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FIDO Update Q3 2016: Growth on All Fronts

Digital Safety, Privacy & Cybersecurity
The FIDO Alliance is the most important Identity Management (IdM) consortium in an industry that has seen many associations over many years. Comprising e-commerce and payments super-powers, IdM vendors, most SIM suppliers, solutions providers, and many household names in…
Steve Wilson
Case Study

Cisco Systems: Providing Technology and Education to People in Need

Future of Work
How a Technology Giant Goes Beyond Business to Improve the Lives of People Globally  When you think about the world’s largest technology companies, some of the first things that come to mind are probably computers, data centers, digital storage, network…
Alan Lepofsky
Case Study

Using the Right Development Tool Improves Customer Satisfaction

Future of Work
Case Study: Zudy and Brooks Brothers When America's oldest retailer was looking for an in-store software solution for alterations management, clienteling, and made-to-measure orders, standard software did not make the cut. Brooks Brothers selected Zudy Vinyl platform to build…
Holger Mueller
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Behind the Innovations in SAP S/4HANA Finance Cloud

New C-Suite
Constellation’s Series on Innovation in Financial Management Applications in the Cloud This report reviews the latest offering in financial management applications in the cloud and related Enterprise Resource Planning (ERP) trends. Chief Financial Officers…
R Ray Wang
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Inside Oracle Adaptive Intelligent Apps

Data to Decisions
A Look at Oracle’s “AI” Use Cases, Strengths and Challenges and When to Expect Which Apps The introduction of Oracle Adaptive Intelligent Apps was among the most significant of the many announcements at Oracle OpenWorld…
Doug Henschen
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How to Secure Blockchain Technologies

Digital Safety, Privacy & Cybersecurity
Bitcoin Blockchain’s Simple Security Model Evolves Rapidly for More Complex Use Cases This report identifies the rapidly evolving security measures (including permissions, encryption, hardware security processors, and application security) needed…
Steve Wilson
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Sales by Design, Not by Challenge

Next-Generation Customer Experience
Win through Empathy, Co-Innovation, and Co-Creation with Customers  In this digital age, business-to-business (B2B) buyers have more access to information about their potential suppliers than ever before. As a result, buyers engage with suppliers much later in the…
Cindy Zhou
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How to Conduct Effective Blockchain R&D

Digital Safety, Privacy & Cybersecurity
Early Blockchain Adopters Must Be Aware of the Pitfalls and Conduct R&D with Care  This report explains how to ensure blockchain research and development (R&D) produces secure and effective Distributed Ledger Technologies (DLTs). A previous Constellation Research…
Steve Wilson
Case Study

Next-Generation Cloud Communications and Collaboration Tools

Next-Generation Customer Experience
Case Studies: Dialpad with Vivint Solar and A Global Communication Solutions and Services Company Gaining Value from Cloud-Based Technology and Enabling Collaboration Inside and Outside the Business  Two companies, Vivint…
Dr. Natalie Petouhoff
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Delivering Customer Experience to Millennials – A Survival Guide

Marketing Transformation
How to Use Customer Experience to Turn Millennials into Brand Advocates In 2016, the Millennial Generation surpassed Baby Boomers as the nation’s largest living generation, according to the U.S. Census Bureau. Millennials, those ages 18 to 34 in 2015,…
Dr. Natalie Petouhoff
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The Cloud Comes into the Private Data Center

Data to Decisions
Oracle ZS5 Brings Cloud Scale and Best Practices into On-Premises Data Centers Data storage in a next generation apps world is experiencing a renaissance, even though storage is a commoditized and well-understood function in enterprise computing. Despite lower costs, data…
Holger Mueller
Case Study

Using the Right Solution to Propel Digital Transformation

Data to Decisions
Case Study: Zudy and Tri-State-Based Pharmaceutical CompanyHow Zudy Reset Expectations and Boosted Productivity with a Powerful No-Code Rapid Application Development PlatformA leading pharmaceutical company, using standard enterprise software applications, struggled with meeting…
Holger Mueller
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Microsoft Acquires LinkedIn, Shaping the Future of Work

