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Otter.ai's Meeting GenAI aims to turn meetings into knowledge repositories

Otter.ai's Meeting GenAI aims to turn meetings into knowledge repositories

Otter.ai launched Meeting GenAI, a set of tools aimed that mine meetings across multiple platforms to create insights.

The announcement is notable for a few reasons. First, Otter.ai Meeting GenAI can work across multiple collaboration silos such as Microsoft Teams, Google Workspace and Zoom. In addition, Otter.ai's Meeting GenAI play could be a way for enterprises to gauge meeting zeitgeist and form knowledge repositories based on meeting notes and summaries.

The company said Meeting GenAI will be included in its plans ranging from the free Otter Basic plan to the $20 a month per user Otter Business plan.

Meeting GenAI from Otter.ai includes:

  • Otter AI Chat across all meetings with the ability to get answers and generate emails and status updates. The big idea behind Meeting GenAI is that it can focus on multiple meetings and leverage past meetings to collect insights from multiple platforms. Otter.ai added that Meeting GenAI will be able to answer questions like what was missed while on vacations. Users will be able to ask questions, generate content and get insights.
  • AI Chat in Channels, which will give the ability to chat between Otter AI Chat and team members for alignment. With AI Chat in Channels, Otter.ai is looking to make its assistant a team collaboration tool.
  • AI Conversation Summary View, which will identify action items in real time and deliver a narrative summary. The goal with this tool is to eliminate post-meeting confusion while ensuring accountability.

My take

Being able to summarize and transcribe meeting across the enterprise and multiple platforms is a savvy move by Otter.ai because it leans into its biggest advantage—it's vendor and platform agnostic. Tech vendors—and many enterprises—want collaboration on one stack such as Zoom, Google Meet and Teams/Microsoft 365, but the reality is that workers use multiple platforms. The other reality is that we're already overtaxed on meeting so anything I can do to get a cross platform digital twin comes in handy.

I also am an Otter.ai subscriber and it is useful when you have to be in two places at once or two conference calls at same time.

What remains to be seen is whether Otter.ai can convince enterprises that the cross-platform recordings, transcriptions and summaries are worth it. Enterprises are about to become tired of copilot add-ons, costs and overall sprawl. Otter.ai will have to demonstrate returns outside being part of a bundle, but its move to include Meeting GenAI in existing plans is a nice start.

I will say that some high-level dashboard of all meetings, a word cloud and quick summary could give CEOs and CXOs a quick view of what's happening. The benefits of the new Otter.ai features are also obvious to individual workers. Makes me wonder if we'll all start bringing our own copilots to work.  

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Datadog expands large customer base, but outlook falls short for 2024

Datadog expands large customer base, but outlook falls short for 2024

Datadog continues to land large customers with more than $1 million in annual recurring revenue, but the company's outlook for fiscal 2024 and the first quarter was below expectations.

The company, which features a cloud application monitoring and security platform, delivered a strong fourth quarter. The company had 396 customers with more than $1 million in annual recurring revenue, up from 317 a year ago.

Datadog reported fourth quarter earnings of 15 cents a share, or 44 cents on a non-GAAP basis, on revenue of $589.6 million, up 26% from a year ago. For 2023, Datadog delivered revenue of $2.13 billion, up 27% from a year ago, with net income of 14 cents a share.

That solid performance was overshadowed by its 2024 outlook. Datadog projected non-GAAP earnings per share of $1.38 to $1.44, below estimates of $1.78 a share. Datadog said 2024 revenue will range from $2.55 billion to $2.57 billion compared to estimates of $2.59 billion.

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The first quarter guidance was also below expectations with non-GAAP earnings of 33 cents a share to 35 cents a share compared to estimates of 39 cents a share. Datadog projected first quarter revenue of $587 million to $591 million compared to estimates of $586.24 million.

Datadog will hold an Investor Day in New York Feb. 15.

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Rootstock's Badarinath on next-gen manufacturing, AI and supply chain

Rootstock's Badarinath on next-gen manufacturing, AI and supply chain

The manufacturing industry and its supply chains are being rewired and could ultimately evolve into data-driven signal chains.

Those are some of the takeaways from Raj Badarinath, Chief Marketing & Product Officer at Rootstock.

