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The Board

Enterprise Technology Intelligence Monthly Update: March 2026

Board Strategy
This month’s thread: the economic and operating model shift from AI as “capability” to AI as “execution” and what that does to software spend, governance, and workforce planning.
Esteban Kolsky
Customer Story

Anthropic vs. SaaS: A Nuanced View

Data to Decisions
Anthropic is a) a software-as-a-service (SaaS) killer, b) a disruptor of multiple industries with its Claude large language model (LLM) and the agentic apps built around it, c) an…
Larry Dignan
Customer Story

SaaS Under the Microscope: How To Evaluate Your Vendor

Data to Decisions
Software-as-a-service (SaaS) companies are being repriced, reevaluated, and rethought as analysts, investors, and customers wonder how artificial intelligence (AI) agents will…
Larry Dignan
Customer Story

ZohoDay 2026: Emerging Themes To Watch

Data to Decisions
ZohoDay 2026 in February featured dozens of takeaways and insights from an enterprise software company that has historically been disruptive and offers great value for the money…
Larry Dignan
Trends

Why the Next AI Wave Is About Process, Not Models, Part 1

Data to Decisions
Enterprise artificial intelligence (AI) adoption has reached an inflection point. Building on years of data modernization investments, most organizations can now deploy models,…
Michael Ni
Big Idea

Five Ways Intelligent Revenue Platforms Optimize GTM Efforts

Revenue & Growth Effectiveness
As agentic AI and other technological innovations make it easier to integrate data and implement RI tools, growth leaders must begin using these tools not just as stand-alone…
Martin Schneider
Open Research

Constellation Research's CXO Confidence Survey

Data to Decisions
  Constellation Research’s 2025 CxO Confidence Survey examines enterprise sentiment among senior decision-makers navigating a landscape defined by complexity and cautious…
R Ray Wang, Hannah Mason
Open Research

Constellation Research's 2025 AI Survey

Data to Decisions
  Artificial intelligence (AI) has shifted from experimentation to execution. Nearly all respondents (95%) to Constellation’s 2025 AI Survey report actively using AI…
R Ray Wang, Hannah Mason
CR Pulse

Contact Centers Find a Voice in the AI Era

Marketing Transformation
Market Description The contact center is an exceptional example of the subtle but critical difference between a bulwark and a vanguard. A bulwark is the defensive core—a…
Liz Miller
CR Pulse

Sales Force Automation: Salesforce

Matrix Commerce
Market Description Sales force automation (SFA) solutions focus on documenting and addressing the entirety of the sales process—automating and recording the specific stages,…
Martin Schneider
CR Pulse

Sales Force Automation: SAP

Matrix Commerce
Market Description Sales force automation (SFA) solutions focus on documenting and addressing the entirety of the sales process—automating and recording the specific stages,…
Martin Schneider