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Quarks

Succeeding in the New Consumerverse

Marketing Transformation
Trends and Opportunities for Digital BusinessConstellation Research often takes a fresh look at the trends affecting digital transformation and the world of business. Rather than…
Gavin Heaton
Quarks

Behind the ROI of Deploying SAP HANA

Data to Decisions
A Brief Analysis of the Four Components of Customer Success on the SAP HANA PlatformSAP’s HANA platform has reached a level of product maturity that calls for a look at the next…
Holger Mueller
Quarks

Are You Ready? Video Customer Service Is Here

Next-Generation Customer Experience
Video Is Gaining Traction as an Effective Service Channel for Customer EngagementMulti-channel customer support is expanding to include video transactions that provide a deeper…
Elizabeth Herrell
Quarks

IBM Watson Breaks New Ground for Service

Next-Generation Customer Experience
IBM Watson Engagement Advisor Brings Supercomputing Power to Customer SupportIBM Watson Engagement Advisor redefines the delivery of customer service. This new supercomputer…
Elizabeth Herrell
Premium Research

Compelling Investments for Extraordinary Service

Next-Generation Customer Experience
Smart Customer Service Investments in Emerging Applications Need Cost Justification Download the report snapshot Although many brands struggle to keep pace with changes…
Elizabeth Herrell
Case Study

Taking Talent Search to the Next Level

Future of Work
Why the Haley Stuart Group Recruited ShoreTel Sky as Its Cloud Communications Service Provider Haley Stuart Group (HSG) is a highly specialized boutique executive recruiting…
E. Brent Kelly
Premium Research

Ten Things CIOs Should Know about WebRTC

Future of Work
Anticipating and Preparing for Massive Disruption to Your Communications Environment and Engagement Strategies Download the report snapshot Ten Things CIOs NEED to…
E. Brent Kelly
Premium Research

Customer Service Strategy for a Disruptive World

Next-Generation Customer Experience
Apply the Customer Service Support Framework as Your Strategic Weapon in Customer Experience Download the report snapshot As disruptive new technologies have…
Elizabeth Herrell
Case Study

Using the Cloud to Protect What’s Important

Future of Work
Sealed Air’s Global Migration to Verizon/Siemens Cloud-Based Unified Communications Services As a global company with geographically dispersed manufacturing and laboratory…
E. Brent Kelly
Quarks

Big Data: It’s Not the Size, It’s How You Use It

Data to Decisions
Despite Silly Misconceptions, Big Data Brings New Hope for Better Decision-Making Big Data is a silly term, overhyped and misunderstood. Big Data is often thought to equal…
Joseph A. di Paolantonio
Quarks

Quark: #Analytics Chat for Anametrix

Data to Decisions
#AnalyticsChat transcript and reach report On February 20, 2013, a Twitter based chat was hosted by R quot;Rayquot; Wang and Gavin Heaton on behalf of Anametrix. Over the…
R Ray Wang, Gavin Heaton
Premium Research

Scaling Up with Marketing Automation Software

Marketing Transformation
How Marketing Automation Transforms Your Marketing in the Age of Conversation Market and Vendor Overview Today's marketers are consistently challenged to do more with less…
Gavin Heaton
Case Study

Supporting the Ride to Cloud UC Services

Future of Work
Why Hendrickson is Moving its Voice and Video Communications to the Thinking Phone Networks Cloud In 2010 Hendrickson, a commercial truck components supplier, had 14…
E. Brent Kelly
Case Study

Keep On Trucking at the Speed of Voice

Future of Work
How a Transportation Software Provider Transformed its Communications Using 8x8’s Cloud Service Communications is the lifeblood of the commercial freight logistics business…
E. Brent Kelly
Case Study

Pandora Grows its Talent in the Cloud with Vana Workforce

Future of Work
Why Pandora Chose Vana Workforce as its Platform for Managing Growth and Consistency In 2010, Pandora Radio began a journey to move its entire Information Technology (IT)…
Yvette Cameron
Quarks

Disruptive Technology Adoption: An Executive Primer

Data to Decisions
Apply Constellation’s Adoption Framework to Ensure Organizational SuccessDisruptive technology powers today’s business strategy. The creation of new business models, the drive…
R Ray Wang