Bluenose: Customer Success Management for a Post-Sale, On-Demand, Attention Economy
Executive Summary
Vendor Profile: Bluenose
Understanding Which Customer Success Management Approach Fits Best
Bluenose Analytics offers a customer success platform that allows SaaS business to manage customers with complete visibility, a robust early warning system, and built-in playbooks.
Bluenose helps companies spot opportunities to deepen engagement with customers and maximize revenue through renewals and upsells. At the core of Bluenose's offering is the Bluenose analytics engine. The analytics engine crunches customer engagement, purchase, system usage, demographics, Net Promoter Scores, and survey data to provide customers with the ability to proactively manage accounts and end user campaigns.
This is an overview of Bluenose. This report identifies key differentiators, product offerings, and provides a short list guide for buyers.