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Quarks

December 29, 2014

Opportunities Abound for the Future of Post-Sale Commerce

Data to Decisions

The State of Post Sale Commerce in 2015 hbspt.cta.load(341263, 'ad44648a-dae3-4ac0-a5be-c4e3431190a7'); Constellation’s research team delivers its…

Guy F. Courtin

Quarks

December 21, 2014

Boards Prepare Executives for Digital Business and Digital Leadership

New C-Suite

The State of the Boardroom and CxO in Digital Transformation for 2015 hbspt.cta.load(341263, '2b6b4254-221a-4c3e-9f2e-af0e22df43ff'); Constellation’s…

Andy Mulholland

Quarks

December 18, 2014

The Future of Supply Chain Shows How Digital Will Transform Business Models

Data to Decisions

The State of Supply Chain Management in 2015 hbspt.cta.load(341263, '0ad8ca28-73af-4e76-a2c4-b8568fbee230'); Constellation’s research team delivers its…

Guy F. Courtin

Quarks

December 18, 2014

The State of Customer Service and Support Evolves in 2015

Marketing Transformation

Customer Service and Support Evolves into Customer Success Management as Top Differentiator hbspt.cta.load(341263, 'ef08f832-c938-4d55-8b66-c057c3513ebd'); …

Dr. Natalie Petouhoff

Premium Research

December 17, 2014

Ten HR Trends Chief People Officers Need to Know in a Digital Age

Future of Work

How Trends in Human Capital Management (HCM) Will Transform the Employee Journey Shortages of talent, increased pay, an aging workforce, and increased regulatory scrutiny have…

Holger Mueller

Case Study

December 17, 2014

How Rackspace Creates the Next-Generation Customer Experience

Next-Generation Customer Experience

Case Study: RackspaceUsing Communities to Deliver Exceptional Customer Service and Reduce Agent-Based Interaction hbspt.cta.load(341263, 'a059f83c-e609-4e4c-a7c6…

Dr. Natalie Petouhoff

Quarks

December 17, 2014

Is Your Supply Chain Ready for the Internet of Things?

Data to Decisions

Understand How Your Supply Chain Can Benefit from Influx of New Data to Prepare for the Internet of Things hbspt.cta.load(341263, 'be5f3a35-b889-4d84-a5cd…

Guy F. Courtin

Case Study

December 16, 2014

How Transforming Purchasing Can Lead to Annual Savings of $128 Million

Tech Optimization

Case Study: University of California Office of the President Strategic Plan using Collaboration and Reverse Auctioning Shows Business Transformation Enabled by Technology …

Andy Mulholland

Quarks

December 10, 2014

Inside the First Industry-Specific Mobile Apps by the IBM MobileFirst for Apple iOS Partnership

Data to Decisions

New Industry Apps Demonstrate Proficiency of Third-Generation Enterprise Mobile Apps hbspt.cta.load(341263, 'e419bdea-6114-45c4-a501-de97acfe62d6'); On…

R Ray Wang

Case Study

December 05, 2014

How Open Source and Mobility Can Drive Competitive Advantage in Matrix Commerce

New C-Suite

Case Study: tradeMONSTERTMTradeMONSTERTM Brings Consumers the Power of Always-On, Anywhere Access to Trading hbspt.cta.load(341263, '43e5cb31-54f7-4e83-aaa1…

Guy F. Courtin

Open Research

November 26, 2014

Executive Brief: Can Brands Keep Their Promise?

