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AccentCare's Heather Wilson: How customer and employee experience go together
Heather Wilson, Senior Vice President and Chief Communications and Marketing Officer at AccentCare, sits at the intersection of customer experience, employee experience, marketing and talent recruitment.
Adobe's plan: Leverage agentic AI for CX, unify platform
Adobe laid out its customer experience vision that includes multiple purpose-built AI agents, automated experiences that can adapt on the fly and scaling personalization.
AI? Whatever. It's all about the first party data
Enterprises are taking their own secret sauce--first party data--and combining it with AI models. The early results are promising, but you're also going to see mergers that are driven in part by first party data.
Adobe reports strong Q1, adds Firefly subscriptions
Adobe is using its platform to give creative professionals access to a variety of models. These AI features will include new Firefly web app subscriptions.
Rocket buys Redfin, pays $437.5 million per petabyte of data
On the surface, Rocket and Redfin can combine forces, improve its sales funnel and lower costs of real estate purchases. But you may want to look at the Rocket-Redfin deal through a data and AI lens.
Snowflake adds OpenAI models to Cortex AI via expanded Microsoft partnership, integration
Snowflake Cortex AI will integrate Microsoft Azure OpenAI Service in Azure AI Foundry. That move will put OpenAI's models Snowflake and make them available as data agents in Snowflake's AI Data Cloud.
