Will CX suffer from an overreliance on AI?
Although AI--generative, agentic and everything in between--is viewed as a tool that can improve customer experience there is the risk that enterprises may rely too much on the technologies.
Although AI--generative, agentic and everything in between--is viewed as a tool that can improve customer experience there is the risk that enterprises may rely too much on the technologies.
Dell Technologies delivered better-than-expected fourth quarter earnings as it continues to see strong demand for AI servers. Shipments for AI servers will hit $15 billion in fiscal 2026, according to the company.
OpenAI launched a research preview for GPT 4.5 and perhaps the biggest takeaway is that it can fake emotional intelligence pretty well--potentially better than a few humans we know.
AWS said Ocelot can reduce the costs of quantum error correction by up to 90%.
IonQ is doubling down on quantum networking with an acquisition, diversifying globally and has a new CEO along with fourth quarter results and plans to raise more capital.
Nvidia delivered strong results in the fourth quarter as its data center business posted growth of 93% from a year ago.
Salesforce said it has closed 5,000 Agentforce deals since October with 3,000 of them paid, but the company's fourth quarter results were mixed relative to estimates.
Snowflake Cortex AI will integrate Microsoft Azure OpenAI Service in Azure AI Foundry. That move will put OpenAI's models Snowflake and make them available as data agents in Snowflake's AI Data Cloud.