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Quarks

True Value of Technology for Food Supply Chains

Matrix Commerce
How food supply chains can satisfy evolving consumer demands and drive profits by embracing disruptive technology  The food supply chain is challenging enough when it…
Guy F. Courtin
Quarks

The ROI of Customer Care

Next-Generation Customer Experience
Proving false the notion that customer care is a cost center Executives have long thought of customer service or customer care as a cost center. However, executives and…
Dr. Natalie Petouhoff
Quarks

How Agile Customer Care Systems Drive High ROI

New C-Suite
As Customer Care Applications Become More Agile, Customer Care Becomes Ultra-Responsive and Boosts Productivity of Talent  Today’s customers require companies to provide them…
Dr. Natalie Petouhoff
Case Study

Worldwide Human Capital Management in Less Than 90 Days

Future of Work
Case Study: FinancialForce and AshokaFinancialForce HCM Was Implemented in 47 Countries in Less than Three Months  This case study chronicles the experience of 2015 SuperNova…
Holger Mueller
Premium Research

The ROI of Online Communities

Data to Decisions
Online Communities Provide Value Beyond Call Deflection  The expectation of the value of an online community is often associated with cost savings – just as call deflections…
Dr. Natalie Petouhoff
Premium Research

Collaboration Vendors Shaping the Future of Work

Future of Work
Market Overview: Social Business The Software Vendors Changing How Employees Create, Connect, Communicate and CollaborateIt seems like each year the list of software that…
Alan Lepofsky
Premium Research

The Foundational Elements for the Internet of Things (IoT)

Data to Decisions
Defining and setting the primers for IoT, gaining business value, from real-time data events This report offers a comprehensive primer of the IoT market, providing a solid…
Andy Mulholland
Quarks

What Retail CXOs Need to Do to Thrive in a Digital World

Data to Decisions
As E-Commerce Redefines Retailing, Customer Expectations Grow, While Brick and Mortar Evolves to Meet New Demands  E-commerce continues to command the spotlight and the…
Guy F. Courtin
Quarks

Five Trends Shifting Power to Retail Consumers

Data to Decisions
Digitally Empowered Customers Transform the Retail Experience   Retail is going through a tremendous shift driven in large part by the digital revolution. While there are…
Guy F. Courtin
Case Study

A Social Match Made for Effective Digital Engagement

Data to Decisions
Case Study: Eharmony and HootsuiteHow eHarmony Improved Clickthrough Rates and Engagement Using Hootsuite in Social Channels Los Angeles-based online match-making service,…
R Ray Wang
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Cloud-Based Performance Management: Inside Anaplan

Data to Decisions
Cloud-Based CPM Supports Agile Planning for Digital Businesses  These are disruptive times. Companies not busy innovating are likely doing their best to fend off new…
Doug Henschen