to deliver but more provided to give clients a direction of what will be published when.

Title Publication Date Research Product Analyst
Market Trends: Solving for Customer Experience in a Post-CRM World Q1 2021 Trends Nicole France
Market Overview: Field Service Management Q1 2021 Market Overview Nicole France
A Field Guide to Customer, Identity and Resolution Q1 2021 Best Practices Liz Miller
2021 PESTEL Business Transformation Planning Framework Q1 2021 Trends R "Ray" Wang
The Future of Work Survey (In Progress, Contact Dion to Participate) Q1 2021 Trends Dion Hinchcliffe, R "Ray" Wang
The Future of Enterprise Content Management: An Unexpectedly Vibrant and Strategic Evolution Q2 2021 Big Idea Dion Hinchcliffe
Rethinking Engagement Analytics for the Experience Age Q2 2021 Big Idea Liz Miller, Nicole France
Defining "Modern" Business Applications for CX Q2 2021 Big Idea Nicole France
Strategies for Managing Customer Data Q2 2021 Best Practices Nicole France
Big Idea: Inside The Digital Giants Q2 2021 Big Idea R "Ray" Wang
Headless Architecture vs. Headless Content Q3 2021 Big Idea Liz Miller, Nicole France
Offering Overview: Matrix Commerce - Adobe Commerce Cloud Q4 2021 Offering Overview R "Ray" Wang
Offering Overview: Matrix Commerce - HCL Websphere Q4 2021 Offering Overview R "Ray" Wang
Offering Overview: Matrix Commerce - Oracle Commerce Cloud Q4 2021 Offering Overview R "Ray" Wang
Offering Overview: Matrix Commerce - Netsuite Commerce Q4 2021 Offering Overview R "Ray" Wang
Offering Overview: Matrix Commerce - Microsoft Dynamics 365 Commerce Q4 2021 Offering Overview R "Ray" Wang
Offering Overview: Matrix Commerce - Salesforce Q4 2021 Offering Overview R "Ray" Wang
Offering Overview: Matrix Commerce - Episerver Q4 2021 Offering Overview R "Ray" Wang
Offering Overview: Matrix Commerce - SAP Q4 2021 Offering Overview R "Ray" Wang