DisrupTV caught up Badarinath to talk shop. Badarinath has held multiple positions at cloud companies and large enterprise vendors such as PeopleSoft/Oracle, Capgemini and Infosys. Here are the highlights of the conversation.

Disrupting the ERP market. "This is a space--a $57 billion industry--that's begging for disruption," said Badarinath. "There's a market demand because the typical manufacturer put their ERP system in when (CIOs) had their first-born child and now the kid is graduating and they're still on the same ERP. There's a generational shift here with moving to the cloud."

Badarinath said it makes sense for enterprises to have Rootstock sitting natively on top of the Salesforce platform, which powers manufacturing.

Globalization and the supply chain. Badarinath said globalization had been the theme for 50 years and that's ending now. "Re-globalization is what we're looking at now," said Badarinath. "From a US standpoint, there was a pandemic and the supply chain got stuck. There's distrust in a model where China is the single manufacturing hub for the world. There's a China plus one strategy that's going on and that's rewiring and re-globalizing supply chains."

Badarinath added that every state entity is doubling down on investment in the manufacturing sector because it's the bellwether for GDP growth. "This investment is not in your grandfather's manufacturing. We're talking EV technology, renewables, battery technology," said Badarinath. "In the next five years Western countries will be very different from where we were 5 years ago. Manufacturing is not going back to how the world was 20 or 30 years ago."

Manufacturing moving from transactions, automation and transportation to insights and signal intelligence. Badarinath said the data value chain in supply chains and manufacturing is critical.

"There is an interesting split in manufacturing right now. The front end of manufacturing has been digitized. The digitization of the demand side has received investment," said Badarinath. "The supply side is still very people oriented, logistics and moving physical atoms. The bits on the demand side are moving faster. What we try to do is build a decision layer on top of the data, collect the data and create signal intelligence."

Badarinath said when the data is in one place, machine learning, generative AI and AI can be used. "When it comes to structured and predictive analytics manufacturers are looking for real ROI use case. We believe that bringing the signals together and creating a decision platform is the future," he said. "The whole process of bringing demand capacity and supply to one platform is what we're calling the signal chain."

AI in manufacturing. Badarinath, who noted that Rootstock's annual conference will spend a lot of time on AI, said the manufacturing industry is methodical and deliberate and AI will be no different. "Manufacturers want to make sure they are looking at all the dimensions before making choices," he said.

Manufacturing's next generation. AI will assume a bigger role in manufacturing because there won't be a choice. Many people with institutional knowledge will be retiring and AI can help bring some of that experience into systems.

Manufacturing will also change because it requires less people due to automation.

"I think manufacturers will have to shift whether they like it or not because markets are changing. ERP will have to be reimagined in the AI era," said Badarinath, who noted that experiential knowledge, historical data and real time signals will all be built in. "We're working with our customers and saying let's build an AI that matters to you. The hype of AI will not work in manufacturing. It has to be real."

Battling giants. Badarinath said Rootstock is battling incumbents and it couldn't be in conversations without being on Salesforce's platform. "People are making decisions on platforms and what platform they trust," he said. "As Salesforce becomes much more well known in the market, the next generation wants something cooler. the idea that we can seamlessly extend the CRM investment into ERP resonates."

Rootstock is starting in the midmarket with plans to go for larger enterprises in the next few years. 

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Hitachi Vantara's Mark Katz on data management, privacy and training models

Hitachi Vantara's Mark Katz on data management, privacy and training models

Commercial generative AI use cases are promising, but CXOs at the Hitachi Vantara Exchange in New York note there's a lot of work ahead--data management, privacy and training models--to scale. Larry Dignan, Constellation Insights Editor in Chief, sits down with Mark Katz, CTO of Financial Services at Hitachi Vantara, to discuss some of the key takeaways from Hitachi Vantara Exchange in New York...

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SAP's Supervisory Board to nominate Ala-Pietilä as Plattner successor, Renjen to resign

SAP's Supervisory Board to nominate Ala-Pietilä as Plattner successor, Renjen to resign

SAP on Sunday shook up its Supervisory Board. SAP's Supervisory Board nominated Pekka Ala-Pietilä to the board as the successor to Chairman Prof. Dr. Hasso Plattner.

