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Customer Service Strategy for a Disruptive World

Next-Generation Customer Experience
Apply the Customer Service Support Framework as Your Strategic Weapon in Customer Experience Download the report snapshot As disruptive new technologies have…
Elizabeth Herrell
Case Study

Using the Cloud to Protect What’s Important

Future of Work
Sealed Air’s Global Migration to Verizon/Siemens Cloud-Based Unified Communications Services As a global company with geographically dispersed manufacturing and laboratory…
E. Brent Kelly
Quarks

Big Data: It’s Not the Size, It’s How You Use It

Data to Decisions
Despite Silly Misconceptions, Big Data Brings New Hope for Better Decision-Making Big Data is a silly term, overhyped and misunderstood. Big Data is often thought to equal…
Joseph A. di Paolantonio
Quarks

Quark: #Analytics Chat for Anametrix

Data to Decisions
#AnalyticsChat transcript and reach report On February 20, 2013, a Twitter based chat was hosted by R quot;Rayquot; Wang and Gavin Heaton on behalf of Anametrix. Over the…
R Ray Wang, Gavin Heaton
Premium Research

Scaling Up with Marketing Automation Software

Marketing Transformation
How Marketing Automation Transforms Your Marketing in the Age of Conversation Market and Vendor Overview Today's marketers are consistently challenged to do more with less…
Gavin Heaton
Case Study

Supporting the Ride to Cloud UC Services

Future of Work
Why Hendrickson is Moving its Voice and Video Communications to the Thinking Phone Networks Cloud In 2010 Hendrickson, a commercial truck components supplier, had 14…
E. Brent Kelly
Case Study

Keep On Trucking at the Speed of Voice

Future of Work
How a Transportation Software Provider Transformed its Communications Using 8x8’s Cloud Service Communications is the lifeblood of the commercial freight logistics business…
E. Brent Kelly
Case Study

Pandora Grows its Talent in the Cloud with Vana Workforce

Future of Work
Why Pandora Chose Vana Workforce as its Platform for Managing Growth and Consistency In 2010, Pandora Radio began a journey to move its entire Information Technology (IT)…
Yvette Cameron
Quarks

Disruptive Technology Adoption: An Executive Primer

Data to Decisions
Apply Constellation’s Adoption Framework to Ensure Organizational SuccessDisruptive technology powers today’s business strategy. The creation of new business models, the drive…
R Ray Wang
Premium Research

Introducing Matrix Commerce

Marketing Transformation
How to Design for Buyer-Centricity in a People- to-People (P2P) World Download the report snapshot Amid the proliferation of new technologies, business models and…
R Ray Wang
Premium Research

How Workforce Engagement Leads to Value Creation

New C-Suite
Why Developing the Engagement-to-Outcomes Value Chain is Crucial to Business Results Customer success initiatives invariably focus on customer relationship management (CRM)…
Yvette Cameron
Premium Research

Pervasive Video in the Enterprise

New C-Suite
Understanding Desktop Video Solutions, How They Scale, Bandwidth Considerations and Their Total Cost of Ownership This report begins with a fundamental question: if an…
E. Brent Kelly
Quarks

Key Steps to Transform Customer Support

Next-Generation Customer Experience
Ten Ways to Improve Customer Experience in 2013 Customer support operations face new challenges due to the rapid change in how customers choose to interact with vendors. While…
Elizabeth Herrell
Quarks

Microsoft Dynamics: Stepping onto Large Enterprise Turf

Tech Optimization
How Microsoft Dynamics' Expanding Capabilities Create New Choices for Large, Multinational Firms Long known as business management software for small and midsized organizations…
Frank Scavo
Quarks

Why AVAD Chose West’s Cloud Communications Services

Next-Generation Customer Experience
Find out why AVAD, a distributor of high-end audio/visual equipment, chose West over a host of other cloud communication providers AVAD is a conglomeration of what were 11…
E. Brent Kelly
Quarks

Understanding the Paths to Social Human Capital Management

Future of Work
Evaluating Integrated vs. Embedded Social Technologies for HCM Social networking can improve talent management processes such as employee recognition and rewards, performance…
Yvette Cameron