Marketing Transformation
How Microsoft’s Most Expensive Acquisition Can Improve the Way People Work Microsoft turned heads in June 2016 when it announced its $26 billion purchase of online networking company LinkedIn, the software giant’s most expensive…
Steve Wilson, Cindy Zhou, Alan Lepofsky
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Demystifying The Secrets of Global Human Resources

Future of Work
Empower Employees on a Global Scale with Next-Generation Global HR Applications  This report examines how global organizations should utilize Next Generation Global HR applications to drive enterprise agility. Topics covered in this report:Globalization drives…
Holger Mueller
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Infor Partners with Clients to Deliver on Digital Transformation

Data to Decisions
Software Vendors and Services Providers Shift Value from Products and Services to Outcomes The convergence of software vendors and services providers foreshadows the challenges organizations face in the selection of digital transformation solutions. The lack of pre-packaged…
R Ray Wang
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The Economic Imperative of ROI for Social Customer Care

Data to Decisions
How to Calculate the ROI of Social Customer CareBusinesses today are more customer-driven than ever. With the ubiquity of the internet, social media, and mobile devices, it is easier for customers to research products and services and get opinions from friends and peers…
Dr. Natalie Petouhoff
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Seven Steps to Successful Leadership in Digital Customer Experience

Next-Generation Customer Experience
Understanding the Human Element in Digital Transformation Initiatives Delivering a seamless and successful customer experience (CX) means that many things in an organization need to change. It may mean moving software to the cloud, becoming more customer- focused, using new…
Dr. Natalie Petouhoff
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Democratize Big Data: How to Bring Order and Accessibility to Data Lakes

Data to Decisions
Success Depends on Adequate Governance, Cataloging and Hands-On Access to Data in Hadoop This report explores key trends in the popularization of Hadoop and strategies being employed to manage data lakes and make them more accessible. Companies have embraced the concept of…
Doug Henschen
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The Business Imperative of Optimizing Digital Customer Experience

Data to Decisions
Determining the Maturity of Initiatives for Performance Management of Digital Customer Experience  Customer experience is a top priority as businesses seek growth in highly competitive markets. Driven by the Consumerization of IT (CoIT), a new generation of heightened…
Dr. Natalie Petouhoff
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Workday Release 26 Beefs Up Cloud Software for Financial Management

New C-Suite
Constellation’s Series on Innovation in Cloud Financial Management Applications  This report reviews the latest offering in financial management applications in the cloud and related Enterprise Resource Planning (ERP) trends. Chief Financial Officers …
R Ray Wang
Case Study

How Elaine Turner® Used Cloud Services from Oracle to Transform Customer Experience

Next-Generation Customer Experience
Case Study: Oracle and Elaine Turner®Expanding the Brand While Delivering a High-Touch, Unique Identity with Curated Customer Experiences  Elaine Turner®, a mid-sized women’s fashion and accessories retailer, looked to improve…
Dr. Natalie Petouhoff
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The Future of Work on Digitally Proficient Teams

Future of Work
The New Cultural and Technical Skills Required for Working on Digital Teams  Not long ago, many employees’ resumes included their typing speed and skills such as "proficient with word processing and spreadsheets.” But a very…
Alan Lepofsky
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The Algorithm of You: How IoT Transforms Customer Experience

Data to Decisions
Using the Internet of Things to Boost Revenue and Deliver a Brand’s Personalized Promise  The Internet of Things (IoT) promises to revolutionize the way business is run and to create differentiated customer experiences. IoT allows for the processing…
R Ray Wang, Dr. Natalie Petouhoff
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HOLMES Puts Wipro in the Forefront of Cognitive Computing

Data to Decisions
Product Overview: Wipro HOLMESWipro HOLMES Delivers Next-Generation Services Built on Cognitive Computing Capabilities Wipro is an information technology, consulting, and outsourcing firm serving more than 900 clients from the Fortune 1000. Wipro operates in more than 175…
R Ray Wang