SAP and Dr. h.c. Punit Renjen said they have "mutually agreed to part ways because of a difference in perspective on the role of SAP Supervisory Board." In a statement, SAP didn't elaborate on the split. Renjen was designated to assume Plattner's spot on the Supervisory Board.

Ala-Pietilä (right) will stand for election for a two-year term at SAP's annual meeting on May 15. Renjen will officially resign on May 15.

SAP's Supervisory Board swap comes a month after the company added Muhammad Alam to the company's Executive Board to succeed Thomas Saueressig for the company's product engineering. Saueressig will focus on accelerating SAP customers adoption of the cloud.

The Supervisory Board shakeup comes as SAP is going through multiple transitions to move customers to the cloud, popularize AI across its business applications and manage a sometimes vocal user base. 

Ala-Pietilä, 67, has been a member of SAP's Supervisory Board from 2002 to 2021. He was also President of Nokia from 1995 to 2005.

In addition, Ala-Pietilä will bring artificial intelligence heft to SAP's Supervisory Board. He was the Chairman of the EU Commission’s High-Level Expert Group on Artificial Intelligence from 2018-2020 and chair of Finland's Artificial Intelligence Program from 2017-2019.

Plattner, who has been Chairman of SAP's Supervisory Board since 2003, said Ala-Pietilä will bring "vision and a well-measured approach" to ensure SAP's success. Plattner also thanked Renjen for his contributions.

Ala-Pietilä's statement indicated he would be focused on developing and deploying SAP's Business AI.

Constellation Research analyst Holger Mueller said:

"Cultural change is hard for SAP. Outgoing Chairman and partial owner Hasso Plattner wants change but the executives installed tend to run into insourmountable challenges on the cultural side. From Shai Agassi to Vishal Sikka to Jennier Morgan and now Punit Renjen executives are installed as change agents who get initial backing but then overshoot on what is feasible and achievable in a multinational company. Ironically, it is back to Ala-Pietilä, who was passed over before, to start the transition to the post Plattner era."

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GenAI trickledown economics: Where the enterprise stands today

GenAI trickledown economics: Where the enterprise stands today

This post first appeared in the Constellation Insight newsletter, which features bespoke content weekly and is brought to you by Hitachi Vantara.

Generative AI is supposed to be a boon for vendors, enterprises and overall productivity and efficiency, but so far, the economic benefits have gone to just a few. Simply put, it is very early in tracking the trickledown effects of generative AI, but worth pondering the economic impacts.

There's little doubt that generative AI will have an economic impact both good and bad. Some enterprises are seeing returns as they move from pilots to production. It's no secret that software development is the premier genAI use case. Vendor spoils from generative AI are a bit harder to track because pure plays are hard to find. Beyond Nvidia and Supermicro there have been few generative AI winners among enterprise technology vendors.

Here are the moving parts to ponder regarding trickledown genAI economics.

  • Nvidia and Supermicro are clear beneficiaries.
  • Other vendors are anticipating demand pops that haven't showed up yet. These vendors often talk about pipelines and interest instead of revenue.
  • Hyperscalers such as Microsoft Azure, Google Cloud and Amazon Web Services are seeing sequential revenue gains as the cloud optimization phase ends and genAI gooses workloads.
  • Traditional enterprise hardware vendors--Cisco, Dell, HPE--are seeing demand in AI optimized systems as enterprises ponder hybrid workload approaches to large language models (LLMs).
  • Component vendors that feed into those AI-optimized systems will see benefits. Think AMD, Intel and Western Digital to name a few.
  • SaaS vendors may benefit from generative AI, but CXOs are already pushing back on the copilot upsell. Copilots are boosting SaaS contracts and CXOs will choose what workers get access to generative AI.
  • Enterprises are in early stages of genAI deployments and many of them are focusing on the data management and architectures to innovate. As a result, data platforms including Snowflake and Databricks will benefit.

Here's a look generative AI's trickledown economics so far.

Nvidia wins (always).

To say expectations are inflated for Nvidia's fourth quarter earnings on Feb. 21 would be an understatement. However, Nvidia has been able to be at the right place at the right time with the research and development and GPUs for generative AI workloads.

