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Why the Move from Transaction to Experience Requires Better Analytics

By R "Ray" Wang

How to Create the “Wow” Factor in Customer Engagements

By Elizabeth Herrell

Mobile Apps Transform Customer Service Strategy

By Elizabeth Herrell

Vendor Profile- IBM Cognos Delivers Broad Enterprise Performance Management Solutions

By Barry Wilderman

Three Simple Software Maintenance Strategies That Can Save You Millions

By R "Ray" Wang

Mobile Enterprise Management - Waka Digital Media Case Study

By Charles Brett

Mobile Enterprise Management - SAP Case Study

By Charles Brett

Analytic Types, Roles and Skills

Economics of Cloud Data Control and Access

By Alea Fairchild

Flying Through Turbulence

By E. Brent Kelly

Consolidated CRM Deployments Drive Paths to Modernization

By R "Ray" Wang

Capturing Multi-Company Transportation Synergy in Supply Chains

By Courtney Sato