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Introducing Matrix Commerce

Marketing Transformation
How to Design for Buyer-Centricity in a People- to-People (P2P) World Download the report snapshot Amid the proliferation of new technologies, business models and…
R Ray Wang
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How Workforce Engagement Leads to Value Creation

New C-Suite
Why Developing the Engagement-to-Outcomes Value Chain is Crucial to Business Results Customer success initiatives invariably focus on customer relationship management (CRM)…
Yvette Cameron
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Pervasive Video in the Enterprise

New C-Suite
Understanding Desktop Video Solutions, How They Scale, Bandwidth Considerations and Their Total Cost of Ownership This report begins with a fundamental question: if an…
E. Brent Kelly
Quarks

Key Steps to Transform Customer Support

Next-Generation Customer Experience
Ten Ways to Improve Customer Experience in 2013 Customer support operations face new challenges due to the rapid change in how customers choose to interact with vendors. While…
Elizabeth Herrell
Quarks

Microsoft Dynamics: Stepping onto Large Enterprise Turf

Tech Optimization
How Microsoft Dynamics' Expanding Capabilities Create New Choices for Large, Multinational Firms Long known as business management software for small and midsized organizations…
Frank Scavo
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Why AVAD Chose West’s Cloud Communications Services

Next-Generation Customer Experience
Find out why AVAD, a distributor of high-end audio/visual equipment, chose West over a host of other cloud communication providers AVAD is a conglomeration of what were 11…
E. Brent Kelly
Quarks

Understanding the Paths to Social Human Capital Management

Future of Work
Evaluating Integrated vs. Embedded Social Technologies for HCM Social networking can improve talent management processes such as employee recognition and rewards, performance…
Yvette Cameron
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Data Archiving Solutions

Tech Optimization
Evaluating Four Vendor Solutions for Managing Data Growth Given the exponential growth of data in the enterprise and the continued need to manage, regulate and maintain this…
Alea Fairchild
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How to Gain Competitive Edge with Social Adoption

Future of Work
Why Companies Need to Integrate Social Communications into Line-of-Business Processes The transformation of business processes with social media is changing the way companies…
Elizabeth Herrell
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CMOs: Re-Casting the Marketing Funnel for Consumer Engagement

Marketing Transformation
Five Stations on the Consumer Engagement Line The five forces of the Consumerization of Information Technology (CoIT) do not just affect the chief information officer (CIO)…
Gavin Heaton
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Mid-Market Customers Still Seek Turnkey, Last-Mile Solutions

Matrix Commerce
Disruptive Technologies in Matrix Commerce Drive Wish List for 2013 Budgets This report showcases Constellation’s mid-market customer survey for 2012 with responses from 339…
R Ray Wang
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Getting Work Done With Social Task Management

Future of Work
Organizations Make the Shift from Simply Sharing Information to Getting Work Done The explosive growth of social business software has created a new set of demands on employees…
Alan Lepofsky
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Innovative Customer Service Outsourcers Expand Channel Support

Next-Generation Customer Experience
How Leading Outsourcers Support Social and Mobile Customer Support Interactions Customer communications has entered a new stage and companies need to quickly understand how to…
Elizabeth Herrell
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The Cloud Communications Services Market Overview- Part 2

New C-Suite
Understanding the Segments and Knowing the Players CaaS is emerging as an answer to the pain organizations experience trying to keep up with rapid changes in both technology…
E. Brent Kelly