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Data Archiving Solutions

Tech Optimization
Evaluating Four Vendor Solutions for Managing Data Growth Given the exponential growth of data in the enterprise and the continued need to manage, regulate and maintain this data, this report assesses some of the top offerings in the data archiving market to assist…
Alea Fairchild
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How to Gain Competitive Edge with Social Adoption

Future of Work
Why Companies Need to Integrate Social Communications into Line-of-Business Processes The transformation of business processes with social media is changing the way companies operate. Traditional business communications, which relied on emails, messaging, meetings and…
Elizabeth Herrell
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CMOs: Re-Casting the Marketing Funnel for Consumer Engagement

Marketing Transformation
Five Stations on the Consumer Engagement Line The five forces of the Consumerization of Information Technology (CoIT) do not just affect the chief information officer (CIO). The impact of social media, Big Data, analytics, mobility, cloud computing and unified communications…
Gavin Heaton
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Mid-Market Customers Still Seek Turnkey, Last-Mile Solutions

Matrix Commerce
Disruptive Technologies in Matrix Commerce Drive Wish List for 2013 Budgets This report showcases Constellation’s mid-market customer survey for 2012 with responses from 339 participants. Notable trends include the continued prioritization of turnkey solutions, focus on…
R Ray Wang
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Getting Work Done With Social Task Management

Future of Work
Organizations Make the Shift from Simply Sharing Information to Getting Work Done The explosive growth of social business software has created a new set of demands on employees’ time and attention. As people participate in projects with information scattered across multiple…
Alan Lepofsky
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Innovative Customer Service Outsourcers Expand Channel Support

Next-Generation Customer Experience
How Leading Outsourcers Support Social and Mobile Customer Support Interactions Customer communications has entered a new stage and companies need to quickly understand how to best support their customers. The way customers engage with companies has shifted from telephones…
Elizabeth Herrell
Quarks

If Not IT, Who Should Be Responsible for BYOD/ Mobility Management?

New C-Suite
Why BYOD and Mobility Management Change Who Is In Charge Is the IT department the most appropriate overseer of mobile devices and apps as BYOD spreads? This Quark examines what IT brings and what additional expertise beyond IT is relevant in managing mobility. &nbsp…
Charles Brett
Quarks

Managing Mobility Should Be Outsourced: It Is Not a Core Competence

New C-Suite
BYOD and Mobility Mean Enterprises Should Consider Advantages of External Mobility Management Specialists Enterprises need to evaluate whether mobility management is a core competence or not in an age of BYOD and increasing complexity. This Quark discusses what…
Charles Brett
Quarks

How Mobility Can Drive Business Model and Process Change in the Enterprise

New C-Suite
Transform your Business Options with Mobility Mobility can open up profound and creative opportunities to change business models and/or improve business processes. This report looks  at benefits and strategies for harnessing mobile technologies. This Quark…
Charles Brett
Quarks

Understanding Nacional Monte de Piedad's Approach to Technology Optimization

Tech Optimization
Why The Mexican Lender Needed A New Approach To Technology In Order To Evolve Its Business The Nacional Monte de Piedad (NMP) is a not-for-profit institution in Mexico that lends money to needy and often low-income individuals upon short notice, loans that are secured by…
Charles Brett
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How the Town of Castle Rock Reduced Its Costs and Improved Mobile Data Performance

New C-Suite
Lessons Learned from Mobile Management Optimization Castle Rock is somewhat unusual in that it is a full-service community wherein the town government provides many of the services -- from Police and Fire Departments to various utilities such as water -- rather than…
Charles Brett
Quarks

Social Communications and Customer Support - A Winning Combination

Next-Generation Customer Experience
Social Communications Create New Customer Value While Improving Customer Support Processes New waves of social communications change how customers communicate and have a major impact on the customer support organization. Social networking transforms the way customers behave…
Elizabeth Herrell
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The Cloud Communications Services Market Overview- Part 2

New C-Suite
Understanding the Segments and Knowing the Players CaaS is emerging as an answer to the pain organizations experience trying to keep up with rapid changes in both technology and capability in the unified communications and collaboration space. Virtualization, centralization…
E. Brent Kelly
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The Cloud Communications Services Market Overview – Part 1

Next-Generation Customer Experience
Understanding the Drivers and Dispelling the Myths CaaS is emerging as an answer to the pain organizations experience trying to keep up with rapid changes in both technology and capability in the unified communications and collaboration space. Virtualization, centralization…
E. Brent Kelly
Quarks

BI is Dead! Long Live BI

Data to Decisions
Making the Transition from Data to Decisions We suggest a dozen best practices needed to move Business Intelligence (BI) software products into the next decade. While five “elephants” occupy the lion’s share of the market, the real innovation in BI appears to be coming from…
Neil Raden
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How the Modern CIO Shifts from Infrastructure Optimization to Innovation

New C-Suite
Making The Case for Hybrid IT on the Path to Business Value The five forces of consumerization in IT (CoIT) - mobile, social, cloud, Big Data, and video and unified communications - factor into the changing role of IT in the enterprise. As a result, IT budgets continue to…
R Ray Wang
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Cloud Storage: The Changing View of the Data Landscape from the Cloud

Tech Optimization
How Can Cloud Storage Support a More Intelligent Enterprise Storage Future? With storage requirements of enterprises growing at an ever-increasing rate with vast amounts of both structured and unstructured data, companies must learn to examine different approaches and tools…
Alea Fairchild
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Mobile Enterprise: B&W Group Case Study

Data to Decisions
Using iPhone and iPads for Business Intelligence and Supply Chain Management B&W Group's Business Systems Manager Paul Fryer discusses in this report the introduction of BI and iPhone/iPad smart devices. Besides talking through the initial decision process concerning…
Charles Brett
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Mobile Enterprise: WinShuttle Closes Mobile Device Risk Exposure

New C-Suite
How One Organization Tackled Mobile Device Security In this Report, WinShuttle’s Director of IT, Austin Biery, discusses the process of researching, understanding and then implementing a solution that enables WinShuttle employees to connect with the company network with their…
Charles Brett
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Consumerizaton of IT and the Next Gen CIO

New C-Suite
An Update on the Four Personas of the Next Gen CIO Consumerization of IT (CoIT) impacts the perception and actual role of the next-gen CIO. As business leaders increase their decision-making authority on technology purchases, the CIO role will evolve to incorporate more…
R Ray Wang
Quarks

Why Cisco Fears Huawei

New C-Suite
Four Reasons Cisco is Looking Over its Shoulder and What it Means to CXOs Cisco Systems’ Chairman and CEO John Chambers usually doesn’t really pay too much attention to what the company’s competitors are saying and doing – with the exception of Huawei, a Chinese high-tech…
E. Brent Kelly
Quarks

Mobile Workforce Creates New Support Requirements

Future of Work
Companies Must Provide Virtual Workers with Right Tools and Technologies to Communicate EffectivelyThe number of workers who telecommute has continued to grow, and in the U.S. approximately three-fourths of knowledge workers do business outside of the office on a regular basis…
Elizabeth Herrell