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An In-Depth Analysis of Salesforce1 – Better Packaging or New Offering?

Future of Work
Constellation Analysts Provide Perspectives on Salesforce1 from CRM, PaaS, and Social Angles At Dreamforce 2013 in November, Salesforce.com introduced Salesforce1, a new development platform for the next generation of Salesforce.com applications. Whether by coincidence or by…
Holger Mueller, J. Bruce Daley, Alan Lepofsky
Quarks

Turbocharging Sales with Better Leads and Next- Generation SFA

Next-Generation Customer Experience
Moving beyond Traditional Salesforce Automation hbspt.cta.load(341263, 'daee2f42-2dac-449c-bef3-df83914cbf0f'); Traditionally, marketing and sales organizations often have worked in silos. Studies have shown that such lack of alignment results in…
R Ray Wang
Premium Research

The Evolving Role of the CIO in an Era of Digital Disruption

New C-Suite
Insights from Constellation's Annual Next-Generation CIO Survey hbspt.cta.load(341263, '07a339d5-42a2-4b1d-8ae5-dfcd7dbdfecd'); Constellation shares with its clients the fourth annual survey of CIOs. The 2014 survey included interviews with 119…
R Ray Wang
Quarks

A Framework for System Integrator Selection in 2014

Tech Optimization
How Technology Disruptions Affect Your System Integrator SelectionDownload the Quark snapshotThe way in which organizations select, implement and use enterprise applications is fundamentally changing. In fact, the only known constant is that the approach will never be the same…
Holger Mueller
Quarks

Yubico: Digital Keys Come of Age

Digital Safety, Privacy & Cybersecurity
Game-Changing Two-Factor Authentication: The Long-Awaited Driverless, Readerless Chip KeyYubico has developed the world’s first driverless USB security key, which works out of the box with many computers without needing to install special software. The “YubiKey&rdquo…
Steve Wilson
Quarks

Update on the FIDO Alliance

Digital Safety, Privacy & Cybersecurity
“Fast IDentity Online” Is the Go-To Standards Alliance in Protocols for Modern Identity ManagementAn update of the original "The FIDO Alliance" QuarkThe FIDO Alliance – for Fast IDentity Online – is a fresh, fast growing consortium of security…
Steve Wilson
Premium Research

Constellation's 2014 Outlook on Dominating Digital Business Disruption

Data to Decisions
Making Sense of the Digital Business Disruption Trends Through the Lens of a Futurist Framework hbspt.cta.load(341263, 'cb168ebe-5030-49fa-b0a8-d165d034e238'); Watch the webinar The beginning of a new year brings trends and predictions about the future…
R Ray Wang
Case Study

How Time Warner Cable Uses aMind to Modernize and Mobilize Its Siebel Investment

Next-Generation Customer Experience
Inclusion Layer Technology Employed to Overcome Legacy Billing System and Improve CompetitivenessCase study examines how Time Warner Cable uses aMind Solutions to improve its Oracle Siebel investment by offsetting the limits of legacy billing and improving competitiveness…
J. Bruce Daley
Quarks

The Pathway to Digital Business amid Consumerization of Tech

New C-Suite
Why Tension Between Line of Business and IT Will Lead to a New Enterprise PlatformDownload the Quark snapshotCIOs are rightly concerned about “innovative” pilot projects using new technologies occurring away from, and even hidden from, Enterprise IT. They fear for…
Andy Mulholland
Quarks

Why Cloud Geography Matters in a Post-Snowden/NSA Era

Future of Work
Getting to Know Your Cloud Provider’s Jurisdiction Is More Important than Ever hbspt.cta.load(341263, 'b1ec6d2f-5346-4e2c-a0e3-ee546e85fdb4'); The National Security Agency (NSA) surveillance affair has dominated recent thinking among chief…
Steve Wilson
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Stopping the SAP Contract Negotiations Madness

Tech Optimization
Secrets to Crafting a Win-Win Relationship in the SAP Ownership ExperienceThis report is available exclusively through the Ireland/UK SAP Users Group. Request More InformationMany organizations find that their foundational Enterprise Resource Planning (ERP) system now plays a…
R Ray Wang
Quarks

