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Demystifying Social Business: Optimizing the Issue to Resolution Process (Support & Service)

By R "Ray" Wang

Enterprise Collaboration Software: From Simple Sharing to Purposeful Collaboration

By Alan Lepofsky

Nine Cloud IaaS Trends for 2014 and Beyond

By Holger Mueller

The Cloud Changes Everything

By Holger Mueller

Cosmos Cloud Buyer’s Bill of Rights: SaaS Apps – Ultimate Software

By R "Ray" Wang

Succeeding in the New Consumerverse

By Gavin Heaton

Behind the ROI of Deploying SAP HANA

By Holger Mueller

Demystifying Social Business: Optimizing the Lead to Deal Process (Sales) Quark

By R "Ray" Wang

Demystifying Social Business: Optimizing the Lead to Deal Process (Sales)

By R "Ray" Wang

Are You Ready? Video Customer Service Is Here

By Elizabeth Herrell

IBM Watson Breaks New Ground for Service

By Elizabeth Herrell

Compelling Investments for Extraordinary Service

By Elizabeth Herrell