Results

Insights News
July 17, 2026

Big banks and how they're thinking about AI

Data to Decisions
Wall Street giants reported their quarterly earnings in bunches this week and AI was a hot topic. Big banks are worth watching when it comes to AI because they're essentially techn...
Larry Dignan
Insights News
June 30, 2026

Anthropic launches Claude Sonnet 5

Data to Decisions
Anthropic launched Claude Sonnet 5, which delivers performance close to Opus 4.8 but at a lower cost. ...
Larry Dignan
Insights News
June 29, 2026

The world according to Softbank CEO Masayoshi Son

Future of Work
Softbank Group's shareholder meeting was a tour de force in risk, reward, the chase for artificial superintelligence and a dash of delusion. Reading through the transcript of Softb...
Larry Dignan
Insights News
June 26, 2026

Salesforce takes a run at outcome-based Help Agent pricing

Future of Work
Salesforce launched Agentforce Help Agent, a pre-packaged service agent that will be priced at $2 per resolution. The groundswell behind outcome based pricing is accelerating. Get ...
Larry Dignan
CR Conversations
June 24, 2026

Pegasystem's Ken Stillwell on Tokenomics and Outcome-Based AI

Marketing Transformation
Somewhere along the way, the AI industry started keeping score by the wrong number. Token leaderboards, token maxing, ever-larger consumption as a badge of sophistication. In a rec...
Liz Miller
Hannah Mason
Insights News
June 19, 2026

Why Amazon Quick could be more strategic than recognized

Future of Work
AWS folks are bullish about Amazon Quick and its prospects in the enterprise and possibly with consumers as well. In a land of LLM overload, AWS is pitching Amazon Quick as a front...
Larry Dignan
Insights News
June 15, 2026

Salesforce acquires Fin for $3.6 billion

Next-Generation Customer Experience
Salesforce said it is acquiring Fin, formerly known as Intercom, for $3.6 billion in a deal that brings customer service AI agents and a proprietary AI model called Apex to Agentfo...
Larry Dignan