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December 28, 2015

The Foundational Elements for the Internet of Things (IoT)

Data to Decisions

Defining and setting the primers for IoT, gaining business value, from real-time data events This report offers a comprehensive primer of the IoT market, providing a solid…

Andy Mulholland

Case Study

December 28, 2015

How Performance Drives Savings in Cloud-Based Hadoop Deployments

Data to Decisions

Case Study: MarketShare and Altiscale MarketShare Switches to a Performance-Oriented Hadoop Service to Meet Client Demands and Cut Costs MarketShare, a unit of Neustar,…

Doug Henschen

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December 11, 2015

Why Your Organization Should Buy a Collaboration Platform Instead of a Best-of-Breed Solution

Future of Work

What to Consider When Planning Your Organization’s Next Collaboration Infrastructure When it comes to communication and collaboration platforms, the tool at the center of work…

Alan Lepofsky

Case Study

December 11, 2015

Cutting Healthcare Costs by Turning Employees into Informed Consumers

Data to Decisions

Case Study: Steel Dynamics and Castlight Health Manufacturer Shares Savings by Arming Employees with Data on Healthcare Provider Quality and Costs What company hasn’t been hard…

Doug Henschen

Quarks

December 11, 2015

Kronos Updates Give a Nod to Larger Human Resources Tech Trends

Future of Work

Kronos Revamps User Interface and Taps Big Data for Workforce Apps Kronos gave its Workforce Ready Human Resources (HR) suite a visual overhaul and added a new tool called…

Chris Kanaracus

Quarks

December 11, 2015

FIDO Update: The Identity Management Consortium Sets the Standard

New C-Suite

The Leading Identity Management Alliance Puts Its Specifications into a Free, Open Standards Process The FIDO Alliance is the most important Identity Management (IdM) consortium…

Steve Wilson

Quarks

December 04, 2015

What Retail CXOs Need to Do to Thrive in a Digital World

Data to Decisions

As E-Commerce Redefines Retailing, Customer Expectations Grow, While Brick and Mortar Evolves to Meet New Demands E-commerce continues to command the spotlight and the…

Guy F. Courtin

Quarks

November 30, 2015

Five Trends Shifting Power to Retail Consumers

Data to Decisions

Digitally Empowered Customers Transform the Retail Experience Retail is going through a tremendous shift driven in large part by the digital revolution. While there are…

Guy F. Courtin

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November 20, 2015

Cloud-Based Performance Management: Why the Digital Era Demands Agile Planning

Data to Decisions

Market Overview: Corporate Performance Management (CPM)Cloud-Based Performance Management Is a Difference Maker in Disruptive Times These are disruptive times. Companies not…

Doug Henschen

Vendor Profile

November 19, 2015

Oracle Storage Cloud Service: Benefits of Integrated Stack Begin to Pay Off

Data to Decisions

Vendor Profile: Oracle Storage Cloud Head to Head with Amazon, Oracle Shows Its Intent to Compete on All Fronts, Including Pricing With almost four decades of serving…

R Ray Wang, Holger Mueller

Case Study

November 11, 2015

A Social Match Made for Effective Digital Engagement

Data to Decisions

Case Study: Eharmony and HootsuiteHow eHarmony Improved Clickthrough Rates and Engagement Using Hootsuite in Social Channels Los Angeles-based online match-making service,…

R Ray Wang

Quarks

November 04, 2015

IBM Buys The Weather Company, Advancing Its Insight Economy Strategy

Data to Decisions

Weather and Location as Context Attributes That Drive Insight Economies, IoT Business Models, and the Future of IBM On October 28, 2015, IBM announced its intent to acquire…

R Ray Wang

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October 09, 2015

Should the Chief Marketing Officer Oversee the Whole Customer Experience?

Data to Decisions

The Risks and Rewards of Leading an Organization to Deliver Superb Experiences that Keep Brand Promises The shift to digital marketing, electronic commerce, and…

Dr. Natalie Petouhoff

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September 28, 2015

Cloud-Based Performance Management: Inside Anaplan

Data to Decisions

Cloud-Based CPM Supports Agile Planning for Digital Businesses These are disruptive times. Companies not busy innovating are likely doing their best to fend off new…

Doug Henschen

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September 28, 2015

Cloud-Based Performance Management: Inside Host Analytics

Data to Decisions

Cloud-Based CPM Supports Agile Planning for Fast-Growing Digital BusinessesThese are disruptive times. Companies not busy innovating are likely doing their best to fend off new…

Doug Henschen

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September 28, 2015

Cloud-Based Performance Management: Inside Adaptive Insights

Data to Decisions

Cloud-Based CPM Supports Agile Planning for Fast- Growing Digital Businesses These are disruptive times. Companies not busy innovating are likely doing their best to fend off new…

Doug Henschen

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September 28, 2015

Rationing Identity on the Internet of Things

Data to Decisions

Controlling the Flow of Personal Information in a World of Superconnectivity and Data-Driven Services The typical response to problems like identity fraud and cybercrime has…

Steve Wilson

Vendor Profile

September 25, 2015

Bluenose: Customer Success Management for a Post-Sale, On-Demand, Attention Economy

Next-Generation Customer Experience

Vendor Profile: Bluenose Understanding Which Customer Success Management Approach Fits Best Bluenose Analytics offers a customer success platform that allows SaaS business to…

Dr. Natalie Petouhoff

Quarks

September 02, 2015

The After-Sales Supply Chain: New Tools for Customer Experience

Data to Decisions

B2B and B2C Firms Must Emphasize Post-Sales Servicing of Customers in the Digital Economy Post-sale relationship management a growing factor in customer retention…

Guy F. Courtin

Case Study

September 02, 2015

HCM Best Practices Prepare Bank for Utilization of "True" Analytics

Data to Decisions

Case Study: INTRUST Bank Ultimate UltiPro HCM Transformation Prepares INTRUST Bank for “True” Analytics INTRUST Bank is the largest privately held financial institution in…

Holger Mueller

Vendor Profile

August 26, 2015

Totango: Customer Success Management for a Post-Sale, On-Demand, Attention Economy

Next-Generation Customer Experience

Vendor Profile: Totango Understanding Which Customer Success Management Approach Fits Best Totango, a vendor of cloud software for Customer Success Management (CSM). With…

Dr. Natalie Petouhoff

Case Study

August 26, 2015

How a Disrupter in the Wine Business Leads with Thoughtful Innovation

Matrix Commerce

Case Study: Netsuite Free Flow Wines' Distribution Model is Disrupting the Wine IndustryFree Flow Wines introduced a new distribution model that is helping it gain market…

Guy F. Courtin

Vendor Profile

August 06, 2015

ServiceSource: Customer Success Management for a Post-Sale, On-Demand, Attention Economy

Next-Generation Customer Experience

Vendor Profile: ServiceSource® Understanding Which Customer Success Management Approach Fits Best ServiceSource® provides B2B companies with technology- enabled services, cloud…

Dr. Natalie Petouhoff

Vendor Profile

August 06, 2015

Gainsight: Customer Success Management for a Post-Sale, On-Demand, Attention Economy

Next-Generation Customer Experience

Vendor Profile: Gainsight Understanding Which Customer Success Management Approach Fits Best Gainsight is one of the leading vendors of Customer Success Management (CSM)…

Dr. Natalie Petouhoff