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Quarks

The State of Marketing in 2015

Marketing Transformation
Driving Excellence in Customer Experiences a Top Priority for Executives  This report identifies seven trends influencing the future of marketing, and explains how organizations should prioritize customer experience in the digital age. Constellation's state of…
Dr. Natalie Petouhoff
Quarks

The State of Manufacturing in 2015

Matrix Commerce
Digital Revolutionizes Manufacturing and Brings It Closer to the Consumer The state of manufacturing in 2015 reveals the growing linkage between consumers and producers. This report identifies six trends that will continue to influence manufacturing as digitization…
R Ray Wang, Guy F. Courtin
Premium Research

Insights into the Future of Cloud-Based EHM Solutions

Data to Decisions
How Enterprise Healthcare Management Improves the Health of Enterprises and Their Employees An affordability crisis has created chaos in the employer-provided healthcare market. With $620 billion in employer-paid costs to U.S. healthcare in 2014 and an annual increase that…
R Ray Wang
Quarks

Inside the Future of HCM

Future of Work
The State of Human Capital Management Technology in 2015  This report reveals seven trends influencing the future of HCM. Find out how organizations will manage their most valuable resource: their people. Constellation’s research team delivers its…
Holger Mueller
Premium Research

The Strategic Impact of Mobile Transformation on Business Value

New C-Suite
How to Navigate the Future of Work amid Cultural and Technological Shifts in the Mobile Enterprise The rise of mobile and cloud computing is driving a cultural and technological transformation in which people expect anytime, anywhere access to colleagues, products and…
Alan Lepofsky
Premium Research

How Sales Leaders and Sales Reps Can Create a Social Selling Organization

Future of Work
Convert Average Sales Teams into Top Performers Using Social Networks Sixty-five percent of the most successful salespeople who use social media as part of the selling process believe social media is critical to their success. One study found that 78 percent of salespeople who…
Dr. Natalie Petouhoff
Premium Research

Inside the Nine Cloud Trends Every CxO Needs to Know in 2015

New C-Suite
The State of Cloud in 2015 and Beyond hbspt.cta.load(341263, '795b6e14-7a70-4eca-9d83-1cd6399659bb'); This report looks at the nine most important trends in cloud technology in 2015 and beyond. Cloud computing has morphed from being a simple utility to running a…
Holger Mueller
Quarks

Digital Transformation Services Take Center Stage for 2015

Data to Decisions
The State of Digital Transformation Services Shows the Dawn of a $100.7 Billion Market by 2020  hbspt.cta.load(341263, '01866dda-b1c1-4ac1-96f2-d00bb8782b18'); This state of the state report explores the impact of digital transformation on the services…
R Ray Wang
Premium Research

Why Top Marketers Create Branded Social Networks for Customer Engagement

Marketing Transformation
Marketers Create Social Networks to Deliver Better Engagement and Business Results hbspt.cta.load(341263, '24f4615f-f928-4f6d-9e82-18c9c0ecf5de'); In the business environment that dominated the past few decades, successful marketers helped drive business value…
Dr. Natalie Petouhoff
Quarks

The State of Retail in 2015 and Beyond

Matrix Commerce
Digital Technologies Reshape Retail and Shift Customer-Retailer Relationship  hbspt.cta.load(341263, '97ff7d7e-8be1-4bc4-9317-3537e694c934'); Constellation’s research team delivers its inaugural series on the state of the state. The state of…
Guy F. Courtin
Quarks

The State of Customer Success Management in 2015

Next-Generation Customer Experience
How Next-Generation Customer Experience Is Guiding the Success of Customer Success Management  hbspt.cta.load(341263, 'd56fb617-1732-4c9a-8efa-4e44194259ae'); Customer service and support evolves into customer success management. Customer success management…
Dr. Natalie Petouhoff
Quarks

