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Constellation ShortList™ Digital Customer Service and Support

Rimini Street to offer support for VMware customers

By Larry Dignan

Rimini Street said it will offer support services for VMware products so customers can continue to run their perpetually licensed software.

News Analysis: Apple Business Essentials Simplifies SMB Ownership Experience

By R "Ray" Wang

News Analysis: Microsoft Dynamics CRM Acquires Parature For Customer Service Capabilities

By R "Ray" Wang

Online Communities Offer Amazing Customer Care

By Elizabeth Herrell

How hard is multi channel CRM in 2013?

By Holger Mueller

How hard is it to install Office365? Or: The harsh reality of customer support

By Holger Mueller

Mobile Apps Live Support Breaks New Ground

By Elizabeth Herrell