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Elizabeth Herrell
Constellation Orbits
Constellation Research, Inc.
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Improve Business Results with Customer Feedback
By
Elizabeth Herrell
Social Communities Spur Innovative Customer Support
By
Elizabeth Herrell
Online Communities Offer Amazing Customer Care
By
Elizabeth Herrell
Are Contact Centers Becoming Obsolete?
By
Elizabeth Herrell
Salesforce 1 Touch Service Enables Products Not People to Report Problems
By
Elizabeth Herrell
Genesys Advances its Cloud Offerings with Echopass Acquisition
By
Elizabeth Herrell
Why Speech Analytics Improve Customer Care
By
Elizabeth Herrell
Cloud Customer Service Delivers High Value
By
Elizabeth Herrell
Video Customer Support Gains Traction
By
Elizabeth Herrell
Why Blended Channel Support Increases Self- Service Usage
By
Elizabeth Herrell
Five Emerging Customer Service Investments To Consider
By
Elizabeth Herrell
Integrate Insight from Social Channels into Customer Service Operations
By
Elizabeth Herrell
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