The State of Collaboration in 2015

New C-Suite
The Future of Collaboration Lies at the Intersection of Social Interaction and Data-Driven Insights hbspt.cta.load(341263, '8253a182-3799-494c-a58d-446878f982d7'); Constellation’s research team delivers its inaugural series on the state of the…
Alan Lepofsky
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The Elements of Business Architecture for Digital Transformation

Data to Decisions
Boardroom Lessons for 2015 Learned from 200 Market Leaders and Fast Followers Constellation has surveyed over 200 CxOs and has identified the top 10 boardroom priorities for 2015. As anticipated, digital transformation has emerged as a significant boardroom topic, and…
R Ray Wang
Quarks

Privacy Enters Adolescence

Data to Decisions
The State of Digital Safety and Privacy in 2015 hbspt.cta.load(341263, 'dd706d0d-2e66-4735-b1fd-b3e8577e7377'); Constellation’s research team delivers its inaugural series on the state of the state. The state of the state explores Digital…
Steve Wilson
Quarks

Opportunities Abound for the Future of Post-Sale Commerce

Data to Decisions
The State of Post Sale Commerce in 2015 hbspt.cta.load(341263, 'ad44648a-dae3-4ac0-a5be-c4e3431190a7'); Constellation’s research team delivers its inaugural series on the state of the state. The state of the state explores the impact of digital…
Guy F. Courtin
Quarks

Boards Prepare Executives for Digital Business and Digital Leadership

New C-Suite
 The State of the Boardroom and CxO in Digital Transformation for 2015  hbspt.cta.load(341263, '2b6b4254-221a-4c3e-9f2e-af0e22df43ff'); Constellation’s research team delivers its inaugural series on the state of the state. The state of…
Andy Mulholland
Quarks

The Future of Supply Chain Shows How Digital Will Transform Business Models

Data to Decisions
The State of Supply Chain Management in 2015 hbspt.cta.load(341263, '0ad8ca28-73af-4e76-a2c4-b8568fbee230'); Constellation’s research team delivers its inaugural series on the state of the state. The state of the state explores the impact of…
Guy F. Courtin
Quarks

The State of Customer Service and Support Evolves in 2015

Marketing Transformation
Customer Service and Support Evolves into Customer Success Management as Top Differentiator  hbspt.cta.load(341263, 'ef08f832-c938-4d55-8b66-c057c3513ebd'); Constellation’s research team delivers its inaugural series on the state of the state…
Dr. Natalie Petouhoff
Premium Research

Ten HR Trends Chief People Officers Need to Know in a Digital Age

Future of Work
How Trends in Human Capital Management (HCM) Will Transform the Employee Journey  Shortages of talent, increased pay, an aging workforce, and increased regulatory scrutiny have driven the increased attention to people. Enterprises now value their workforce more than…
Holger Mueller
Case Study

How Rackspace Creates the Next-Generation Customer Experience

Next-Generation Customer Experience
Case Study: RackspaceUsing Communities to Deliver Exceptional Customer Service and Reduce Agent-Based Interaction  hbspt.cta.load(341263, 'a059f83c-e609-4e4c-a7c6-2b59d7b352e1'); Rackspace chose to implement a global online community powered by…
Dr. Natalie Petouhoff
Quarks

Is Your Supply Chain Ready for the Internet of Things?

Data to Decisions
Understand How Your Supply Chain Can Benefit from Influx of New Data to Prepare for the Internet of Things hbspt.cta.load(341263, 'be5f3a35-b889-4d84-a5cd-6e3df800fde6'); The Internet of Things (IoT) has been called the third Industrial Revolution. The…
Guy F. Courtin
Case Study

How Transforming Purchasing Can Lead to Annual Savings of $128 Million

Tech Optimization
Case Study: University of California Office of the President  Strategic Plan using Collaboration and Reverse Auctioning Shows Business Transformation Enabled by Technology hbspt.cta.load(341263, '1550a21e-6606-4333-af33-970a727341d0');  In…
Andy Mulholland