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Quarks

The State of Marketing in 2015

Marketing Transformation
Driving Excellence in Customer Experiences a Top Priority for Executives  This report identifies seven trends influencing the future of marketing, and explains how…
Dr. Natalie Petouhoff
Quarks

The State of Manufacturing in 2015

Matrix Commerce
Digital Revolutionizes Manufacturing and Brings It Closer to the Consumer The state of manufacturing in 2015 reveals the growing linkage between consumers and producers. This…
R Ray Wang, Guy F. Courtin
Premium Research

Insights into the Future of Cloud-Based EHM Solutions

Data to Decisions
How Enterprise Healthcare Management Improves the Health of Enterprises and Their Employees An affordability crisis has created chaos in the employer-provided healthcare market…
R Ray Wang
Quarks

Inside the Future of HCM

Future of Work
The State of Human Capital Management Technology in 2015  This report reveals seven trends influencing the future of HCM. Find out how organizations will manage their most…
Holger Mueller
Quarks

The State of Retail in 2015 and Beyond

Matrix Commerce
Digital Technologies Reshape Retail and Shift Customer-Retailer Relationship  hbspt.cta.load(341263, '97ff7d7e-8be1-4bc4-9317-3537e694c934'); …
Guy F. Courtin
Quarks

The State of Customer Success Management in 2015

Next-Generation Customer Experience
How Next-Generation Customer Experience Is Guiding the Success of Customer Success Management  hbspt.cta.load(341263, 'd56fb617-1732-4c9a-8efa-4e44194259ae'); …
Dr. Natalie Petouhoff
Quarks

The State of Collaboration in 2015

New C-Suite
The Future of Collaboration Lies at the Intersection of Social Interaction and Data-Driven Insights hbspt.cta.load(341263, '8253a182-3799-494c-a58d-446878f982d7'); …
Alan Lepofsky
Quarks

Privacy Enters Adolescence

Data to Decisions
The State of Digital Safety and Privacy in 2015 hbspt.cta.load(341263, 'dd706d0d-2e66-4735-b1fd-b3e8577e7377'); Constellation’s research team delivers its…
Steve Wilson
Quarks

The State of Customer Service and Support Evolves in 2015

Marketing Transformation
Customer Service and Support Evolves into Customer Success Management as Top Differentiator  hbspt.cta.load(341263, 'ef08f832-c938-4d55-8b66-c057c3513ebd'); …
Dr. Natalie Petouhoff
Case Study

How Rackspace Creates the Next-Generation Customer Experience

Next-Generation Customer Experience
Case Study: RackspaceUsing Communities to Deliver Exceptional Customer Service and Reduce Agent-Based Interaction  hbspt.cta.load(341263, 'a059f83c-e609-4e4c-a7c6…
Dr. Natalie Petouhoff
Quarks

Is Your Supply Chain Ready for the Internet of Things?

Data to Decisions
Understand How Your Supply Chain Can Benefit from Influx of New Data to Prepare for the Internet of Things hbspt.cta.load(341263, 'be5f3a35-b889-4d84-a5cd…
Guy F. Courtin