Nvidia is expected to deliver fourth quarter revenue of $20.23 billion with non-GAAP earnings of $4.52 a share. In the third quarter, Nvidia beat revenue estimates by $2 billion. For a bit of perspective, Nvidia quarterly revenue is approaching what it used to put up a year. In fiscal 2023, Nvidia revenue was $26.97 billion.

Until Supermicro crushed estimates with its AI-optimized gear, there weren't any other pure genAI winners. Supermicro's fourth quarter results indicate that there will be other winners. Keep in mind, Supermicro's gains are largely due to Nvidia-powered systems.

You can expect other vendors to start touting generative AI system demand. Dell and HPE have already said pipelines are being built for generative AI systems.

What's unclear at this point is how much of Nvidia's strength will trickle down to server makers. Most of the genAI buildout has revolved around hyperscale cloud players and Meta. Those hyperscale providers buy white box servers.

Rob Mionis, CEO of contract equipment manufacturer Celestica, said on the company's fourth quarter earnings call:

"We're still in the early innings of the upgrade cycle. It just started about a year or so ago. About 50% of any data center needs to be upgraded, I think we're still in the very early innings of that upgrade cycle. It's a multi-year process. It's certainly five plus years."

In addition, networking gear is being upgraded too. Generative AI is also driving upgrades for AI and machine learning workloads.

Meta's capital spending highlights how Nvidia will be poised to win. "By the end of this year, we'll have about 350,000 (Nvidia) H100s, and including other GPUs, which will be around 600,000 H100 equivalents of compute. We're well positioned now because of the lessons that we learned from Reels. We initially underbuilt our GPU clusters for Reels. And when we were going through that, I decided that we should build enough capacity to support both Reels and another Reels-sized AI service that we expected to emerge so we wouldn't be in that situation again," said Meta CEO Mark Zuckerberg.

The boom is coming for these vendors (maybe).

AMD is seen as a major challenger to Nvidia and Intel will get some portion of the genAI pie too. These vendors see demand coming, but real revenue surges will take time to develop.

AMD has increased its accelerated computing chip demand forecast from $2 billion to $3.5 billion. AMD CEO Lisa Su said:

"It really is mostly customer demand signals. So as orders have come on books and as we've seen programs moved from, let's call it, pilot programs into full manufacturing programs, we have updated the revenue forecast. As I said earlier, from a supply standpoint, we are planning for success. And so, we worked closely with our supply chain partners to ensure that we can ship more than $3.5 billion, substantially more depending on what customer demand is as we go into the second half of the year."

Arm Holdings appears to be another winner. Arm licenses its designs to chipmakers and CEO Rene Haas said on the company's third quarter earnings conference call that AI driving revenue growth. "We've seen a significant transition now continuing from our v8 product to our v9 product. Our v9 product garners roughly 2x the royalty rate of the equivalent v8 product," he said.

Haas added that Nvidia's Grace Hopper 200 are Arm v9 based as are custom data center chips from Amazon Web Services with Graviton and Microsoft Azure with Cobalt. Haas said:

"There's definitely growth coming from the data center side. So proof points such as Nvidia's Grace Hopper, the Microsoft Cobalt design, the work that AWS has been doing in Graviton. What we are seeing is more and more AI demands in the data center, whether that's around training or inference. And because the Arm solution in the data center, in particular, is extremely good in terms of performance per watt and the constraints that are on today's data center is relative to running these AI workloads puts a huge demand on power, that's a great tailwind for Arm."

Storage is also going to see trickle down generative AI gains.

Western Digital CEO David Goeckeler said on the company's fiscal second quarter earnings call:

"In addition to the recovery in both Flash and HDD markets, we believe storage is entering a multi-year growth period. Generative AI has quickly emerged as yet another growth driver and transformative technology that is reshaping all industries, all companies, and our daily lives...We believe the second wave of generative AI-driven storage deployments will spark a client and consumer device refresh cycle and reaccelerate content growth in PC, smartphone, gaming, and consumer in the coming years. Our Flash portfolio is extremely well positioned to benefit from this emerging secular tailwind."

Goeckeler said to date the investment is being made by hyperscalers for genAI and that'll expand to edge devices moving forward.

