Breakfast

7:30am - 8:30am, Mar 28

Get acclimated amidst the glory of the Culinary Institute of America.  We'll have a hot breakfast for you and an opportunity to continue the great conversations from the prior evening.Read more

Blast Off: Welcome to AXS

8:30am - 8:40am, Mar 28

Join the hosts for a welcome to set the stage for the official day of interactive experiences, mind-blowing keynotes, deep interviews, rich conversations and networking.Read more

Dion Hinchcliffe

VP and Principal Analyst, Constellation Research

Liz Miller

VP and Principal Analyst, Constellation Research, Inc.

Executive Exchange: Get to Know the Modern CXO

8:40am - 9:00am, Mar 28

What IS the role of the newest member at the board room table: The Chief Experience Officer. These are the leaders pioneering a new role from their mission and mandate to KPIs and new measures of growth success.Read more

Liz Miller (Moderator)

VP and Principal Analyst, Constellation Research, Inc.

Melissa Felder (Speaker)

Chief Experience Officer, California Academy of Sciences

Vijay Sundaram (Speaker)

Chief Strategy Officer, Zoho Corporation

Brain Trust: The Age of Immersive Work Experiences

9:00am - 9:20am, Mar 28

A growing number of solutions are bridging the gap between 2D and 3D virtual experiences. This new bridge category will include all forms of proto-metaverse work solutions and will serve as an on-ramp for what lies ahead.Read more

Dion Hinchcliffe (Moderator)

VP and Principal Analyst, Constellation Research

Jerilyn Teo

Senior Leader of Culture and People Experience, Amazon

Christy Punch

Senior Mgr., Product Manager Engineering Experience, Liberty Mutual Insurance

Becky Creighton

Software Solutions Specialist - CX + EX, HCL Software

Getting Filthy Enriched: A 1:1 with Christine Heckart

9:20am - 9:40am, Mar 28

Is your strategy to delight customers and employees...or is it to make them filthy enriched. Christine Heckart has been on one heck of a ride: from CMO to CEO to Founder. All the while one thing has stood out: experience is everything and it might not be what we've all been looking at. Read more

Liz Miller (Moderator)

VP and Principal Analyst, Constellation Research, Inc.

Christine Heckart (Speaker)

CEO, Xapa

Brain Trust: Redefining Content and Storytelling in the Age of Generative AI

9:40am - 10:00am, Mar 28

Where and how is AI changing the trajectory of how (and how quickly) experiences can be decided and delivered will largely depend on keeping our eyes on the prize. How is content being recreated, redefined and regenerated? What is the new normal of storytelling for internal and external customers?Read more

Liz Miller (Moderator)

VP and Principal Analyst, Constellation Research, Inc.

Soon Yu

Author/Speaker, SCY Advantage Corp

Amisha Gandhi

SVP of Marketing, Tipalti

Brain Trust: IT's Role in Experience Success

10:00am - 10:20am, Mar 28

Time to turn the spotlight on IT's role in developing, maintaining, securing and continuing the transformation of customer experienes, especially digital experiences that rely on resources from IT, marketing, service and sales to operate in constant coordination and collaboration. Read more

Dion Hinchcliffe (Moderator)

VP and Principal Analyst, Constellation Research

Nancy Selph (Speaker)

Head of Enterprise Technology, Avellino Lab

Sanjiv Gomes (BT150) (Speaker)

Chief Information Officer, CarParts.com

Solar Flare Energy Break

10:40am - 11:00am, Mar 28

Take the time to re-up on the key food groups of caffeine, sugar, salt, carbs, and fat.  Catch a speaker or panelists in the foyer to chat and share an insight or make a connection.Read more

Workshop

11:40am - 12:30pm, Mar 28

BJ Fogg

Adjunct Professor at Stanford | Research Lab Director | Author of Tiny Habits (a New York Times Bestseller), Stanford

Lunch

12:40pm - 1:40pm, Mar 28

Brain Trust: Reshaping and Delivering on Experience Expectations

1:40pm - 2:10pm, Mar 28

Customers have come to expect experiences...seamless, fluid, connected, omnipresent...dare we say ambient...experiences. But reshaping how organizations respond to these expectations can be harder than reshaping the expectations of the market. How have digital experiences kept pace with the wild and wonderful curves of expectations?Read more

Liz Miller (Moderator)

VP and Principal Analyst, Constellation Research, Inc.

