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The Foundational Elements for the Internet of Things (IoT)

Data to Decisions
Defining and setting the primers for IoT, gaining business value, from real-time data events This report offers a comprehensive primer of the IoT market, providing a solid foundation for companies to fully understand the definition and foundational technology of IoT. To…
Andy Mulholland
Case Study

How Performance Drives Savings in Cloud-Based Hadoop Deployments

Data to Decisions
Case Study: MarketShare and Altiscale MarketShare Switches to a Performance-Oriented Hadoop Service to Meet Client Demands and Cut Costs MarketShare, a unit of Neustar, provides predictive analytics and attribution services to help chief marketing officers (CMOs) and…
Doug Henschen
Case Study

Cutting Healthcare Costs by Turning Employees into Informed Consumers

Data to Decisions
Case Study: Steel Dynamics and Castlight Health Manufacturer Shares Savings by Arming Employees with Data on Healthcare Provider Quality and Costs What company hasn’t been hard hit by unrelenting cost increases for healthcare benefits? Tired of just…
Doug Henschen
Quarks

Kronos Updates Give a Nod to Larger Human Resources Tech Trends

Future of Work
Kronos Revamps User Interface and Taps Big Data for Workforce Apps Kronos gave its Workforce Ready Human Resources (HR) suite a visual overhaul and added a new tool called Workforce Auditor, which uses Big Data to spot behavioral anomalies among groups of employees. The…
Chris Kanaracus
Quarks

FIDO Update: The Identity Management Consortium Sets the Standard

New C-Suite
The Leading Identity Management Alliance Puts Its Specifications into a Free, Open Standards Process The FIDO Alliance is the most important Identity Management (IdM) consortium in an industry that has seen many associations over many years. Comprising technology vendors,…
Steve Wilson
Quarks

What Retail CXOs Need to Do to Thrive in a Digital World

Data to Decisions
As E-Commerce Redefines Retailing, Customer Expectations Grow, While Brick and Mortar Evolves to Meet New Demands  E-commerce continues to command the spotlight and the headlines. The king of e- commerce – Amazon – recently surpassed…
Guy F. Courtin
Quarks

Five Trends Shifting Power to Retail Consumers

Data to Decisions
Digitally Empowered Customers Transform the Retail Experience   Retail is going through a tremendous shift driven in large part by the digital revolution. While there are multiple areas in the retail space that are being affected and changed, the one main underlying…
Guy F. Courtin
Premium Research

Cloud-Based Performance Management: Why the Digital Era Demands Agile Planning

Data to Decisions
Market Overview: Corporate Performance Management (CPM)Cloud-Based Performance Management Is a Difference Maker in Disruptive Times  These are disruptive times. Companies not busy innovating are likely doing their best to fend off new competitors. When theyâ&#128…
Doug Henschen
Vendor Profile

Oracle Storage Cloud Service: Benefits of Integrated Stack Begin to Pay Off

Data to Decisions
Vendor Profile: Oracle Storage Cloud Head to Head with Amazon, Oracle Shows Its Intent to Compete on All Fronts, Including Pricing With almost four decades of serving enterprises with software and hardware offerings, Oracle plays a significant role in helping…
R Ray Wang, Holger Mueller
Case Study

A Social Match Made for Effective Digital Engagement

Data to Decisions
Case Study: Eharmony and HootsuiteHow eHarmony Improved Clickthrough Rates and Engagement Using Hootsuite in Social Channels Los Angeles-based online match-making service, eHarmony, sought to build upon its successful investment in branding and awareness campaigns. The…
R Ray Wang
Quarks

IBM Buys The Weather Company, Advancing Its Insight Economy Strategy

Data to Decisions
Weather and Location as Context Attributes That Drive Insight Economies, IoT Business Models, and the Future of IBM On October 28, 2015, IBM announced its intent to acquire privately held, Atlanta, Georgia- based The Weather Company. The deal, with an estimated value…
R Ray Wang
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Should the Chief Marketing Officer Oversee the Whole Customer Experience?