Hyperscale cloud players driving demand and will reap rewards.

Microsoft, Alphabet (Google) and Amazon earnings results made it clear that the cloud optimization phase has ended, and generative AI workloads were driving demand.

Amazon CEO Andy Jassy said cloud migrations are picking up again. "If you go to the generic GenAI revenue in absolute numbers, it's a pretty big number, but in the scheme of $100 billion annual revenue run rate it's still relatively small. We really believe we're going to drive 10s of billions of dollars of revenue over the next several years (with GenAI). It's encouraging how fast it's growing, and our offerings really resonate with customers," said Jassy, who noted that Amazon Web Services is preaching model choices to land genAI workloads. Also keep in mind that Amazon is leveraging genAI across its commerce and delivery businesses too.

On a conference call with analysts, Alphabet Sundar Pichai said Google Cloud is seeing strong usage of Vertex AI. "Vertex AI has seen strong adoption with the API requests increasing nearly 6x from the first half to second half last year," said Pichai. Pichai also said Duet AI was boosting productivity.

Microsoft CEO Satya Nadella added on his company’s most recent earnings: "We now have 53,000 Azure AI customers, over a third are new to Azure over the past 12 months."

Direct generative AI revenue for these hyperscalers will be hard to pin down. Why? These cloud providers will likely benefit from the workloads and usage from generative AI, which will drive compute, storage and managed cloud revenue. For instance, enterprises are likely to use custom processor options from AWS and Google Cloud for generative AI workloads that don't require Nvidia's price tag.

Enterprises’ hybrid genAI deployments to benefit legacy providers.

Hyperscale cloud providers won't garner all the genAI revenue. Enterprises are already thinking of small language models, specific use cases and on-premise deployments for security reasons. Cisco, Dell and HPE should all see gains from generative AI deployments via sales of converged and hyperconverged systems.

These traditional vendors will also benefit due to inferencing at the edge.

Comments from these traditional vendors indicate that there will be an on-prem upgrade cycle too.

Also keep in mind that enterprises eyeing generative AI are likely to turn to their preferred service partners. Accenture and Infosys are just a few services companies citing strong genAI demand. Accenture CEO Julie Sweet noted in December that its GenAI sales in the first quarter were $450 million, up from $300 million three months earlier. Sweet said:

"We are now focusing on helping our clients in 2024 realize value at scale. We are excited about the recent launch of our specialized services to help companies customize and manage foundation models. We're seeing that the true value of generative AI is to deliver on personalization and business relevance. Our clients are going to use an array of models to achieve their business objectives."

SaaS, data platforms, the copilot game.

Trickle down generative AI economics is clearly making its way through the tech ecosystems for companies involved in the infrastructure buildout and those involved with strategy and expertise. Enterprise software providers will be the battleground to watch.

Before we get into the state of play for software companies, it's worth noting a few winners. Databricks is a winner. Snowflake is a winner. Palantir appears to be landing commercial accounts. MongoDB is surging as developers eye generative AI apps. I can take an educated guess and say ServiceNow and its use-case specific model approach is a winner. Salesforce's Data Cloud looks like a winner. But there are some big questions ahead: How many enterprise software vendors can realistically charge extra for generative AI capabilities? How many copilots am I willing to pay for? Why would I pay extra for what will be a standard feature in a few years? Won't generative AI be table stakes for any application in the future?

Constellation Research analyst Dion Hinchcliffe noted on the most recent CRTV news segment that CXOs are already pushing back. The pushback is understandable. Simply put, copilots are blowing the budget. Meanwhile, the genAI approaches from Adobe, Workday and Zoom make more sense for customers in the long run.

Sure, Microsoft created a model where there's a $30 per user/month charge for copilot functionality. Some applications--such as GitHub Copilot--justify the upsell due to the returns provided. Other areas are going to be a tougher sell. Should an enterprise forgo the copilot upsell if they can't generate 50% returns? What's the number? And if generative AI drives consumption or economic value for vendors elsewhere (compute, storage, consumption) shouldn't the copilot tax be waived?

Multiply that math across the entire software stack and CXOs have budget issues ahead. One thing is clear: Not every software vendor is going to be able to charge extra for a copilot or generative AI feature (even if heavily discounted).

