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Quarks

Steps to Develop an Effective Social Media Response Strategy

Next-Generation Customer Experience
Global adoption of social media and mobile applications continues at an accelerated pace that challenges companies to develop a strategy for supporting the growing number of…
Elizabeth Herrell
Quarks

Cloud Control: Security and Management Choices

New C-Suite
What are the Security and Management Implications of Public/Private Cloud? Cloud computing, defined as leveraging computing resources at other locations potentially hosted by…
Premium Research

Next Generation UC Empowers the Workforce

Future of Work
Unified Communications Drives a New Wave of Productivity and Collaboration. Today’s workers want the same diversity and ease of communications in the workplace as they…
Elizabeth Herrell
Premium Research

Enterprise Performance Management Market Overview

Data to Decisions
The implementation of strategic plans is a high-risk operation, with failure rates exceeding 70 percent over the past five years. However, it doesn’t need to be this way. Our goal…
Premium Research

Demystifying Enterprise Gamification for Business

Future of Work
Gamification describes a series of design principles, processes and systems used to influence, engage and motivate individuals, groups and communities to drive behaviors and…
R Ray Wang
Quarks

Vendor Profile - ClearPoint Strategy

Data to Decisions
ClearPoint Strategy is an easy to use software package that is focused on strategy management only (i.e. no budgeting or planning software). Oddly enough (but rather effective),…
Barry Wilderman
Quarks

Vendor Profile - ActiveStrategy

Data to Decisions
ActiveStrategy provides a broad set of offerings in strategy management, but lacks offerings in other EPM areas (like budgeting and planning). For companies focused on strategy…
Barry Wilderman
Quarks

Elevating the CIO's Role in Business Success

New C-Suite
The CIO's job is becoming more difficult. While IT budget increases in most companies are severely limited, CIOs are being asked to do more: they are being asked to support…
Frank Scavo
Premium Research

New Rules of Contact Center Customer Engagement

Next-Generation Customer Experience
New Paradigm Puts Emphasis on Customer Connection Today’s customers expect companies to support them over any device, any time and resolve their issues quickly.  To gain their…
Elizabeth Herrell
Quarks

Smartphones and tablets: usage and penetration

New C-Suite
The world of mobile devices and their management within the enterprise is becoming ever more complex. Using Constellation Research’s own usage of these devices as a basis, we…
Charles Brett
Premium Research

Departmental vs Enterprisewide Business Analytics

Data to Decisions
Two distinct approaches, departmental BI/BA and enterprise BI/BA, have entrenched themselves into the psyche of business analytics buyers. Both approaches bring strengths and…
R Ray Wang
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The Four Hats of The Social CMO

Marketing Transformation
Previous technology and business shifts have subtly changed the role of the CMO. However, the new consumer engagement models of the social revolution will spawn the need for a new…
Quarks

How to Create a Winning Unified Communication Strategy

Next-Generation Customer Experience
Unified Communications is an enabling technology that integrates communication and collaboration applications and simplifies user access from an integrated desktop or mobile…
Elizabeth Herrell
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Lessons Learned From 100 Early Social Business Adopters

Marketing Transformation
As with any new disruptive technology, social business remains a fractured and confusing market. From internally facing collaboration efforts to externally facing social networks,…
R Ray Wang
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Getting the Most from Your Calibration Process

Future of Work
As HR organizations look to transform their performance management practice from an after-the-fact forced documentation to a driver of business outcomes, calibration can not only…
Amy Wilson
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Directions IT Must Not Avoid Taking Its Tablets

New C-Suite
The arrival of the iPad initiated a phase-change akin to the mini-computer and the mainframe, the PC and the mini-computer, and client/server and host-based computing. “Good…
Charles Brett
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2011 Unified Communications Adoption Trends

Next-Generation Customer Experience
Unified Communications (UC) continues to mature as more applications emerge and organizations continue to build out their UC solution suites. According to a 2011 survey from our…
Frank Scavo, Elizabeth Herrell
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Why Every CIO Should Consider Third Party Maintenance

New C-Suite
CIOs face a dual challenge of optimizing existing environments and working with business leaders to deliver innovation. As the cost of operating an ERP system consumes vital…
R Ray Wang
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Mobile is the Business, not Just a Strategy

New C-Suite
Mobility is about more than wireless connectivity. Mobility fundamentally changes what we connect and how we connect it. It also provides the opportunity to change how we engage…
Maribel Lopez