The FIDO Alliance

Digital Safety, Privacy & Cybersecurity
"Fast Identity Online" Is the Go-­To Standards Alliance in Protocols for Modern Identity Management hbspt.cta.load(341263, '3f8a5d69-e17b-46f1-9c97-b07669d97d90'); The FIDO Alliance – for Fast IDentity Online – is a fresh, fast…
Steve Wilson
Quarks

Improve Business Results with Customer Feedback

Next-Generation Customer Experience
Transform the Voice of the Customer into Positive ActionDownload the report snapshotSurveys   are   pervasive,   occurring   across   all   customer   channels.      Brands   collect   huge   amounts  of &nbsp…
Elizabeth Herrell
Quarks

Online Communities Offer Amazing Customer Care

Next-Generation Customer Experience
Online Communities are a Fast-Growing Strategic Tool for Promoting Customer EngagementDownload the Quark snapshotThis Trends Quark explains how innovative companies implement social communities to meet the demands of their customers' quickly evolving service needs. This…
Elizabeth Herrell
Quarks

Salesforce Chatter: The Collaborative Foundation of Salesforce1

Future of Work
A Look at Salesforce Chatter and the Salesforce1 Platform from Dreamforce 2013 and BeyondDownload the Quark SnapshotOver the last three years, Salesforce.com has evolved its overall marketing message from “Social Enterprise” to “Become a Customer Company”…
Alan Lepofsky
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Inclusion Layer Products Enter the Market

Future of Work
New Class of Software Promises to Create Better Apps and Reduce Maintenance Download the report snapshotExtending enterprise systems into mass market devices such as cell phones, tablets and laptops holds considerable promise to increase user satisfaction, lower costs and…
J. Bruce Daley
Premium Research

Mobile ROI: Early Adopters Show Massive Advantages with Mobile

Data to Decisions
Market Leaders and Fast Followers See Real ROI with Mobile InitiativesDownload the report snapshotMobility provides a competitive advantage to organizations that have incorporated and embedded it into business processes. More than just another channel, mobility has earned its…
R Ray Wang
Quarks

Six Things to Watch about Workday

New C-Suite
Despite Workday's Hard Won Success, Customers and Prospects Should Still Ask these Tough Questions hbspt.cta.load(341263, '0a603d03-348b-48a9-b0a6-50bebbd4e47e'); Workday is a picture book success story. Founded in 2005 by Dave Duffield and Aneel…
Holger Mueller
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The Untold Stories behind the Traction in Oracle Fusion HCM Adoption

New C-Suite
Six Representative Customers in Recent Oracle Fusion HCM ImplementationsDownload the report snapshotOrganizations  are  now  at  the  beginning  of  a  20-­year  replacement  cycle  for  human  capital  …
Holger Mueller
Case Study

Five Years in the Cloud with Workday

New C-Suite
Best Practices from Two Early Cloud HCM Pioneers: Chiquita Brands and McKee FoodsChiquita Brands and McKee Foods were early pioneers in the cloud. Both organizations faced similar challenges in upgrading existing human resources (HR) technologies amid a changing economic climate…
R Ray Wang
Premium Research

Demystifying Social Business: Optimizing the Campaign to Lead Process (Marketing)

New C-Suite
Pragmatic Advice on How to Get Started in Your Social Business InitiativesDownload the report snapshotSocial business initiatives have gained acceptance as a key driver in business innovation. Since 2010, organizations have experimented and successfully deployed social business…
R Ray Wang
Quarks

Salesforce.com Introduces Salesforce Identity

Future of Work
From multiple points of view, Constellation’s analysts weigh in on salesforce.com’s October 15, 2013 entrance into the identity market. Steve Wilson provides a view from identity and security. Bruce Daley assesses the announcement from Customer Relationship…
Steve Wilson, Holger Mueller, J. Bruce Daley, Alan Lepofsky
Premium Research

Better Leads, Better Results

Future of Work
Strengthening the Marketing-Sales InterlockDownload the report snapshotToday's marketing and sales organizations are vastly different than they were even two or three years ago. The global financial crisis created ongoing impacts and the rise of digital and social media led…
Gavin Heaton