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Elizabeth Herrell

Constellation Orbits
Constellation Research, Inc.
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Research
December 17, 2013

Improve Business Results with Customer Feedback

By Elizabeth Herrell
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Constellation Orbits
December 13, 2013

Social Communities Spur Innovative Customer Support

By Elizabeth Herrell
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Research
December 12, 2013

Online Communities Offer Amazing Customer Care

By Elizabeth Herrell
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Constellation Orbits
December 9, 2013

Are Contact Centers Becoming Obsolete?

By Elizabeth Herrell
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Constellation Orbits
November 21, 2013

Salesforce 1 Touch Service Enables Products Not People to Report Problems

By Elizabeth Herrell
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Constellation Orbits
October 9, 2013

Genesys Advances its Cloud Offerings with Echopass Acquisition

By Elizabeth Herrell
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Research
October 1, 2013

Why Speech Analytics Improve Customer Care

By Elizabeth Herrell
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Research
September 5, 2013

Cloud Customer Service Delivers High Value

By Elizabeth Herrell
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Constellation Orbits
September 3, 2013

Video Customer Support Gains Traction

By Elizabeth Herrell
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Research
August 28, 2013

Why Blended Channel Support Increases Self- Service Usage

By Elizabeth Herrell
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Constellation Orbits
August 26, 2013

Five Emerging Customer Service Investments To Consider

By Elizabeth Herrell
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Constellation Orbits
August 13, 2013

Integrate Insight from Social Channels into Customer Service Operations

By Elizabeth Herrell
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