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The Cloud Communications Services Market Overview – Part 1

Next-Generation Customer Experience
Understanding the Drivers and Dispelling the Myths CaaS is emerging as an answer to the pain organizations experience trying to keep up with rapid changes in both technology…
E. Brent Kelly
Quarks

BI is Dead! Long Live BI

Data to Decisions
Making the Transition from Data to Decisions We suggest a dozen best practices needed to move Business Intelligence (BI) software products into the next decade. While five …
Neil Raden
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Mobile Enterprise: B&W Group Case Study

Data to Decisions
Using iPhone and iPads for Business Intelligence and Supply Chain Management BW Group's Business Systems Manager Paul Fryer discusses in this report the introduction of BI and…
Charles Brett
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Consumerizaton of IT and the Next Gen CIO

New C-Suite
An Update on the Four Personas of the Next Gen CIO Consumerization of IT (CoIT) impacts the perception and actual role of the next-gen CIO. As business leaders increase their…
R Ray Wang
Quarks

Why Cisco Fears Huawei

New C-Suite
Four Reasons Cisco is Looking Over its Shoulder and What it Means to CXOs Cisco Systems’ Chairman and CEO John Chambers usually doesn’t really pay too much attention to what…
E. Brent Kelly
Quarks

Mobile Workforce Creates New Support Requirements

Future of Work
Companies Must Provide Virtual Workers with Right Tools and Technologies to Communicate EffectivelyThe number of workers who telecommute has continued to grow, and in the U.S…
Elizabeth Herrell
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The Link Between Certification and Partner Profitability

Data to Decisions
How Partner Certification Programs Deliver a Win-Win Trifecta for the Partner, Customer, and Vendor Customers face a deluge of potential service providers who can design,…
R Ray Wang
Quarks

Mobile Apps Live Support Breaks New Ground

Next-Generation Customer Experience
Three Vendors Introduce Innovate Support for Direct Link to Customer Support from Mobile App Over the past few years we have seen exponential growth in the use of mobile apps…
Elizabeth Herrell
Quarks

Host Analytics – Planning, Reporting and Consolidation

Data to Decisions
Approachable Financial Applications Supported by Strong Data Integration, Reporting, and Graphics One of the growth areas in Enterprise Performance Management (EPM) solutions…
Barry Wilderman
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Mobile Enterprise Management - Sunbelt Rentals Case Study

New C-Suite
How Mobile Phones and Tablets Change Sales Practices and Open Up Opportunities, Both Internally and Externally. In this report, Sunbelt Rentals' Director of Enterprise…
Charles Brett
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Mobile Enterprise Management: Holly Hunt Case Study

New C-Suite
Mobile Devices and Their Mangement Change Business Processes and Attitudes to IT  In this report, Neil Goodrich, Holly Hunt's Director of Business Analytics and Technology,…
Charles Brett
Quarks

What CFOs Need to Know About SaaS and Cloud Integration

Data to Decisions
Answers to Ten Common Questions Innovative CFOs Have Asked Organizations have escalated their adoption of cloud computing and SaaS applications in the past 3 years. As part of…
R Ray Wang
Quarks

Does SAP HANA Change Your Database Strategy For SAP Apps?

Data to Decisions
Both HANA as an architecture and database alternative indicate SAP’s future direction and next-generation approach. Consequently, numerous clients and SAP customers have inquired…
R Ray Wang
Quarks

Weaving Video into the Enterprise Communications Fabric

Future of Work
Preparing Your Organization for Pervasive Personal Video Tablets and smartphones sporting touch ‘n swipe interfaces along with apps that integrate into the enterprise…
E. Brent Kelly
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Market Overview of Cloud ERP: Part I

Tech Optimization
The Differences Between Cloud ERP and Hosted ERP and Why They Matter Market acceptance of cloud applications, otherwise known as software-as-a-service (SaaS), is growing, and…
Frank Scavo
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How to Create the “Wow” Factor in Customer Engagements

Next-Generation Customer Experience
Changing Customer Engagements Demand New Strategy At a time where social media conversations become a major source for customer opinions and purchases, it has become…
Elizabeth Herrell
Quarks

Mobile Apps Transform Customer Service Strategy

Next-Generation Customer Experience
Huge Growth for Smartphones Reshape Support Models The rapid proliferation of mobile apps is forcing companies to take a much closer look at their mobile strategy. Mobile apps…
Elizabeth Herrell