In a live analysis after CCE day one, Constellation analysts addressed the skepticism, fatigue, and genuine uncertainty that many organizations are experiencing behind closed doors.
Every enterprise software vendor likes to talk about its platform as a way to enable AI transformation, automation and AI agents. But there are signs that platform fatigue is setting in among buyers.
Enterprise procurement departments are already annoyed with software-as-a-service contracts and AI agents--and the consumption-based models that go with them--are likely to make deals even more complicated.
ServiceNow took the plunge as it pivots its business model to a hybrid approach with seats, subscriptions and consumption blended together. The new normal is subscription SaaS pricing with a heavy dose of AI agent consumption.
