Wayfair saw breakneck growth three years ago and an ensuing hangover that required a focus on operating margins and execution, but a technology transformation has the company thinking big again.
Google Cloud CEO Thomas Kurian said companies are starting to reimagine their businesses for artificial intelligence one process at a time.
Digital transformation projects are colliding with productivity and efficiency initiatives for funding, but it's not a zero-sum game. Digital transformation projects should pay for themselves and drive business value.
JPMorgan Chase executives were asked a simple question during its third quarter earnings conference call: What's the benefit of spending the most on technology in the banking industry? The answer illustrates how every company is a tech company to stay relevant and customer engagement has to span multiple channels.
Contact center agents will need to serve as brand ambassadors, storytellers, and sales problem solvers. Enterprises will have to enable those agents.
Goldman Sachs CIO Marco Argenti's approach is to use AI to "assure the synergy between human and machine and be something superhuman."
"We are still in the early stages of using large data models to power improved user experiences and efficiencies across our platform, with much more to come," says Uber CEO Dara Khosrowshahi.
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