My take: Trickledown economics for GenAI isn't going to make it to all enterprise software vendors. Not every enterprise vendor is going to be a generative AI winner.

From our underwriter

Hitachi Vantara and Cisco launched a suite of hybrid cloud services, Hitachi EverFlex with Cisco Powered Hybrid Cloud, that aims to automate deployments and provide predictive analytics. The combination aims to bring Hitachi Vantara's storage, managed services and hybrid cloud management and integrate them with Cisco's networking and computing stack. Hitachi Vantara and Cisco said customers will see a consistent experience across on-premises and cloud deployments.

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Cohesity bulks up, combines with Veritas data protection unit

Cohesity bulks up, combines with Veritas data protection unit

Cohesity and Veritas' data protection unit, best known for its NetBackup software, will merge to form a company with $1.6 billion in annual revenue.

The companies said in a statement that the combined entity will be able to scale better, serve an installed base of more than 10,000 customers and focus research and development on cloud, security and artificial intelligence.

Cohesity CEO Sanjay Poonen will be CEO and Greg Hughes, CEO of Veritas, will be a board member and advisor to Poonen. Cohesity is backed by Softbank and Veritas is owned by the Carlyle Group, which bought Veritas from Symantec for $7.4 billion in 2016.

As for the products, Poonen said Cohesity will be committed to Veritas NetBackup, NetBackup appliances and Alta data protection. "Cohesity’s scale-out architecture ideally suited for modern workloads and strong Generative AI and security capabilities and Veritas’ broad workload support and significant global footprint, particularly in the Global 500 and large public sector agencies," said Poonen.

Constellation Research cybersecurity analyst Chirag Mehta said:

"In today's threat landscape, AI-driven attacks are becoming increasingly sophisticated, making data protection in hybrid environments more critical than ever before. Data security and data-resiliency are critical components of cyber-resilience. By combining forces with Veritas, Cohesity will be better positioned to help their customers in their cybersecurity journey."

AI is transforming the security industry and next-gen security companies such as Palo Alto Networks, Crowdstrike and ZScaler are grabbing wallet share and market cap. Cohesity primarily competes with Rubrik, Veritas NetBackup, Zerto and a host of others.

Although the companies didn't share roadmaps, the product lines appear to be complementary. Here's the Veritas NetBackup platform.

Cohesity has one platform and user interface combining Cohesity DataProtect, FortKnox, DataHawk, SmartFiles and SiteContinuity. The Cohesity platform, which runs across the big three cloud providers, is designed to thwart ransomware and recover from attacks, product documents, offer disaster recovery and provide data protection to a wide range of enterprise applications.

 

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Google launches Gemini Ultra 1.0, rebrands Bard, Duet AI as Gemini

Google launches Gemini Ultra 1.0, rebrands Bard, Duet AI as Gemini

Google rebranded Bard as Gemini and replaced Google Cloud's Duet AI as Gemini for Workplace, launched the Gemini Ultra 1.0 model and launched a $19.99 a month Google One Premium plan.

Simply put, Google's AI efforts now have a unified brand under Gemini, which is Google's chief rival to OpenAI's ChatGPT.

In a blog post, Alphabet CEO Sundar Pichai said:

"Gemini is evolving to be more than just the models. It supports an entire ecosystem — from the products that billions of people use every day, to the APIs and platforms helping developers and businesses innovate."

Google's subscription revenue was $15 billion in 2023 primarily due to YouTube. 

For Google, the Gemini rebrand makes sense. The Gemini effort is also a way to upsell subscriptions, which are becoming increasingly important to the company. Google One will get Gemini Advanced under a $19.99 a month plan that will include Google's state-of-the-art model designed for complex tasks along with 2TB of storage and other perks.

Google One has nearly 100 million subscribers. The price point is no shock either as ChatGPT charges $20 a month for ChatGPT Plus. As a ChatGPT Plus subscriber, I'm likely to choose OpenAI or Google One with Gemini Advanced. There's no chance that I'm going to treat digital assistants like streaming subscriptions.

The search giant has pitched Gemini Advanced as a way to get a personal tutor, coder and creative helper. Gemini Advanced has the potential to rattle a host of subscription plans.

