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The Link Between Certification and Partner Profitability

Data to Decisions
How Partner Certification Programs Deliver a Win-Win Trifecta for the Partner, Customer, and Vendor Customers face a deluge of potential service providers who can design,…
R Ray Wang
Quarks

Mobile Apps Live Support Breaks New Ground

Next-Generation Customer Experience
Three Vendors Introduce Innovate Support for Direct Link to Customer Support from Mobile App Over the past few years we have seen exponential growth in the use of mobile apps…
Elizabeth Herrell
Quarks

Host Analytics – Planning, Reporting and Consolidation

Data to Decisions
Approachable Financial Applications Supported by Strong Data Integration, Reporting, and Graphics One of the growth areas in Enterprise Performance Management (EPM) solutions…
Barry Wilderman
Premium Research

Mobile Enterprise Management - Sunbelt Rentals Case Study

New C-Suite
How Mobile Phones and Tablets Change Sales Practices and Open Up Opportunities, Both Internally and Externally. In this report, Sunbelt Rentals' Director of Enterprise…
Charles Brett
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Mobile Enterprise Management: Holly Hunt Case Study

New C-Suite
Mobile Devices and Their Mangement Change Business Processes and Attitudes to IT  In this report, Neil Goodrich, Holly Hunt's Director of Business Analytics and Technology,…
Charles Brett
Quarks

What CFOs Need to Know About SaaS and Cloud Integration

Data to Decisions
Answers to Ten Common Questions Innovative CFOs Have Asked Organizations have escalated their adoption of cloud computing and SaaS applications in the past 3 years. As part of…
R Ray Wang
Quarks

Does SAP HANA Change Your Database Strategy For SAP Apps?

Data to Decisions
Both HANA as an architecture and database alternative indicate SAP’s future direction and next-generation approach. Consequently, numerous clients and SAP customers have inquired…
R Ray Wang
Quarks

Weaving Video into the Enterprise Communications Fabric

Future of Work
Preparing Your Organization for Pervasive Personal Video Tablets and smartphones sporting touch ‘n swipe interfaces along with apps that integrate into the enterprise…
E. Brent Kelly
Premium Research

Market Overview of Cloud ERP: Part I

Tech Optimization
The Differences Between Cloud ERP and Hosted ERP and Why They Matter Market acceptance of cloud applications, otherwise known as software-as-a-service (SaaS), is growing, and…
Frank Scavo
Premium Research

How to Create the “Wow” Factor in Customer Engagements

Next-Generation Customer Experience
Changing Customer Engagements Demand New Strategy At a time where social media conversations become a major source for customer opinions and purchases, it has become…
Elizabeth Herrell
Quarks

Mobile Apps Transform Customer Service Strategy

Next-Generation Customer Experience
Huge Growth for Smartphones Reshape Support Models The rapid proliferation of mobile apps is forcing companies to take a much closer look at their mobile strategy. Mobile apps…
Elizabeth Herrell
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Mobile Enterprise Management - Waka Digital Media Case Study

Tech Optimization
Waka Digital’s COO Discusses Managing Mobile Infrastructure Securely In this report, Waka Digital Media COO Jacob Braun discusses mobility, adoption of mobile devices, and BYOD…
Charles Brett
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Mobile Enterprise Management - SAP Case Study

Tech Optimization
SAP's CIO Discusses Managing Mobile Devices  In this report, SAP CIO Oliver Bussman discusses mobility, adoption of mobile devices, BYOD and ensuring that each of their…
Charles Brett
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Analytic Types, Roles and Skills

Data to Decisions
Why Understanding the Breadth of Analytics is Crucial Using quantitative methods is rapidly becoming not an option for competitive advantage, but rather – at the very least –…
Neil Raden
Quarks

Economics of Cloud Data Control and Access

Tech Optimization
Where Should the IT Department Put Security/Access Control Points for Cloud Data Access?To be able to run operations and applications from the cloud, the non-cloud platforms below…
Alea Fairchild
Quarks

Flying Through Turbulence

New C-Suite
Disturbing Research Shows that Social Media and Unified Communications Will Cause Employee Distraction. How Do Executives Deal With It? While unified communications and social…
E. Brent Kelly
Premium Research

Consolidated CRM Deployments Drive Paths to Modernization

Next-Generation Customer Experience
When and Why on the Path to Customer Centricity for CRM Customers.  With the average CRM deployment nearing the end of their useful life, over 85 percent of line of business…
R Ray Wang