Executive Summary
One of the largest opportunities for digital transformation is the digitization of customer communications and document automation. Most organizations have been stymied by a patchwork of bespoke systems and legacy architecture traversing manual processes and outdated methodologies. Consequently, new document automation platforms provide a cost-effective and unique starting point for accelerating digital transformation efforts.
Constellation estimates that the overall market for intelligent document automation will grow from $6.1 billion in 2023 to $20.1 billion by 2028, at a 26.9% compound annual growth rate (CAGR). Based on conversations with more than 100 decision-makers, this research report highlights the barriers, benefits, and use cases in successful transformation efforts for intelligent document automation.