Executive Summary

One of the largest opportunities for digital transformation is the digitization of customer communications and document automation. Most organizations have been stymied by a patchwork of bespoke systems and legacy architecture traversing manual processes and outdated methodologies. Consequently, new document automation platforms provide a cost-effective and unique starting point for accelerating digital transformation efforts. 

Constellation estimates that the overall market for intelligent document automation (IDA) will grow from $6.1 billion in 2023 to $20.1 billion by 2028, at a 26.9% compound annual growth rate (CAGR). 

This Offering Overview examines the Quadient Impress IDA offering and identifies its key differentiators, analyzes its functional capabilities, considers its strengths and weaknesses, and provides use cases. It also highlights the barriers, benefits, and use cases in successful transformation efforts for IDA—information based on conversations with more than 100 business owners, finance directors, operations directors, office managers, and operations leaders. Decision-makers should use this report to evaluate Quadient Impress as an IDA solution for small and midsize businesses (SMBs). 

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