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Inclusion Layer Products Enter the Market

Future of Work
New Class of Software Promises to Create Better Apps and Reduce Maintenance Download the report snapshotExtending enterprise systems into mass market devices such as cell phones,…
J. Bruce Daley
Premium Research

Mobile ROI: Early Adopters Show Massive Advantages with Mobile

Data to Decisions
Market Leaders and Fast Followers See Real ROI with Mobile InitiativesDownload the report snapshotMobility provides a competitive advantage to organizations that have incorporated…
R Ray Wang
Quarks

Six Things to Watch about Workday

New C-Suite
Despite Workday's Hard Won Success, Customers and Prospects Should Still Ask these Tough Questions hbspt.cta.load(341263, '0a603d03-348b-48a9-b0a6-50bebbd4e47e'); …
Holger Mueller
Case Study

Five Years in the Cloud with Workday

New C-Suite
Best Practices from Two Early Cloud HCM Pioneers: Chiquita Brands and McKee FoodsChiquita Brands and McKee Foods were early pioneers in the cloud. Both organizations faced similar…
R Ray Wang
Quarks

Salesforce.com Introduces Salesforce Identity

Future of Work
From multiple points of view, Constellation’s analysts weigh in on salesforce.com’s October 15, 2013 entrance into the identity market. Steve Wilson provides a view from identity…
Steve Wilson, Holger Mueller, J. Bruce Daley, Alan Lepofsky
Premium Research

Better Leads, Better Results

Future of Work
Strengthening the Marketing-Sales InterlockDownload the report snapshotToday's marketing and sales organizations are vastly different than they were even two or three years ago…
Gavin Heaton
Premium Research

The Consumerization of Identity

Future of Work
Social Logons Will Blend Personal and Work Spaces, Ushering in a New Era of Hybrid Identity hbspt.cta.load(341263, '7ad15cfa-0d51-478b-a13b-82531492350a'); …
Steve Wilson
Quarks

Why Speech Analytics Improve Customer Care

Next-Generation Customer Experience
Gain Valuable Insight into What Customers Are Really Saying to Improve Call Center PerformanceCustomer support organizations often lack accurate information on what their…
Elizabeth Herrell
Premium Research

The State of Siebel in the 2013 Market

Future of Work
Different Strategies for Moving Ahead with Siebel Implementations and Methods to Assess Your CareerDownload the report snapshotAt a philosophical level, all software is an attempt…
J. Bruce Daley
Premium Research

Seeing the Good, the Bad and the Ugly in Legacy Applications

Future of Work
How to Attack or Defend an Installed Base by Understanding How to Qualify the Success of Legacy ApplicationsDownload the report snapshotOn Day One of a new fiscal year, most of…
J. Bruce Daley
Premium Research

SaaS Adoption Trends and Customer Experience

New C-Suite
As Software-as-a-Service Gains Market Share, Buyers Must Follow Best Practices in Evaluating and Contracting with SaaS ProvidersDownload the report snapshotThe SaaS model of…
Frank Scavo
Premium Research

Cloud Customer Service Delivers High Value

Next-Generation Customer Experience
Cloud Next-Generation Customer Support Offers Speed, Flexibility and ScalabilityDownload the report snapshotCloud customer support is a rapidly growing option for brands that seek…
Elizabeth Herrell
Quarks

Why Blended Channel Support Increases Self- Service Usage

New C-Suite
Integrated Knowledge Management Is Essential for Supporting Converged Customer ExperienceThe road to converting customers to use self-service on the Web or their mobile devices…
Elizabeth Herrell
Quarks

Nine Cloud IaaS Trends for 2014 and Beyond

New C-Suite
An Overview of IaaS Trends That are Here to StayConstellation Research identifies the latest trends in the Internet-as-a-Service (IaaS) market that affect services-consuming…
Holger Mueller
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The Cloud Changes Everything

New C-Suite
[NEWS ANALYSIS] Why Oracle’s Alliances with Microsoft, Salesforce.com and NetSuite Will Change the MarketDownload report snapshotOracle’s release of version 12c of its database…
Holger Mueller