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Elizabeth Herrell

Constellation Orbits
Constellation Research, Inc.
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Constellation Orbits
August 5, 2013 0

Personalized Proactive Notification Increases Sales Revenue

By Elizabeth Herrell
Read More
Research
June 4, 2013

Are You Ready? Video Customer Service Is Here

By Elizabeth Herrell
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Research
May 21, 2013

IBM Watson Breaks New Ground for Service

By Elizabeth Herrell
Read More
Constellation Orbits
May 15, 2013 0

Interactive Intelligence Cloud Services Grow Substantially

By Elizabeth Herrell
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Research
May 14, 2013

Compelling Investments for Extraordinary Service

By Elizabeth Herrell
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Blog
April 26, 2013 0

Cisco Identifies Major Opportunities with Customer Collaboration Solutions

By Elizabeth Herrell
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Constellation Orbits
April 12, 2013 0

Avaya Expands Its Customer Experience Management Vision

By Elizabeth Herrell
Read More
Constellation Orbits
April 9, 2013 0

Dynamic Market Changes Necessitate New Customer Service Strategy

By Elizabeth Herrell
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Research
April 8, 2013

Customer Service Strategy for a Disruptive World

By Elizabeth Herrell
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Constellation Orbits
March 21, 2013 0

Mobile Customer Service Leaps forward with [24]7 Visual Speech

By Elizabeth Herrell
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Blog
February 27, 2013 0

Genesys Acquires Angel to Expand its Voice Portal Presence

By Elizabeth Herrell
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Blog
February 19, 2013 0

New Chip Offers Protection from Cellphone Radiation

By Elizabeth Herrell
Read More
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