Marketing Transformation

Can brands keep their promise? Yes, but only if the organization keeps up with the pace of change presented by digital disruption. This executive brief provides guidance about…

Dr. Natalie Petouhoff

Premium Research

November 19, 2014

Strategic Opportunities for the Chief Information Security Officer in a Digital Age

Data to Decisions

Exploring the Shift from Information Security to Digital Competitiveness hbspt.cta.load(341263, 'df071bcf-9373-4dca-bece-78d9af1b0c02'); Information is…

Steve Wilson

Quarks

November 05, 2014

Five Approaches to Drive Customer Loyalty in a Digital World

Marketing Transformation

How to Deliver Right-Time Engagement for Long-Term Advocacy and Lifetime Value hbspt.cta.load(341263, 'ef87ae7d-096d-4fa4-9a1c-d6a79ee25ef3'); Marketers…

Dr. Natalie Petouhoff

Case Study

October 12, 2014

Integration and Control Pay Off in HCM Implementation

Future of Work

Case Study: Kronos on-premisesHow Moving from a Service Bureau to an On-Premises Solution Improves People Practices hbspt.cta.load(341263, '802bf16b-f035-47fd-9107…

Holger Mueller

Premium Research

October 01, 2014

What Buyers Need to Know about Fundamental Changes in the System Integration Landscape

Data to Decisions

The Enterprise Technology Buyer's Guide to Changes in the Systems Integrator LandscapeIncluded: Services Strategy Grid, a tool to evaluate vendor performance in a range of…

Holger Mueller

Case Study

September 24, 2014

Cloud-Based HCM Replaces Homemade Solution

Future of Work

Case Study: FinancialForce hbspt.cta.load(341263, 'e208b6fc-cd2d-458a-a068-58adb0dc4dc8'); Fast-growing cloud-based consulting firm Bluewolf chose…

Holger Mueller

Case Study

September 22, 2014

How Microsoft Dynamics CRM Improves Productivity at Trek Bicycle

Matrix Commerce

This case study details how Trek Bicycles improved customer experience by centralizing its diffuse sales and customer data with Microsoft Dynamics CRM. hbspt.cta…

Dr. Natalie Petouhoff

Premium Research

August 28, 2014

FIDO Alliance Update: Identity Management Implications for a World of Digital Business

Digital Safety, Privacy & Cybersecurity

The Go-To Standards Body for Identity Management Protocols Sees First Products Released hbspt.cta.load(341263, 'fae0e0d6-b71e-4059-983d-a2a7eaadb7f3'); …

Steve Wilson

Premium Research

July 30, 2014

The Customer View on Oracle Sales Cloud

Future of Work

Early Adopter Experience Demonstrates Growing Traction in Oracle’s Customer Base hbspt.cta.load(341263, '928aec77-79b6-495a-aa30-35c80750f4c9'); Oracle…

R Ray Wang

Case Study

July 29, 2014

Why Moving from Service Bureau to Owning Software Has Advantages

Future of Work

Why Moving from Service Bureau to Owning Software Has Advantages hbspt.cta.load(341263, 'f70a42a0-3a32-427b-96b0-2c0641ec186f'); Presbyterian Homes is a…

Holger Mueller

Case Study

July 04, 2014

System Consolidation in the Cloud Enables Rapid Growth

Data to Decisions

Fast-Growing Metal Finishing Company Puts HR System in the Cloud hbspt.cta.load(341263, '09cc381c-fe25-4e76-bbb5-a3687b97c8ba'); Pioneer Metal Finishing…

Holger Mueller

Premium Research

June 30, 2014

Why You Need Cloud Integration in an Era of Digital Transformation

New C-Suite

A Primer for Business and Technology Leaders hbspt.cta.load(341263, '938da6fe-4530-4b51-90b7-464473220180'); Cloud integration has become a foundational…

R Ray Wang

Case Study

June 24, 2014

New Belgium Brewing Creates Great Customer Experiences Using Microsoft Dynamics

Data to Decisions

Matching Culture Goals with Technology Produces a Profitable Customer- and Employee-Centric Business hbspt.cta.load(341263, 'ad59985e-eb1a-4de2-a81f-cd331452fcf5')…

Dr. Natalie Petouhoff

Case Study

June 20, 2014

Delta Uses Microsoft to Transform Flight Operations and the Customer Experience

Future of Work

Pilots’ Electronic Tablets Reduce Fuel Costs, Emissions and Increase Customers’ Safety hbspt.cta.load(341263, '11f42ae4-b5d6-4017-8094-0c495f800b77'); In…

Dr. Natalie Petouhoff