Peter Wharton

Senior Director Of Marketing, HCL Software

Dan Vinh

Vice-President/CMO Marketing & Communications, Culinary Institute of America

Andy Weinstein

CEO, GODOT (Good Organization of Delivery and Operations Technology)

Executive Exchange: Experience in the Board Room

2:10pm - 2:40pm, Mar 28

Board level experience discussions can’t afford to be trivialized or minimized to be about campaigns, functional boundaries and line item budgets. These discussions require clear articulations of business strategy and vision…and require seasoned leaders to lead the way.Read more

Liz Miller (Moderator)

VP and Principal Analyst, Constellation Research, Inc.

Cindy Zhou (Speaker)

Chief Marketing Officer, SecurityScorecard

Helena Verellen (Speaker)

Co-Founder, QelviQ

Mitesh Parikh (Speaker)

Venture Partner, Mindful Venture Capital

CR Talks: The Future of Work is Immersive

2:40pm - 3:00pm, Mar 28

AR and VR might be the ultimate future, but in the meantime, our small 2D screens have proven to be insufficient to fully enable hybrid work, with its need to pull in many virtual people, data, and documents together into seamless and truly engaging experiences. Dion will take us a step deeper into a new category he dubs Immersive Work Experiences that will include all forms of proto-metaverse work solutions that will increasingly create the onramp to a much fuller, high performance world that will come.Read more

Dion Hinchcliffe

VP and Principal Analyst, Constellation Research

CRTV Live: What's Next in X?

3:00pm - 3:20pm, Mar 28

CRTV comes to AXS as we sit down with technology leaders to hear what they think the next new experience will bring. Read more

Liz Miller

VP and Principal Analyst, Constellation Research, Inc.

Dion Hinchcliffe

VP and Principal Analyst, Constellation Research

Solar Flare Energy Break

3:20pm - 3:40pm, Mar 28

Take the time to re-up on the key food groups of caffeine, sugar, solt, carbs and fat.  Catch a speaker or panelist in the foyer to chat and share an insight or make a connection.Read more

Brain Trust: From the Front Lines of Experience

3:40pm - 4:00pm, Mar 28

Our sellers and service agents sit at the front lines of experience delivery. This panel will talk about the opportunities and obstacles teams face today and tomorrow when delivering exceptional, personalized and sometimes, difficult, experiences.Read more

Liz Miller (Moderator)

VP and Principal Analyst, Constellation Research, Inc.

Christopher Hogan (Speaker)

Head of Voice of Customer and Continuous Improvement, woom Bikes

Dwight Moore (Speaker)

Head of CX Solutions Marketing, ServiceNow

Peer Exchange: Workshop Learnings and CX Musings

4:00pm - 4:40pm, Mar 28

What were the key takeaways from the day's keynotes, workshop and sessions? What are the key behavior shifts you plan to take back to you organizations? What are the key challenges to tackle in the experience-year ahead? What do you want to break through or break apart with your experience peers?Read more

Liz Miller (Moderator)

VP and Principal Analyst, Constellation Research, Inc.

Dion Hinchcliffe (Moderator)

VP and Principal Analyst, Constellation Research

Final Thoughts with Constellation Research

4:40pm - 5:00pm, Mar 28

An "Ask Me Anything" session to close out the dayRead more

R "Ray" Wang

Principal Analyst and Founder, Constellation Research

Dion Hinchcliffe

VP and Principal Analyst, Constellation Research

Liz Miller

VP and Principal Analyst, Constellation Research, Inc.

Insomniacs Club

9:30pm - 11:59pm, Mar 28

Still want to hang out?  Join us at the Westin Verasa drinks and conversation.Read more