Key items in Google's Gemini effort include:

  • Workspace will get Gemini for Workspace as a replacement for Duet AI. Consumers with the Google One Premium plan can use Gemini in Gmail, Docs, Sheets, Slides and Meet.
  • Google Cloud customers will see Duet AI become Gemini in the weeks ahead for tasks such as security, coding and productivity.
  • Google said it will outline more details about what Gemini Advanced means for developers and Google Cloud customers.
  • Gemini Advanced will be available as a standalone app on iOS and Android.
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MicroStrategy best known for bitcoin, but watch AI and BI strategy

MicroStrategy best known for bitcoin, but watch AI and BI strategy

MicroStrategy has transformed its offerings with cloud, artificial intelligence and a unified platform that runs on all three big hyperscalers. But you'd never really know it since MicroStrategy is best known as a bitcoin development company.

When MicroStrategy reported its fourth quarter earnings I got a serious case of whiplash. Sure, I'm used to companies that have multiple businesses and tech conglomerates. But the dueling banjos with MicroStrategy CEO Phong Le, CFO Andrew Kang and Executive Chairman Michael Saylor was jarring. One minute MicroStrategy is talking like a Bitcoin ETF and investor and the next minute we’re transitioning from perpetual licenses to cloud subscriptions.

The two businesses--business intelligence and analytics software and Bitcoin investing--only go together because they reside in one company. The other thread is that the software business helps fund investments in bitcoin. MicroStrategy is the largest corporate holder of bitcoin on its balance sheet.

Indeed, MicroStrategy's fourth quarter earnings press release touted holdings of 190,000 bitcoins at a total cost of $5.93 billion. And oh by the way, MicroStrategy revenue (the software business) was $124.5 million, down 6% from the previous year, and net income was $89 million including a $150 million tax benefit. Le noted that MicroStrategy has a unique model but drives shareholder value.

Given MicroStrategy's enterprise installed base it would almost make sense to have separate calls--one on the software business and one on the bitcoin investing. Simply put, MicroStrategy can be confusing to enterprise buyers even as it's loved by Wall Street.

Le explained (or tried to) on an earnings conference call:

"With our bitcoin strategy being so significant to our overall business value, while we also continue to pursue growth in our enterprise analytics business, some may ask, what kind of a company is MicroStrategy now? It's a fair question and a question that takes on even more significance with the approval of Spot Bitcoin ETFs in the United States. We consider MicroStrategy to be unique. We consider MicroStrategy to be the world's first bitcoin development company.

Let me explain what we mean. We are a publicly traded operating company committed to the continued development of the bitcoin network through activities in the financial markets, advocacy, and technology innovation. As an operating business, we're able to use cash flows as well as proceeds from equity and debt financing to accumulate bitcoin, which serve as our primary treasury reserve asset. We also develop and provide industry leading AI powered enterprise analytics software that promotes our vision of intelligence everywhere and are also using our software development capabilities to develop bitcoin applications. We believe that the combination of our operating structure, bitcoin strategy, and focus on technology innovation provides a unique opportunity for value creation."

Perhaps you get MicroStrategy and how it fits together, but CIOs need to focus. After all, a buying decision can't be made on how much bitcoin a vendor owns.

Here's a look at the key points about MicroStrategy's software business for CIOs.

  • Le said that MicroStrategy has had its most transformative year with the launch of MicroStrategy One, MicroStrategy AI and MicroStrategy Cloud for Microsoft Azure, AWS and Google Cloud. "
  • MicroStrategy boasts that it is the largest independent business intelligence company. It competes with Qlik, Salesforce Tableau, Microsoft's PowerBI and SAP among others.
  • There are 1,900 employees focused on the software business.
  • Subscription revenue for 2023 was $81.2 million, up 34% from a year ago. However, product license revenue is falling as product support and maintenance is flat. Support and maintenance revenue was $263.89 million in 2023, down from $266.5 million in 2022.
  • The MicroStrategy transition to a cloud model has been done before. In general, the company's software business will see lumpy quarters for roughly a year to 18 months before growing again. "The strong growth in our subscription services revenue was driven by both existing customer migrations to the cloud and new customer wins," said Le, who noted that 2024 will be a transition year as support and license revenue falls and subscription revenue grows.
  • MicroStrategy has launched a customer success organization to improve experience, onboarding, adoption, migration and upsell. The company has also rebuilt its marketing team and just named a CMO.
  • Partners include Microsoft, AWS, Google and Snowflake.
  • Le said that the software business is the core revenue and cash flow generator and allows MicroStrategy to acquire bitcoin. He did note that MicroStrategy can pursue software innovations that leverage the bitcoin blockchain.
  • In 2024, MicroStrategy will focus on AI and BI and accelerate the transition to a cloud model. MicroStrategy will also launch a private cloud version later this year.
  • The game plan is to make MicroStrategy Cloud the most flexible and easy to deploy.

