Executive Summary
Mobile Devices and Their Mangement Change Business Processes and Attitudes to IT
In this report, Neil Goodrich, Holly Hunt's Director of Business Analytics and Technology, discusses the introduction, management and use of smart devices (specifically iPads and to a lesser degree Blackberries). He discusses the changes that occur as people discover that smart devices are opportunities for improving business processes. He describes how a Mobile Enterprise Management (MEM) application helped make sense of what might otherwise have been "IT as usual."
Besides talking through decision processes, Mr. Goodrich also describes how mobility issues have positively altered employees’ attitudes towards IT itself.