Data to Decisions
The Risks and Rewards of Leading an Organization to Deliver Superb Experiences that Keep Brand Promises  The shift to digital marketing, electronic commerce, and social media and mobile interactions continues to bring a massive transformation to how brands and…
Dr. Natalie Petouhoff
Premium Research

Cloud-Based Performance Management: Inside Anaplan

Data to Decisions
Cloud-Based CPM Supports Agile Planning for Digital Businesses  These are disruptive times. Companies not busy innovating are likely doing their best to fend off new competitors. When they’re trying to innovate or respond to change, they need…
Doug Henschen
Premium Research

Cloud-Based Performance Management: Inside Host Analytics

Data to Decisions
Cloud-Based CPM Supports Agile Planning for Fast-Growing Digital BusinessesThese are disruptive times. Companies not busy innovating are likely doing their best to fend off new competitors. When they’re trying to innovate or respond to change, they need…
Doug Henschen
Premium Research

Cloud-Based Performance Management: Inside Adaptive Insights

Data to Decisions
Cloud-Based CPM Supports Agile Planning for Fast- Growing Digital Businesses These are disruptive times. Companies not busy innovating are likely doing their best to fend off new competitors. When they’re trying to innovate or respond to change, they need…
Doug Henschen
Premium Research

Rationing Identity on the Internet of Things

Data to Decisions
Controlling the Flow of Personal Information in a World of Superconnectivity and Data-Driven Services The typical response to problems like identity fraud and cybercrime has been to pile on more identity. People on the Internet have too much identity now! Too much…
Steve Wilson
Vendor Profile

Bluenose: Customer Success Management for a Post-Sale, On-Demand, Attention Economy

Next-Generation Customer Experience
Vendor Profile: Bluenose Understanding Which Customer Success Management Approach Fits Best Bluenose Analytics offers a customer success platform that allows SaaS business to manage customers with complete visibility, a robust early warning system, and built-in playbooks…
Dr. Natalie Petouhoff
Quarks

The After-Sales Supply Chain: New Tools for Customer Experience

Data to Decisions
B2B and B2C Firms Must Emphasize Post-Sales Servicing of Customers in the Digital Economy Post-sale relationship management a growing factor in customer retention Relationships with customers often extend beyond the transaction. In both business-to-business …
Guy F. Courtin
Case Study

HCM Best Practices Prepare Bank for Utilization of "True" Analytics

Data to Decisions
Case Study: INTRUST Bank & Ultimate UltiPro HCM Transformation Prepares INTRUST Bank for “True” Analytics INTRUST Bank is the largest privately held financial institution in Kansas. In 2008, INTRUST decided to consolidate…
Holger Mueller
Vendor Profile

Totango: Customer Success Management for a Post-Sale, On-Demand, Attention Economy

Next-Generation Customer Experience
Vendor Profile: Totango Understanding Which Customer Success Management Approach Fits Best Totango, a vendor of cloud software for Customer Success Management (CSM). With subscription and recurring revenue models on the rise in software, Totango helps clients improve…
Dr. Natalie Petouhoff
Case Study

How a Disrupter in the Wine Business Leads with Thoughtful Innovation

Matrix Commerce
Case Study: Netsuite Free Flow Wines' Distribution Model is Disrupting the Wine IndustryFree Flow Wines introduced a new distribution model that is helping it gain market share in the highly regulated wine business. Its innovation – wine packaged in kegs …
Guy F. Courtin
Vendor Profile

ServiceSource: Customer Success Management for a Post-Sale, On-Demand, Attention Economy

Next-Generation Customer Experience
Vendor Profile: ServiceSource® Understanding Which Customer Success Management Approach Fits Best ServiceSource® provides B2B companies with technology- enabled services, cloud software and best-practice processes to improve customer success,…
Dr. Natalie Petouhoff
Vendor Profile

Gainsight: Customer Success Management for a Post-Sale, On-Demand, Attention Economy

Next-Generation Customer Experience
Vendor Profile: Gainsight Understanding Which Customer Success Management Approach Fits Best Gainsight is one of the leading vendors of Customer Success Management (CSM) software. Gainsight helps businesses grow faster by reducing customer churn, increasing upsell…
Dr. Natalie Petouhoff