Add it up and MicroStrategy is hoping to sit at the intersection of AI and BI. "Our platform's AI/BI capabilities enable customers to automate their BI workflows, including building data wrangling, dashboard creation, and data exploration. This elevates the role of data throughout the organization, allowing companies to make better database decisions and take actions," said Le, who also highlighted the company's large language model development with MicroStrategy AI.

In the end, MicroStrategy's overshadowed AI-BI software is worth a look. The platform sits on two Constellation Research shortlists and Le noted that CXOs are interested in moving MicroStrategy workloads to the cloud.

And about that bitcoin plan...

Whether you buy into MicroStrategy's bitcoin play or not is up to you. Saylor is positioning the company's strategy as one that revolves around the digital transformation of capital.

Saylor said:

"Bitcoin is up 260% since we embarked on our bitcoin strategy. That's why it's outperforming the S&P and the NASDAQ. That's why it's outperforming gold, silver and bonds. Bitcoin isn't a company. And it's profoundly important to understand that it's not a company, it's an asset class. And as such, based on a commodity, it has spawned an entire universe of companies, products, and services built on that asset class. So part of the driver of bitcoin's performance is not just its protocol and superior fundamental characteristics, but another driver is the industry of bitcoin miners that secure the network and bitcoin custodians and a set of bitcoin exchanges."

MicroStrategy has published its bitcoin development playbook and Saylor said that new bitcoin ETFs will take the digital asset mainstream. Saylor said MicroStrategy has control over its capital structure and will do whatever it can to advance the bitcoin network and acquire digital assets.

Ultimately, MicroStrategy will develop bitcoin network applications. "As we develop this software, we will release it either to the benefit of the bitcoin network or we'll release it to generate more revenue and work to generate more cash flow so that we can buy more bitcoin. Another thing that we can do uniquely as an operating company is, we can generate cash from operations," said Saylor.

According to Le, CIOs shouldn't fret about bitcoin development. Le said:

"On the R&D piece, we will invest more in R&D into bitcoin software development. It will not be at the expense of our business intelligence and AI and cloud-based software development. Some of the things that we've been doing, you've seen at our Bitcoin and Lightning and MicroStrategy World event last year, where we implemented a Lightning Rewards program on the Layer 2 network. We're also looking at some things that will leverage the native bitcoin blockchain technology, some security applications that we'll reveal at our next MicroStrategy World Conference."

MicroStrategy World be held in Las Vegas April 29 to May 2 in Las Vegas and features a Business Intelligence track and Bitcoin for Corporations track.

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Generative AI in CX, Tech News, AXS 2024 | ConstellationTV Episode 73

Generative AI in CX, Tech News, AXS 2024 | ConstellationTV Episode 73

ConstellationTV episode 73 just in! 🎬 Catch this week's co-hosts Dion Hinchcliffe and Doug Henschen talking enterprise tech news with Larry Dignan, then Dion shares Generative AI trends in CX and Liz Miller explains why you don't want to miss Constellation's 2024 Ambient Experience Summit in Austin, TX.

00:00 - Welcome from our hosts!
01:00 - Enterprise tech news (Apple Vision Pros, cost optimization, acquisitions.)
14:43 - Generative AI in Customer Experience
18:54 - Ambient Experience Summit Preview
26:13 - Bloopers!

ConstellationTV is a bi-weekly Web series hosted by Constellation analysts, tune in live at 9:00 a.m. PT/ 12:00 p.m. ET every other Wednesday!

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